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Training: Key to quality, employee loyalty and retention

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You can’t have hospitality without customer service, and you can’t have customer service without training. “Our customers expect us to be top notch,” said Jerry Lynch, general manager of Spokane’s N. Division Street Arby’s. “For us to be able to deliver on a promise at Arby’s of high-quality food, we have to train all the time, especially our top people, because they set the standards on the floor every minute of the day.” Lynch is not the only hospitality operator who understands the value in investing in employees through training. “It’s common sense,” said Donny Bocksch, owner of Papa Murphy’s…

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Hospitality Recruitment can help with your frustration of interviewing and hiring!

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Hospitality Recruiting Specialists in Washington can help with your frustration. What I hear from clients on a daily basis: My profits have eroded. What happened? My labor cost is way up. My cost of goods is up. Most of my time is spent running ads, interviewing (if they show up), hiring and trying to train the new people and then they don’t show up for work 20 percent of the time. This feels like an endless struggle. Help! Patrice & Associates can streamline that process for you and it costs you NOTHING unless you hire someone from us! Let us…

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Governor signs bill to protect hospitality employees in Washington

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Washington Hospitality Association - OLYMPIA, Wash. –  On Monday, May 13, Gov. Jay Inslee signed Engrossed Substitute Senate Bill 5258, preventing the sexual harassment and sexual assault of certain isolated workers, into law. The Washington Hospitality Association supported this bill throughout the legislative process and is supportive of the new law. “I think this legislation will help hundreds of employees in the hospitality industry avoid sexual harassment,” said the bill’s prime sponsor, Senator Karen Keiser, D-Des Moines. “Having the Washington Hospitality Association as an active partner helped to make it a better bill.” Engrossed Substitute Senate Bill 5258 requires that…

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King County, Washington State – switches to gender neutral toilet facilities

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King County, Washington - switches to gender neutral toilet facilities Starting Dec. 1, 2019, restaurants in King County with single-use toilet facilities shall not be restricted to a specific sex or gender identity, and must use gender-neutral signage to indicate such facilities are designated for use by anyone, regardless of sex or gender identity. This new requirement only means changes for restaurants outside of Seattle, since the city enacted similar requirements in 2016. The rule also streamlines toilet facilities requirements for food service businesses in King County by removing outdated and redundant language and instead referring to the state of…

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Wingstop Q2 same-store sales soar 31.9%

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Fast-casual restaurant brand credits digital sales as it opens more ghost kitchens Ron Ruggless | Jul 29, 2020 Wingstop Inc., with its reliance on digital delivery and carry-out sales, excelled amid coronavirus pandemic restrictions with a 31.9% increase in domestic same-store sales in the second quarter, the company said Wednesday. The Dallas-based fast-casual brand, in releasing earnings for the second quarter ended June 27, said the sales gains, which were on top of a 12.8% same-store sales increase in the same quarter last year, pushed average unit volumes to near $1.4 million amid favorable wing commodity prices. “The topline momentum in our…

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Large restaurant chains have mostly recovered from the effects of COVID-19, while the rest of the industry still struggles, Bank of America study says

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A study of Bank of America credit card spending since March emphasizes the widened gap between recovery for large restaurant chains and small businesses Joanna Fantozzi | Jul 10, 2020 National restaurant chains have largely recovered from the detrimental effects of plummeting consumer spending during the COVID-19 pandemic, according to a study of credit card spending from March to July 4 from Bank of America. The research compares the expenditures trajectory between large restaurant chains and the rest of the restaurant industry (which includes small chains and independent restaurants). At the beginning of March just before pandemic-related lockdowns had started to be implemented, consumer…

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Restaurants Rise: How marketing is changing in a post-COVID-19 world

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This article is shared courtesy of NRN.com and can be found at the following link: https://www.nrn.com/marketing/restaurants-rise-how-marketing-changing-post-covid-19-world Written by Joanna Fantozzi - June 8' 2020 As consumer confidence and priorities change, so should restaurant strategies. What might have worked as an on-brand marketing message before the pandemic hit could be tone-deaf or miss the mark in what has become a changed industry. On day four of Nation’s Restaurant News and Restaurant Hospitality’s Restaurants Rise digital summit, Chris Hollander, chief marketing officer of Panera Bread, and Gje Greene-Wallace, director of marketing for 20-unit, Texas-based seafood chain Fish City Grill and sister concept…

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Al fresco dining becomes solution for full-service restaurants…

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This article is shared from nrn.com and was written Mark Hamstra | May 29, 2020 https://www.nrn.com/restaurants-ready/al-fresco-dining-becomes-solution-full-service-restaurants In states and cities where the lifting of dine-in restrictions is still potentially weeks away, outdoor dining has increasingly become a bridge solution for full-service restaurants. Perhaps spurred by growing evidence that the coronavirus that causes COVID-19 does not spread as easily outdoors in fresh air, some states — including Minnesota, Maryland, Ohio, Illinois, Rhode Island, New Hampshire and others — have either limited full-service restaurants to al fresco dining only or specifically encouraged restaurants to serve guests outdoors in their reopening plans. Related: CDC…

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Hospitality Icon Saves 3 Ellicott City, MD Businesses-Headquarters Homestate News

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Hospitality Icon Gordon Ramsay recently visited and restored 3 hospitality businesses in Historic Ellicott City, MD in a special edition of his show 24 Hours to Hell & Back: Save Our Town. Check out this article, written by Beth Haven and published at:  https://heavy.com/entertainment/2020/05/gordon-ramsay-ellicott-city-businesses/ Image credit goes to: Jeff Neira / FOX. © 2020 FOX MEDIA LLC. Three Ellicott City Businesses are Rescued by Gordon Ramsay In a special episode of Gordon Ramsay’s 24 Hours to Hell and Back titled “Save Our Town,” Ramsay and the crew renovate three separate businesses in Ellicott City, Maryland, a town that was hit by massive floods…

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What Clients Say About Patrice & Associates

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    Career Coaches that help you for FREE I really enjoyed working with David Israel, he was very friendly and professional throughout the process of my new job opportunity. David was always following up and helping me prepare for each interviews, for example, sharing specific interview questions, providing valuable points of view, and encouraging me to do research for the company I was applying for. He was fully committed in my future that I felt I was his only client. If you are looking for someone to help you go the next level in your career, I highly recommend David Israel to be the guy to help in your journey. Juan Perez Career Coaches can help you for FREE