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If you’ve been working in the hotel industry for a while, you’ll be looking to further your career at some point, and what better way than to make the step up to a five star hotel? Jose Ruiz, HR manager at The Berkeley Hotel, gives some ideas on what to expect when you interview for a five star hotel position.   Q: How different is the interview process for the service industry as opposed to, say, an office job? A: I wouldn’t say it’s completely different, although in the service industry the emphasis is firmly on personality and behavior. At our hotel,…

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 You’ve seen the hotel, restaurant or catering job   you want, you’ve sent off your resume and you’ve got a first interview. So, what are the mistakes you need to avoid to ensure you clear this hurdle and get a second one? Well, there’s a lot of advice out there, and you’ve probably heard the obvious ones about not turning up late and not looking scruffy. You’ve probably even heard the horror stories of the interviewees who chewed gum throughout their interviews, or started munching on sandwiches. Or the ones with the odd questions (tip: never ask an interviewer if that’s their natural hair color). But what about the…

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Recruitment Tips to maximize your job postings In today's unemployment market, you need to use all avenues to find the best candidate.  Using Patrice & Associates is a great idea as we want to be your staffing partner.  Being your staffing partner also means we want to help you find multiple ways to source candidates when necessary.  Solve Your Recruitment Challenges Did you know, as many as 54% of Americans use the internet to look for available jobs? So, if you're an employer wanting to fill a vacancy, there's a good chance you've posted an ad on a job board. If that…

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I want to share some thoughts that's relevant to you as a hospitality industry shift worker who works works long, disjointed hours.  Coping with shift work can be difficult.  "Work to live, don't live to work" "The easiest way to deal with working long hours was just to make it enjoyable, have a laugh and banter with the customers. At the end of the day, the best way to get through it is to keep yourself busy at all times." "Large vanilla latte, extra shot of espresso, plus a double choc muffin!" "Working in hot busy environments should be treated…

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How to Restore Your Work/Life Balance in Hospitality Profession Finding the right work-life balance is an important part of being happy at work. We all know how dedicated to your jobs you hospitality people are, but most of you know the tricks to maintaining equilibrium.  Getting the balance right between work and the other things in life can be tricky. Juggling work with caring for children or elderly relatives, studying, working in the community, or making time to meet up with friends can be difficult. Getting it wrong can lead to stress and unease, so finding that balance is crucial to…

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3 recruitment marketing trends for 2019 In order for us to predict what our recruiting will change in 2019, we needed to first look at 2018. According to Glassdoor, 76% of hiring managers reported that attracting top talent was their greatest challenge in 2018. This finding comes as no surprise considering that US unemployment rate in 2018 was the lowest in almost five decades, according to the US Bureau of Labor Statistics. This trend will continue well into 2019. This means that employers will face an even bigger challenge when it comes to attracting top talent. Compared to the job market of…

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The global food service market is at a record high which mean fast casual restaurants will be fighting for a piece of the action and will need to set up their hospitality recruitment efforts to keep up with the demand. The battle to earn part of this additional revenue is more difficult than ever as consumer expectations are higher, placing more pressure on food service operators to incorporate quality into every inch of the experience or risk losing out to more daring concepts. The fastest way fast casuals can ensure customer victory is to understand their desires for not only…

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In researching what might be restaurant "trendy" for 2019, I've taken research from several sources and have developed this list of hospitality predictions for this year and found much of it surprising.  But a nice surprise! Levatine Cuisine - growing interest in Israeli cuisine has led to increased flavor innovations in surround countries.  Specialties from Lebanon, Syria and Turkey are finding momentum in trendy independent restaurants.  Sauces such as s'chug, pomegranate molasses, toum, labneh and tahini are finding new and innovative applications, in addition to ingredients such as urfa, lavash and even schmaltz.  My thinking is that once exploration throughout…

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"WHAT WERE WE THINKING?!?"  Hindsight is always 20/20 but in the world of recruitment, this usually happens when we think we just hired the the best talent with the perfect fit for our company, and then we get disappointed with their performance, early leave or termination. Sometimes, what appears to be a perfectly performed recruitment of a new star, the reality is not as great as we would like it to be.  You found the ideal candidate for the job who you thought would be a perfect fit for your company culture.  Recruitment Culture Fit Tips & Questions You feel like you…

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Recruiting and hiring someone that is a culture fit for your company is often more important that hiring for skills or industry experience.  Often skills and job responsibilities can be taught but you cannot teach someone how to fit in with the culture of your organization.  They have it or they don't. Cultural fit interview questions are used to single out candidates whose values, beliefs and behavior fit in with your company’s culture. For your team’s and company’s best interest, always make sure to ask a set of cultural fit interview questions that will help you see if the candidate is…

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