Meet the Matchmaker for the Restaurant Industry

A recruiting firm founder knows a new job can change everything — even for her franchisees.

Back in 1989, after having worked as a pet store owner, a caterer and the first female captain on the Chesapeake Bay, Patrice Rice realized something: Any given restaurant needs five to seven managers, but finding qualified people is often a struggle. Hotels and casinos are plagued by similar staffing issues. So Rice set out to be the missing link. She launched a hospitality and restaurant industry recruiting firm, Patrice & Associates, and developed relationships with large chains like Arby’s, Buffalo Wild Wings, Applebee’s and the Cheesecake Factory. The business took off. Every time one of her more than 500 national clients needs a new manager for a new or existing location, Patrice & Associates is tasked with hiring them.

In 2010 she took the next step and turned to franchising, and today there are more than 100 Patrice & Associates franchisees throughout the United States and Canada. Rice travels around the country one week per month to offer support. “We don’t just give franchisees two weeks of training and say, ‘Good luck.’ We talk to them every day for 90 days,” she says. “My mission statement says recruiting isn’t all about money. It’s about helping people.”

Recruiting isn’t the most obvious thing to franchise. What makes this business appealing to franchisees?

“A lot of franchisees are first-time business owners, and it’s scary. There are three things they worry about: cash flow, how their industry is going to be affected by the economy and territory. We’re a unique opportunity — we have a safety net for all three. One, because I ran this business for 20 years before franchising, a lot of chains were already my clients, so I have jobs for franchisees to work on. Two, in America, the food industry is number one for jobs and for growth. And three, in every other franchise, territory is everything; in my model, they have a territory, but they can work the whole country.

Plus, we have very low startup costs, and franchisees can work from home. All you need is a telephone and the internet. There is no inventory to buy, no lease to sign and no employees to hire. I have a franchisee with an RV who travels the country.”

What do you look for in a franchisee?

“You have to have zero phone reluctance — plus sales experience, or sales ability. You have to be proactive. If that’s not the franchisee, then they have to hire a recruiter to be on the phone. This is not buying a job; it’s building a business. When you build a business, you figure out what your strengths and weaknesses are and you surround yourself with people who can shore up those weaknesses.”

Does recruiting have specific challenges?

“It’s constant rejection. You have to be able to handle that. Maybe a candidate isn’t interested in the job you have available, or doesn’t qualify. Or your candidate tells you they’re going to show up for the interview and doesn’t. They might say, “I can pass that drug test,” and they can’t. Franchisees also have to understand that we cannot help everyone find a job. That’s hard. We can help only about 10 percent of the people who send us résumés.

And it’s not about luck; it’s a numbers game. The more people you talk to, the more people go on interviews, the more people get hired, the more people you help and the more money you make.”

What have you learned about company culture and employee fit?

“In a lot of sales positions, you’re always thinking about closing the deal. That’s not what we do. We’re staffing partners for the client companies, but we’re also career coaches for people looking for their next job.

So listen to what they say. Don’t try to talk them into a particular job you have available. Understand what they’re looking for. If you can make a good match, then it all works out. And never forget that you are impacting somebody’s life and the lives of their family.”

This story appears in the June 2017 issue of Entrepreneur

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What Clients Say About Patrice & Associates

  • Jonathan Litt was an amazing coach during my job search.

    The thing that stands out to me the most is you can tell he truly cares. He helped me gain self confidence through phone calls and was constantly checking in on me during the interview process. Not only was I able to acquire a great job with the help of Jonathan, but I received incredible insight. He is a very smart guy and is able to effectively explain his thoughts in a simple manner.          

    Thank you so much!

    Jacque J.

    Jonathan Litt was an amazing coach during my job search.
  • Karen Horton is personable, knowledgeable, and was instrumental to my Career Goals.

    Communication and correspondence with her was easy and fast and her feedback always proved very useful during the recruitment process.  With other recruiters I have dealt with in the past, I've usually had the impression that I was merely part of a quota of applications. This was not so with Karen, I am convinced that she had my best interest in mind as well as those of the company she was "hunting" me for.    

    I cannot thank Karen enough for all her assistance in what I am sure will be a long lasting relationship with my new employer.

    Regards,

    Carlos

    Karen Horton is personable, knowledgeable, and was instrumental to my Career Goals.
  • Ross Horton is the definition of what a professional account manager should aspire to be!

    He finds ways to help that best suits his candidate, now that takes passion for helping people! The way that he engages with his clients is truly rare to find. If you have the chance to work with him. Do it!

    Thank you,  Ross Horton and Patrice & Associates!

    Joel Rodriguez

    Ross Horton is the definition of what a professional account manager should aspire to be!
  • Dionne Spriggens is the definition of Dedicated!

    Dionne Spriggens is doing a great job with exceptional service.  Dionne is amazing with her persistence and the positive vibes she brings.  Since I the first time I spoke with her she has been nothing but professional and dedicated.

    I strongly believe that she will be a great asset to Patrice & Associates for many more years to come!

    Best regards

    Bovon L.

    Dionne Spriggens is the definition of Dedicated!
  • Shawn Hoye needs a raise!

    Shawn Hoye went above and beyond in matching me with a position and company that was best suited for me. He is passionate about what he does, and is with you every single step of the way. I would highly recommend Shawn Hoye and Patrice & Associates.          

    Thank you!

    Melissa

    Shawn Hoye needs a raise!