Getting Back to “Personal” Customer Interaction

I love this article and the trend where companies are moving back to the “human” personal contact with customers.  This is a direct correlation to our Mission Statement at Patrice & Associates:  “Recruiting is not about money, it is about helping people find jobs.”  If all industries treated people as important customers rathern than commodities this world would be a better place.

 

Albertsons LLC has announced that it will be removing all of its self-checkout lanes inside its grocery stores. The company is pulling all the self-checkout lanes from the roughly 100 of its stores that have them. MSNBC reported that the move is “in an effort to encourage more human contact with its customers … The move marks a surprising step back from a trend that began about a decade ago, when supermarkets began installing self-checkout lanes, touting them as a solution to long lines. Now some grocery chains are questioning whether they are really good for business.”

There are also recent reports that both Kroger and Publix are reconsidering the whole issue of self-checkout. “We just want the opportunity to talk to customers more,” says Albertsons spokeswoman Christine Wilcox.
“That’s the driving motivation.” Shortly after the announcement, SUPERVALU was quick to distance its Albertsons stores from those of the aforementioned by publishing a press release stating it will NOT be removing self-checkout lanes.  Many other retailers have implemented this technology, including non-grocery companies such as Home Depot and Lowes.  From a customer experience perspective, reports have been split on functionality and ease of use. Many times, an associate is needed to step in and assist, especially with
large orders that tend to occur at grocery stores, bucking the ‘increased customer interaction’ theory. However, there’s always going to be a proportion of shoppers that are opposed to a full self-service model start to finish.

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What Clients Say About Patrice & Associates

  • Dear seekers, I would like to tell you about the amazing experience I had working with Scott Jacobson of Patrice and Associates.  In my twenty plus years working as an executive chef I have worked with many career advancement and placement specialists, but none who took the time and directed care that Scott provided me.  His primary goal was to understand exactly what I was looking for and to tirelessly work towards that end.   He focused on my objectives and opened many doors for me.  He gave me invaluable insights into the positions I was considering and guided me as a friend and confidant would.  He understood my strengths and presented me in my most favorable light.  Through his research and diligence he assembled the most pertinent references for me, highlighted my experiences and career achievements.   He found me the exact job that I was looking for.  He was instrumental in negotiating my contract and made sure I was satisfied with every aspect of that contract.  His work did not end there.  Scott has contacted me at various stages of my employment just to check in, and most importantly, to see how I was doing.   Thank you kindly Scott for going above and beyond your duties.  It was a pleasure getting to know you.  Any of you fortunate enough to work with Scott will quickly find all of this to be evident. Sincerely, Chef Jonathan Pflueger  Scott found me the exact job that I was looking for.
  • Just wanted to express my appreciation for FaLisa and your company for helping me find a great opportunity with Panera Bread. FaLisa was great with making sure we found the perfect fit and not just the perfect salary ! Keep up the great work FaLisa, thanks a lot to you and Patrice & Associates Hospitality Recruiting - you make a difference!   Thanks, Brian Salliey Patrice & Associates Hospitality Recruiting - you make a difference!
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    Sherri Balzer is an excellent job recruiter. I had been working with her for more than 3 months where I had multiple job interviews with different companies. She is always very detailed, caring, patient, and most of all very professional. I turned down multiple job offers because they were not a good fit for me and Sherri understood my reasons. Instead of losing hope in me she kept working hard looking for other companies that suited my skill set and knowledge. We found the perfect company and I got the best job offer available. I appreciate what Sherri and Patrice and Associates Hospitality Recruitment did for me and my career. Respectfully,

    Andrew Figueroa

    I appreciate what Sherri and Patrice and Associates Hospitality Recruitment did for me and my career.
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    Kim Marzett has been great! Alongside her professional demeanor, she answered all of my questions freely. She has a very welcoming personality, and helps you every step of the way! I referred a friend to her. I was impressed and appreciative! I referred a friend to Patrice & Associates Hospitality Recruitment
  • Patrice & Associates Hospitality Recruitment is by far the best recruiting agency.

    I just wanted to say thank you to Corina for setting me up with Redstone American Grill. I appreciate all the time and research you and your team have done to make sure that I was prepared for my interviews. Patrice & Associates Hospitality Recruitment is by far the best recruiting agency I’ve worked with in my 25+ years of experience. I’ll be your client for as long as I’m in this field. Alexandre Vincent Patrice & Associates Hospitality Recruitment is by far the best recruiting agency