Success in the Restaurant Industry

5 Tips for Restaurant Employers and Job Seekers

 

Employers:

 

Match the skill set and the culture.  If a restaurant’s culture is family oriented, they need a staff member who is personable and who can become part of a close-knit restaurant “family.” At a larger, high-end restaurant candidates tend to be more corporate leaders who can hold the staff below them accountable. Look at a candidate’s past experience and take note of the size and volume of the restaurants where they have worked previously.

Use social media to reach candidates.  LinkedIn, Facebook, Twitter, Instagram — social media is a powerful tool for reaching a large audience. A lot of times the candidates we get are not really actively seeking, so they are not your candidates who will go on Craigslist and look for jobs. Instead, they see a job description on other sites and reach out to learn more.

Find out what they care about.  “One of the top questions I always ask candidates is, what really drives them?” What is it they want that they don’t have now. In interviews, ask what they are passionate about to understand their goals and priorities.

Similarly, ask where they see themselves three or five years down the line. Can they grow within your organization? Will they be happy with the job they are in, or do they want more than what’s being offered? Not only will it help you hire the right person, it will help you keep them on.

Show your appreciation.  On that note, there are steps you can take to retain talent and reduce turnover rates. Restaurants have to show recognition in performance and give employees some incentive.  Overall, bonuses or other simple ways of acknowledging good performance can be powerful tools.

Offer internal opportunities for development.  Providing tools and training on top of a person’s actual job description can be a great way to develop staff members. Some groups offer mentoring programs in which, for example, a GM will shadow a VP of Multi Unit for a week every couple of months. The GM will observe and learn as the VP oversees multiple restaurants in the region to understand what the next phase is within the company.

 

Job Seekers:

 

Get out there!  Build your networking by attending as many industry events as you can. Get active and show your face because there’s nothing like meeting somebody face-to-face to really get to know them.

To find events near you, check out the National Restaurant Association and follow the appropriate organizations on social media. There are events at every price point (some are even free) so start making yourself accessible.

Be savvy — media savvy.  These days, you can set yourself apart as a job seeker by having an active online presence. Create a profile and follow restaurants and relevant organizations on different channels. Also, subscribe to emails and newsletters to learn more and stay up to date. That’s how you become part of a broader network of hospitality professionals and stay in the know about events and opportunities.

Do your homework & be prepared.  It’s critical to be informed about their business — volume, customer base, general information — so you are able to ask questions of them, too. If you have professional pictures of your work, bring them along in a portfolio. If you’re asked to prepare a sample menu, tailor it to what the restaurant is looking for.

Explain your experience clearly.  When a candidate’s resume shows many transitions, it can raise a red flag. But often there are good reasons for those transitions — the restaurants were all part of the same group, for example — that aren’t clear at first glance. Be able to explain yourself and back up your story.

Stay positive.  When someone speaks badly about their previous employer, that’s another red flag. Obviously each situation is different, but if not getting along with management becomes a pattern in a candidate’s experience, the person hiring may be wary of bringing him or her on. Maintaining good relationships is essential in a people-first business.

 

This article was originally written by Patrice Rice and can also be read here on her LinkedIn page.

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  • I would like to start off by saying that Mike did a great job. He is very passionate about what he does, and he is very good at it. He stayed in constant contact with me, he made sure i was 100% prepared for the interview process and everything. I don’t usually work with recruiters, but this time i am extremely happy i did. Thank you to Mike, and Patrice & Associates for all the hard work you guys put forth! I will make sure i send more people your way. Thanks again Mike, it was a pleasure working with you!   Sean Williams-Mitchell USMC Veteran Thank you to Mike, and Patrice & Associates for all the hard work you guys put forth!
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  • Stephanie Yee is a great part of my journey with California Fish Grill. We came across each other via LinkedIn and started a professional relationship. Not only she told me about the great opportunity with CFG, she also gave me info and reading materials about company and helped me built confidence before my interview. Lorie Santos-Law Assistant. General Manager California Fish Grill Stephanie Yee is a great part of my journey with California Fish Grill.
  • Stephanie reached out to me at a time when I was thinking about looking for a new job but was not quite sure where to begin. From our first call together she was professional and friendly. We talked a lot about my current position, previous jobs and what I was looking for in the future. From our conversations she made a new resume for me that was specific to Susiecakes. Stephanie was always on top things communicating with Susiecakes as well as myself. She was always easy to reach via phone, texts, and emails. Furthermore it really felt like Stephanie was on my side and wanted what was best for me. She listened to my concerns and negotiated on my behalf. In the end I was hired in a position that I think will be beneficial for both myself and Susiecakes. Even after I started my job a work text was accidentally sent to her and she promptly sent it to me. Still looking out for me even after I received the job. I have since referred her to an old coworker and am certain that she will find them a great job as well. I will continue to recommend to Stephanie Yee to only the best culinary professionals that I know. Sincerely, Andrew From our first call together she was professional and friendly.
  • From the initial interview, Helen was very thorough and spent time getting to know my background and experience. She was detailed in her delivery of the opportunity, and confirmed the dates and times for follow up. Her open line of communication made the process easy and enjoyable. From our initial conversation to the signed job offer, Helen shared in my excitement! I am so grateful to her, and Patrice and Associates for fitting me with this amazing opportunity. Christina Russillo I am so grateful to Helen and Patrice and Associates for fitting me with this amazing opportunity. 
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