If you’ve run restaurants for any length of time, you know the pattern: a restaurant manager resigns, everyone scrambles to cover the shift, you rush the search with hasty job postings, train the new hire hard for a few months, and just when they start to feel solid in the […]
Read moreHiring in the hospitality sector has never been more complex. Restaurants, hotels, resorts, casinos, stadiums, and tourism operations often need to fill roles quickly, sometimes dozens at a time, while still ensuring every hire supports their service excellence standards, company culture, and guest experience expectations. That’s where two commonly confused […]
Read moreNot long ago, staffing in hospitality felt demanding but manageable. You posted a role, called a few people, leaned on word of mouth, and usually had a shortlist before service was at risk. Now it can feel as if every schedule is built on sand: chronic vacancies, last-minute call-outs, burned-out […]
Read moreIf your restaurant, hotel, or service operation has ever lost a manager right before a busy season, you already know hospitality recruiting doesn’t behave like “normal” corporate recruiting. Your leaders are guest‑facing and schedule‑critical, so every vacancy hits service, morale, and revenue almost immediately. The employers struggling the most are […]
Read morePicture the last time a general manager, executive chef, or front office leader resigned with almost no notice. You scrambled to post the role, asked other managers to stretch their weeks, watched overtime climb, and hoped the right résumé appeared before guest scores slipped. In restaurants and hotels, that kind […]
Read moreEvery hire in hospitality shows up in three places: your profit and loss reports (P&L), your guest reviews, and your brand’s reputation. This is especially true in luxury hospitality environments, from luxury hotels and private clubs to large restaurant groups; leaders directly influence guest experiences, operational stability, and long-term profitability. […]
Read moreHotel management hiring plays a defining role in the success of any hotel, from independent boutique properties to large hotel chains. Unlike hourly hospitality staffing, hiring a hotel manager or general manager means selecting leaders who directly influence hotel operations, staff motivation, and the consistency of the guest experience across […]
Read moreCulinary recruitment is fundamentally different from hiring for most restaurant positions. Recruiting for positions like Executive Chef or Pastry Chef means selecting leaders who will influence menu development, food safety, kitchen culture, and long-term performance across the entire restaurant. These hires impact far more than daily service, as they shape […]
Read moreHiring in the hospitality industry has become more complex, more competitive, and more visible than ever before. From executive chefs and general managers to senior leaders overseeing operations and guest experience, hospitality organizations are under constant pressure to secure the right talent quickly, without compromising candidate quality, company culture, or […]
Read moreMax says working with Alex was an absolute pleasure!Working with Alex has been an absolute pleasure. Alex and Christian have both provided their support in helping me through the interview process with Club Quarters. They are truly a great team who are extremely responsive and helpful throughout every step of my interview process.
Thanks,
Max
Regina E. says that Alex Pomponio was truly a blessing!I just want to say that I am beyond pleased with my experience with Alex!!! She was AMAZING, she has been by my side this entire time!! Helping me, encouraging me, when I was doubting myself!!!! Honestly, I wish she was closer to me!!! I would absolutely LOVE to actually meet her!! Not only did she help me get the job, but I also felt like I gained a friend!!! She is a blessing to me! I honestly think, without her, I wouldn’t have actually gotten the job opportunity!! And I am super excited because I start orientation this coming Monday!!! I truly appreciate everything that Alex has helped me with!!!
Regina E.
Alex P. said that Alex Pomponio was helpful, patient and intuitiveAlexandra was honestly very helpful and courteous, beginning with the initial conversation all the way to me taking the new job. She was very helpful, incredibly patient, and intuitive when it came to helping me decide. She’s an asset to your company and hopefully you will keep her for a long time.
Tamara Young says that Alex Pomponio was supportive and professionalAlexandra was incredibly helpful in landing my role as an HR Employee Relations Manager. She took the time to understand not only my experience in human resources but also my specific strengths in employee relations, conflict resolution, and policy compliance, within the hospitality industry. She connected me with a company whose values aligned with my own and where my skills could truly make an impact. Throughout the process, Alex provided valuable insights into the organization’s culture, leadership expectations, and current employee relations landscape, which allowed me to prepare strategically for each interview. Her consistent communication and encouragement helped build my confidence and ultimately contributed to a successful outcome.
Alex was very supportive and professional. However, we were also able to align on a personal level as I had some challenges. Nonetheless, she effortlessly listened and offered assistance which made this process even more efficient.
Not only have I acquired the career of my dreams, but I’ve also gained a respectable peer in the HR/recruiting sector. I am forever grateful for my experience with Alexandra Pomponio, on behalf of Patrice and Associates.
Scott T. says that the recruiting space needs more professionals like Alex Pomponio!From the moment Alex reached out to me on a Sunday, having found me on LinkedIn for a role that was an absolutely perfect fit, I knew I was working with someone special. She was proactive, thoughtful, and impressively attuned to what I was looking for. I responded immediately, and from that point on, the experience only got better.
Alex’s level of professionalism is something rarely seen in today’s workplace. Her communication was detailed, thorough, and exceptionally responsive, often immediate. If she didn’t have an answer, she tracked it down and got back to me in record time. That kind of follow-through builds instant trust.
What truly set Alex apart was her energy and authenticity. She brought a positive yet realistic approach to every interaction and served as both a coach and a guide throughout the entire process. Her attention to detail was extraordinary, and her dedication never wavered.
I’ve worked with many internal and external recruiters during my job search, and I can say without hesitation that Alex is in a league of her own. While I was ultimately selected for the role she introduced me to, I have no doubt that had things gone differently, Alex would have continued to offer support and guidance through to the very end. She doesn’t disappear when the job is done, she shows up, again and again.
Working with Alex has also given me renewed faith in recruiters and the hiring process as a whole, something that’s become increasingly difficult to find in today’s landscape. The industry needs more professionals like Alex.
With much gratitude,
Scott T.
Providence, RI
