Web Based Restaurant Training

Restaurateurs know proactive training translates to bottom line performance, and things like great service, high standards, and expert menu knowledge don’t come easily. Precious time required for training can be obliterated by the chaos that defines the restaurant business. Successful restaurants depend on teamwork: they huddle up for daily pre-shift meetings, hold each other accountable, and look to their veteran players in every position to make great service happen.Yet, when it comes to training, too many owners and managers attempt to go it alone, committed to the notion that one person, should write, produce, deliver, and measure a company training program on their own. In theory, it’s a fantastic idea. In practice, it’s often doomed to failure.

How do successful restaurants navigate the storm? Is the answer a single product or solution? Of course not.

Great training begins with leadership and employees who understand its importance. It should be customized and exclusive to every position, from Host/Hostess to Dishwasher. Progression through the program should be based on understanding, and honed with hands-on training and follow up. Testing should be constant, and easy to track. Yet, for a small operator (1 to 5 locations) to create this sort of content on their own is an epic achievement.Savvy restaurateurs are using new technology, and tapping into the talents of their staff. When operators tap into the innate sense of teamwork already present in their restaurants, great training happens. More often than not, employees will step up and contribute to training in ways management hadn’t ever considered.

How can you make the most of teamwork and training? Here are a few tips:

 

1. Recognize your trainers!

If you have an employee that excels at training new employees, even during busy times in the restaurant, then praise them for their efforts to assist with training and ask them to assist you with your newest training plan.

2. Have a conversation with your leaders about training.

Gather their feedback, hear their challenges and applaud their successes. Let them know how important they are to the future of the business. If you’re an owner or manager, don’t spend too much time criticizing inconsistency. Instead, take ownership, and act. Involvement of key staff members will yield the results you seek.

3. Consider your time and know your role.

If you’re considering a web-based training system, it’s important to assign tasks to the right people. If you’re a manager who’s buried in day-to-day operations, delegation is your friend. There are dozens of web-based learning management systems (LMS) available to restaurants. Regardless of your choice, you’ll need help from your team. If you’re busy with other projects, don’t let them fuel procrastination on training, but don’t try take it on alone. Know your role, and trust your staff.

4. Get everyone involved in the process.

Training materials are evolving, and web-video is leading the way. Chefs and kitchen staff are producing more back-of-house training video than any position I’ve seen. Bartenders are teaching mixology to new hires and co-workers, and Servers, Hosts, and Hostesses are increasingly comfortable with using video to teach standards, and how to deal with different situations. You can delegate key employees to take pictures, shoot video, and even write test questions. Employees will enjoy seeing themselves in training materials.

5. Implementation as a Team

Web-based training is a better way to deliver technical training (menus, policies, etc) to your staff, and it’s really turned a screwdriver into a power drill. Restaurants are adopting LMS technology at an astounding rate.  Having said that, the paradigm shift from traditional ways of training to web-based training is not easy. While the software can be easy to use, training doesn’t get easier until a proper setup and implementation have been executed. It requires strategy, careful planning, and teamwork. Some restaurants can get there in 30 days, while others take longer. The most important thing is to set and adhere to a goal for implementation, which will require the work of the entire team to meet. Return on investment and improvement happens after a successful roll out.

6. Utilize Your Team & Content

Software alone is just software, and employees just want it to work. They’d like to access it on their phones and tablets, and learn around their schedules. In their world, employees need to know how to properly run the dishwasher, sell the beer or wine menu, bus a table, or rotate product in the coolers. Great training content takes restaurants from customer satisfaction to guest elation. A great web-based training solution helps your staff to adapt quickly, and utilizing the talents of your team ensures a solid training culture for the future.

 

Read more: http://fohboh.com/profiles/blogs/web-based-restaurant-training-it-s-a-team-sport#ixzz3Cdtae9no

Back

What Clients Say About Patrice & Associates

  • David Israel was a pleasure to work with and was instrumental in helping me find an excellent career opportunity .

    David was extremely professional and took the time to really listen to where I was in my career and what I was looking for. As a result of the work he did to connect me with the right opportunity, I was able to obtain a great starting salary and great benefits as well. I would highly recommend David’s services to both job seekers and employers. Josh Axmacher David Israel was a pleasure to work with!
  • Tim was nothing but helpful from the start!

    I was originally contacted by Tim as a reference for someone who used to work for me. He must have recognized that I myself was a good fit, because within a few minutes the conversation turned to me applying for the job.  He was always pushing for me. He was there to help with everything, every step of the way, and was in constant communication. He played a massive role in me landing an amazing job with an even better company. I can't stress enough how awesome this guy was. Tim will coach you through the entire process and be your biggest advocate. He has a lifetime of experience and knows exactly what companies are looking for. A+, 10/10, two thumbs up, 5-stars. Thanks for everything Tim! Brock Kinley Tim was nothing but helpful from the start
  • Tim was very patient and thorough when going through the process of trying to find employment for me and my skills. I appreciate the time and effort he put in for me and I would recommend Tim Walker & Patrice and Associates to anyone looking for great opportunities. Carolyn Floyd Tim was very patient & thorough!
  • Chris was amazing through the entire application and interview processes, 10 out of 10.

    He took his time to get to know me and really ensure that I was what he was looking for. He ensured that I had information about the hiring company to ensure it was something I felt I wanted to pursue. Chris also gave me some helpful tips and tricks in his emails about the interview process, you could tell that he was doing everything on his end to help you, it all just came down to how well you executed on your end. I would certainly recommend anyone looking for opportunities to reach out to Chris, the first possibility didn’t work out that we were attempting but he came back and nailed it with the second opportunity.
    Cody Smith
    Chris was amazing through the entire application and interview processes, 10 out of 10.
  • It was an amazing opportunity to work with David Hotovyy!

    David set me up with a great opportunity in my field as a restaurant General Manager. He really takes the time to get to know who you are and what you're about, what's important to you in your career and home life.   I would definitely recommend working with David,  and have actually passed on his contract info to several others already!
    Thank you David Hotovy & Patrice and Associates for helping me find something that is just right for me!
    Rebecca Jackson
    It was an amazing opportunity to work with David Hotovy!