Getting Back to “Personal” Customer Interaction

I love this article and the trend where companies are moving back to the “human” personal contact with customers.  This is a direct correlation to our Mission Statement at Patrice & Associates:  “Recruiting is not about money, it is about helping people find jobs.”  If all industries treated people as important customers rathern than commodities this world would be a better place.

 

Albertsons LLC has announced that it will be removing all of its self-checkout lanes inside its grocery stores. The company is pulling all the self-checkout lanes from the roughly 100 of its stores that have them. MSNBC reported that the move is “in an effort to encourage more human contact with its customers … The move marks a surprising step back from a trend that began about a decade ago, when supermarkets began installing self-checkout lanes, touting them as a solution to long lines. Now some grocery chains are questioning whether they are really good for business.”

There are also recent reports that both Kroger and Publix are reconsidering the whole issue of self-checkout. “We just want the opportunity to talk to customers more,” says Albertsons spokeswoman Christine Wilcox.
“That’s the driving motivation.” Shortly after the announcement, SUPERVALU was quick to distance its Albertsons stores from those of the aforementioned by publishing a press release stating it will NOT be removing self-checkout lanes.  Many other retailers have implemented this technology, including non-grocery companies such as Home Depot and Lowes.  From a customer experience perspective, reports have been split on functionality and ease of use. Many times, an associate is needed to step in and assist, especially with
large orders that tend to occur at grocery stores, bucking the ‘increased customer interaction’ theory. However, there’s always going to be a proportion of shoppers that are opposed to a full self-service model start to finish.

Back

What Clients Say About Patrice & Associates

  • Doug's Hospitality Recruitment Skills Found a Job for Glenn!

    I cannot say enough good things about Doug. He was a joy to work with and if I ever need a recruiter I will call on him. Thank You, Glenn Davis   Have a Hospitality Recruitment Specialist work for you for FREE Doug's Hospitality Recruitment Skills Found a Job for Glenn!
  • Hospitality Recruiter "helped me land this job"

    I would like to say that I had the most wonderful experience working with Roberto. He was very kind and knowledgeable.  He helped me pick a company that was the right for for me. He was a helping hand throughout my entire process. I know I am the one who interviewed, but Roberto's  conversation and tips helped me land this job. I am so fortunate to have worked with Roberto. He was a wonderful recruiter.   Career Coaches that help you for FREE Hospitality Recruiter "helped me land this job"
  • Hospitality Recruiters Truly Care!

    My experience with Roberto was wonderful.  I have never gone through a recruiter before and Roberto was an amazing first experience.  Roberto was very helpful and walked the experience with me. I felt like he really cared and truly happy for me when I  got the job. I would definitely recommend Roberto to anyone who wants to feel like someone is going through the process with them he made me feel like he was genuine! Thank you Roberto! -Arleen Roberts   What kinds of jobs does a Hospitality Recruitment Specialist have for me? Hospitality Recruiters Truly Care!
  • Let a Hospitality Recruiter Find You a Job!

    My experience with Patrice and Associates has been the best experience ever,  while listening to my needs and making them happen has been a journey of wonderful opportunities. Thank you Daniel Avery. It’s been a blast working with you and you turned my mountain into a mole hill. -Joleen Phelps   How to work with a recruitment specialist Let a Hospitality Recruiter Find You a Job!
  • Hospitality Recruiters Can Help You with Your Resume!

    Ken Welch did an amazing job helping me find new job opportunities. He helped me build up my resume and even got me ready for potential interviews. He kept me updated constantly and before I knew it, I had many options of restaurants I could send my resume to. With his help, I got the job at my first choice and now I can’t wait to be their new manager. It was a very easy process and I thank Ken for all his help. Sincerely, Rich Fletcher   What kinds of jobs does a Hospitality Recruitment Specialist have for me? Hospitality Recruiters Can Help You with Your Resume!