Getting Back to “Personal” Customer Interaction

I love this article and the trend where companies are moving back to the “human” personal contact with customers.  This is a direct correlation to our Mission Statement at Patrice & Associates:  “Recruiting is not about money, it is about helping people find jobs.”  If all industries treated people as important customers rathern than commodities this world would be a better place.

 

Albertsons LLC has announced that it will be removing all of its self-checkout lanes inside its grocery stores. The company is pulling all the self-checkout lanes from the roughly 100 of its stores that have them. MSNBC reported that the move is “in an effort to encourage more human contact with its customers … The move marks a surprising step back from a trend that began about a decade ago, when supermarkets began installing self-checkout lanes, touting them as a solution to long lines. Now some grocery chains are questioning whether they are really good for business.”

There are also recent reports that both Kroger and Publix are reconsidering the whole issue of self-checkout. “We just want the opportunity to talk to customers more,” says Albertsons spokeswoman Christine Wilcox.
“That’s the driving motivation.” Shortly after the announcement, SUPERVALU was quick to distance its Albertsons stores from those of the aforementioned by publishing a press release stating it will NOT be removing self-checkout lanes.  Many other retailers have implemented this technology, including non-grocery companies such as Home Depot and Lowes.  From a customer experience perspective, reports have been split on functionality and ease of use. Many times, an associate is needed to step in and assist, especially with
large orders that tend to occur at grocery stores, bucking the ‘increased customer interaction’ theory. However, there’s always going to be a proportion of shoppers that are opposed to a full self-service model start to finish.

Back

What Clients Say About Patrice & Associates

  • Darryl Jackson makes you his priority! 

    I would say that Darryl Jackson was very professional and helped me in all aspects of my job search.  Darryl took my resume and made it more attractive and appealing, he was also very attentive to my needs and what my expectations were.  What I feel was a key part of the success in our relationship was the constant communication on his part.  Darryl makes it his business to know his client and always speaks to you in a positive manner.  He tries to make you see the good aspects of each individual employer.  In the future if I would need to seek other employment I truly believe I would look for his availability.    

    Thanks,

    Luis C

    Darryl Jackson makes you his priority!
  • Thank you all for everything Bruce Leininger!

    Bruce Leininger is an exceptional and irreplaceable asset to Practice & Associates.  Bruce took the time and really get to know me, my passions and personality.  He understood my wants when it came to my career move .  He took the time to talk to me and build a relationship with me.  Bruce had a lot of patience and was always in communication with me in regards to different opportunities.  I respected and appreciated his advice and input.  I will always be grateful to Bruce, as he listened with all his heart.  I will always remember what Bruce has done for my family and I and I will make sure that everyone I know who wants a career change only talks to Bruce!                  

    Respectfully,

    Sami Simaan

    Thank you all for everything Bruce Leininger!
  • The professionalism and care from Francisco Chevez was simply fantastic! 

    He was so informative, prepped to give me the best help whether it was by phone or video call, it gave me the confidence and readiness to succeed in my interview and land the job I was looking for.  He was in constant communication with me and the employer for the entire process, it truly felt like he cared for my needs the entire time and made sure they were met as well.  I am beyond happy with Francisco Chevez and Patrice & Associates, they will be with you 100% during the process and even after to make sure everything is going well. Phenomenal job and thank you so much!      

    Regards,

    Gerrie

    The professionalism and care from Francisco Chevez was simply fantastic!
  • Chris Bovio has been helpful through and through. 

    He was polite, professional, and fast acting.  He listened to what I was looking for and was impactful in his decision making.  His communication was open and offered a hand at anytime.  He made the job seeking hunt 10x easier and made it a seamless process.  I would recommend Chris and his services to anyone!    

    Jessica Pritz

    Chris Bovio has been helpful through and through. 
  • I am so grateful for Sarah Straniero and her tenacity!

    I appreciate your help Sarah. You have been professional and helped me throughout this process. Thank you for helping me with the GM opportunity.        

    Andre F

    I am so grateful for Sarah Straniero and her tenacity!