I have been in the hospitality recruitment business for 30 years (and will now stop counting!) and every year I hear that hospitality recruiting agencies will no longer be needed. The goal has always been for restaurants to find their own staff and as Staffing Partner to my clients we help with that goal. But the stark reality that restaurant turnover and recruitment challenges are here to stay!
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Consumers are more and more all about convenience and speed of service. Restaurants that don't offer in-home delivery on their own or through GrubHub, UberEats and others are losing market share. The Pizza industry is #1 for "dine at home" options and now Pizza Hut steps out to be the leader once again.
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Each year it seems like the restaurant industry reinvents itself on some level. It's been interesting to watch this year.
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Recruiting remains a challenge for restaurants, and the third-quarter People Report Workforce Index registers how wide and deep the difficulty is.
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If you think Baby Boomers are square, think again. The generation that came of age in the 1960s and ’70s were self-aware enough to work en masse to effect change, and they were arguably the first group of teenagers that were directly marketed to.
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Some organizations are attempting to retain access to this knowledge and experience by setting up alumni networks. One of the most well-known alumni networks is YourEncore, which was set up in 2003 by Procter & Gamble and Eli Lilly to enable them to tap into the wisdom of older employees who still wanted to offer their experience without working full-time hours.
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Hospitality can mean many things, but it does not have to mean expensive. It does not have to mean white tablecloths or a fancy wine list. Those things can be great, sure, but they aren’t hospitality.
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Starbucks. Papa John’s. The Spotted Pig. In the last year, restaurants large and small have made headlines over race and harassment issues, leaving operators to grapple with how to create inclusive company cultures while also preparing themselves to respond if an incident occurs.
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Instagrammable merchandising. Hyper-focused menu. Sexy vegetables. Gorgeous food. Authenticity. These are the individual attributes of this year’s Hot Concepts Award winners, who were recognized during this week’s MUFSO conference. Leaders from each emerging brand told industry executives why their concepts have resonated with consumers. These are the individual attributes of this year’s Hot Concepts Award winners, who were recognized during this week’s MUFSO conference. Leaders from each emerging brand told industry executives why their concepts have resonated with consumers.
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Karen Horton did a fantastic job!
She kept me updated on a regular basis with the company I was interviewing with. Karen was always cheerful in our interactions and made the hiring process a lot of fun. Karen was quick to communicate anything important. Karen always made me feel as if she is on my side as while as the hiring company. Karen understands the stress of the interviewing process and gives you a hand along the way. I would 100 percent recommend Karen to other people looking for a job. Thank you so much Karen!Warm Regards,- MarkKaren Horton did a fantastic job!
David was nothing short of fantastic!
I truly enjoyed working with him. Not only was he a huge help, but I really feel as though he had and still has my best interest at heart. Moving states and switching careers is a big step for me and my family. Having David to work with made it so much easier. The communication and transparency was great and he was always available. I don't think I would have had this same success completing this process alone. During my career thus far I have learned to appreciate and cherish these types of interactions and relationships. Even if I wasn't offered a position I am glad that I had the opportunity to meet David even if it wasn't in person!Sincerely,Natasha BrownDavid Hotovy was nothing short of fantastic!
Mr. Ed Curry has been absolutely amazing throughout the whole recruitment process!
Mr. Ed Curry has been absolutely amazing throughout the whole recruitment process!
I have never met such a professional and dedicated recruitment person. I cannot thank Ed enough for his full support, for believing in me, and for helping me start a new chapter of my professional career within just a few weeks! Ed, you are brilliant and EXCELLENT at what you do to help professionals as I establish a great career.Thanks, Ed & Patrice & Associates!
John West
Liz Costa embodies the true value of her firm – a commitment to the success of their clients. Liz is one of the best recruiters I have ever worked with in my 25+ years in the hospitality industry. As an executive late in my career, I was seeking an extremely personalized and targeted approach to my search, and Liz gave me just that. From the beginning, Liz took the time to setup frequent meetings with me to understand my needs, an act that demonstrates her empathetic personality. As we progressed in the process, she reviewed my application documents and assisted me in tailoring my resume to each employer and role, which opened several new opportunities. Finally, it is important to note Liz’s level of professionalism and mannerism; In every interaction, she would always be respectful of my time and would always ensure my best interest when coordinating between the employers and I. In summary, I highly recommend any professional seeking new opportunities to work with Liz.
Much Love,AshrafLiz Costa embodies the true value of her firm – a commitment to the success of their clients.
David Brown's excellent skills in recruiting landed me my dream job!
I cannot say thank you enough for the opportunity provided to me by David Brown. To be able to go to work everyday to a clean, well-managed kitchen and workers who actually want to be at work is more than I could have ever imagined!! I appreciate all that David did to get me in the door at my new career and I cannot say thank you enough to him, but I will say it again, thank you David Brown for opening the door to this awesome opportunity!Thank You!!Mario FowlerDavid Brown's excellent skills in recruiting landed me my dream job!
Whether you are a candidate looking for a job, or a client looking for great staff, it takes a lot of time, effort and persistence.
Candidates & clients actually have similar issues – how to get noticed, attract the best options, maintain the other party’s interest throughout the process, and seal the right deal.
Patrice & Associates
3140 West Ward Rd, #202
Dunkirk, MD 20754
Karen Horton did a fantastic job! 
David was nothing short of fantastic!
Mr. Ed Curry has been absolutely amazing throughout the whole recruitment process! 
Liz Costa embodies the true value of her firm – a commitment to the success of their clients. Liz is one of the best recruiters I have ever worked with in my 25+ years in the hospitality industry. As an executive late in my career, I was seeking an extremely personalized and targeted approach to my search, and Liz gave me just that. From the beginning, Liz took the time to setup frequent meetings with me to understand my needs, an act that demonstrates her empathetic personality. As we progressed in the process, she reviewed my application documents and assisted me in tailoring my resume to each employer and role, which opened several new opportunities. Finally, it is important to note Liz’s level of professionalism and mannerism; In every interaction, she would always be respectful of my time and would always ensure my best interest when coordinating between the employers and I. In summary, I highly recommend any professional seeking new opportunities to work with Liz.
David Brown's excellent skills in recruiting landed me my dream job! 