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Training: Key to quality, employee loyalty and retention

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You can’t have hospitality without customer service, and you can’t have customer service without training. “Our customers expect us to be top notch,” said Jerry Lynch, general manager of Spokane’s N. Division Street Arby’s. “For us to be able to deliver on a promise at Arby’s of high-quality food, we have to train all the time, especially our top people, because they set the standards on the floor every minute of the day.” Lynch is not the only hospitality operator who understands the value in investing in employees through training. “It’s common sense,” said Donny Bocksch, owner of Papa Murphy’s…

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Hospitality Recruitment can help with your frustration of interviewing and hiring!

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Hospitality Recruiting Specialists in Washington can help with your frustration. What I hear from clients on a daily basis: My profits have eroded. What happened? My labor cost is way up. My cost of goods is up. Most of my time is spent running ads, interviewing (if they show up), hiring and trying to train the new people and then they don’t show up for work 20 percent of the time. This feels like an endless struggle. Help! Patrice & Associates can streamline that process for you and it costs you NOTHING unless you hire someone from us! Let us…

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Governor signs bill to protect hospitality employees in Washington

image of Governor signs bill to protect hospitality employees in Washington

Washington Hospitality Association - OLYMPIA, Wash. –  On Monday, May 13, Gov. Jay Inslee signed Engrossed Substitute Senate Bill 5258, preventing the sexual harassment and sexual assault of certain isolated workers, into law. The Washington Hospitality Association supported this bill throughout the legislative process and is supportive of the new law. “I think this legislation will help hundreds of employees in the hospitality industry avoid sexual harassment,” said the bill’s prime sponsor, Senator Karen Keiser, D-Des Moines. “Having the Washington Hospitality Association as an active partner helped to make it a better bill.” Engrossed Substitute Senate Bill 5258 requires that…

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King County, Washington State – switches to gender neutral toilet facilities

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King County, Washington - switches to gender neutral toilet facilities Starting Dec. 1, 2019, restaurants in King County with single-use toilet facilities shall not be restricted to a specific sex or gender identity, and must use gender-neutral signage to indicate such facilities are designated for use by anyone, regardless of sex or gender identity. This new requirement only means changes for restaurants outside of Seattle, since the city enacted similar requirements in 2016. The rule also streamlines toilet facilities requirements for food service businesses in King County by removing outdated and redundant language and instead referring to the state of…

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New Online Accessibility Act introduced to Congress would require businesses to make their website and mobile apps accessible

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Article shared courtesy of NRN.com Joanna Fantozzi | Oct 02, 2020   The Online Accessibility Act — legislation that was introduced to the U.S. House of Representatives on Thursday by Reps. Ted Budd, (R-N.C.) and Lou Correa, (D-Calif.) — would officially extend the Americans with Disabilities Act to consumer-facing digital accessibility. Under the extension of the ADA, businesses would have to make their websites and apps accessible to the visually impaired. Currently, the law only applies to “public accommodations,” which only extends to physical locations. “Retailers want to serve all customers, and that includes those who are blind or visually…

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Restaurants maintain steady service sentiment even as recovery slows

Article shared courtesy of NRN.com Image shared from article courtesy of Getty Images Entertainment Black Box Intelligence™ data show improving guest sentiment for food, beverage and ambiance, but declines for value Black Box Intelligence | Sep 09, 2020 Restaurant sales improved again in August. But even though August’s same-store sales growth is the best result for the industry since February, it revealed a slowdown in the pace of restaurant recovery. This latest Black Box Intelligence™ data suggests that in upcoming months, and likely into 2021, the recovery will continue to look more like a sluggish climb instead of the rebound to pre-coronavirus sales levels…

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Jack in the Box reports 6.6% increase in same-store sales thanks to check growth and menu innovation

Article shared courtesy of NRN.com New CEO Darin Harris discussed how the company quickly pivoted during the coronavirus pandemic to come out on top at a rough time for the industry Joanna Fantozzi | Aug 06, 2020 Jack in the Box reported a 6.6% increase in same-store sales to round out a strong third quarter ended July 5, 2020, despite the company’s “substantial decline in traffic.” New CEO Darin Harris — who just came on board in June, replacing Leonard Comma, who announced his exit in December — attributed the company’s positive results, even with COVID-19-related traffic struggles, to average check growth of…

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Wingstop Q2 same-store sales soar 31.9%

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Fast-casual restaurant brand credits digital sales as it opens more ghost kitchens Ron Ruggless | Jul 29, 2020 Wingstop Inc., with its reliance on digital delivery and carry-out sales, excelled amid coronavirus pandemic restrictions with a 31.9% increase in domestic same-store sales in the second quarter, the company said Wednesday. The Dallas-based fast-casual brand, in releasing earnings for the second quarter ended June 27, said the sales gains, which were on top of a 12.8% same-store sales increase in the same quarter last year, pushed average unit volumes to near $1.4 million amid favorable wing commodity prices. “The topline momentum in our…

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Large restaurant chains have mostly recovered from the effects of COVID-19, while the rest of the industry still struggles, Bank of America study says

image of Large restaurant chains have mostly recovered from the effects of COVID-19, while the rest of the industry still struggles, Bank of America study says

A study of Bank of America credit card spending since March emphasizes the widened gap between recovery for large restaurant chains and small businesses Joanna Fantozzi | Jul 10, 2020 National restaurant chains have largely recovered from the detrimental effects of plummeting consumer spending during the COVID-19 pandemic, according to a study of credit card spending from March to July 4 from Bank of America. The research compares the expenditures trajectory between large restaurant chains and the rest of the restaurant industry (which includes small chains and independent restaurants). At the beginning of March just before pandemic-related lockdowns had started to be implemented, consumer…

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What Clients Say About Patrice & Associates

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    Career Coaches that help you for FREE I really enjoyed working with David Israel, he was very friendly and professional throughout the process of my new job opportunity. David was always following up and helping me prepare for each interviews, for example, sharing specific interview questions, providing valuable points of view, and encouraging me to do research for the company I was applying for. He was fully committed in my future that I felt I was his only client. If you are looking for someone to help you go the next level in your career, I highly recommend David Israel to be the guy to help in your journey. Juan Perez Career Coaches can help you for FREE