Web Based Restaurant Training

Restaurateurs know proactive training translates to bottom line performance, and things like great service, high standards, and expert menu knowledge don’t come easily. Precious time required for training can be obliterated by the chaos that defines the restaurant business. Successful restaurants depend on teamwork: they huddle up for daily pre-shift meetings, hold each other accountable, and look to their veteran players in every position to make great service happen.Yet, when it comes to training, too many owners and managers attempt to go it alone, committed to the notion that one person, should write, produce, deliver, and measure a company training program on their own. In theory, it’s a fantastic idea. In practice, it’s often doomed to failure.

How do successful restaurants navigate the storm? Is the answer a single product or solution? Of course not.

Great training begins with leadership and employees who understand its importance. It should be customized and exclusive to every position, from Host/Hostess to Dishwasher. Progression through the program should be based on understanding, and honed with hands-on training and follow up. Testing should be constant, and easy to track. Yet, for a small operator (1 to 5 locations) to create this sort of content on their own is an epic achievement.Savvy restaurateurs are using new technology, and tapping into the talents of their staff. When operators tap into the innate sense of teamwork already present in their restaurants, great training happens. More often than not, employees will step up and contribute to training in ways management hadn’t ever considered.

How can you make the most of teamwork and training? Here are a few tips:

 

1. Recognize your trainers!

If you have an employee that excels at training new employees, even during busy times in the restaurant, then praise them for their efforts to assist with training and ask them to assist you with your newest training plan.

2. Have a conversation with your leaders about training.

Gather their feedback, hear their challenges and applaud their successes. Let them know how important they are to the future of the business. If you’re an owner or manager, don’t spend too much time criticizing inconsistency. Instead, take ownership, and act. Involvement of key staff members will yield the results you seek.

3. Consider your time and know your role.

If you’re considering a web-based training system, it’s important to assign tasks to the right people. If you’re a manager who’s buried in day-to-day operations, delegation is your friend. There are dozens of web-based learning management systems (LMS) available to restaurants. Regardless of your choice, you’ll need help from your team. If you’re busy with other projects, don’t let them fuel procrastination on training, but don’t try take it on alone. Know your role, and trust your staff.

4. Get everyone involved in the process.

Training materials are evolving, and web-video is leading the way. Chefs and kitchen staff are producing more back-of-house training video than any position I’ve seen. Bartenders are teaching mixology to new hires and co-workers, and Servers, Hosts, and Hostesses are increasingly comfortable with using video to teach standards, and how to deal with different situations. You can delegate key employees to take pictures, shoot video, and even write test questions. Employees will enjoy seeing themselves in training materials.

5. Implementation as a Team

Web-based training is a better way to deliver technical training (menus, policies, etc) to your staff, and it’s really turned a screwdriver into a power drill. Restaurants are adopting LMS technology at an astounding rate.  Having said that, the paradigm shift from traditional ways of training to web-based training is not easy. While the software can be easy to use, training doesn’t get easier until a proper setup and implementation have been executed. It requires strategy, careful planning, and teamwork. Some restaurants can get there in 30 days, while others take longer. The most important thing is to set and adhere to a goal for implementation, which will require the work of the entire team to meet. Return on investment and improvement happens after a successful roll out.

6. Utilize Your Team & Content

Software alone is just software, and employees just want it to work. They’d like to access it on their phones and tablets, and learn around their schedules. In their world, employees need to know how to properly run the dishwasher, sell the beer or wine menu, bus a table, or rotate product in the coolers. Great training content takes restaurants from customer satisfaction to guest elation. A great web-based training solution helps your staff to adapt quickly, and utilizing the talents of your team ensures a solid training culture for the future.

 

Read more: http://fohboh.com/profiles/blogs/web-based-restaurant-training-it-s-a-team-sport#ixzz3Cdtae9no

Back

Duke Witte absolutely was amazing! 

I am writing to express my sincere gratitude to Duke Witte for his assistance in finding me a new job in the hospitality industry. I was disgruntled with my previous job, and I was feeling very discouraged about my prospects. I had been working in the restaurant industry for many years, and I had a lot of experience and skills, but I was having a hard time finding a better opportunity.

I was contacted via LinkedIn by Duke, and thank goodness I was.  Mr. Witte was incredibly helpful and supportive throughout the entire process. He took the time to understand my skills and experience, and worked tirelessly to find me a job that was a good fit.

Duke was also very honest and upfront with me about the job market. He didn't sugarcoat things, but also didn't give up on me. He kept me motivated and encouraged, and never gave up on finding me a job that I would love.

I am so grateful to Duke Witte and his team for their help. I am now happily employed, and I am so happy that I was able to find a job that I love. I would highly recommend him to anyone who is looking for a job in the restaurant industry. He is a true professional, and is dedicated to helping his clients find the perfect job!

Thank you again for everything!

Nick Grubbs

Working with Chris Bovio made job searching so much easier! 

Not only was he available and involved in my search, but also knowledgeable regarding the position. Chris used his industry experience and recruiting network to find the best position for me and my skill set. My only regret is that my new job is so perfect for me that I won’t need to use Chris or Patrice & Associates later.

Thanks,

Nick Guarino

Michael Greig was absolutely fantastic in every way! 

He gave me options and suggestions & eventually found a great for me. Communication was easy and he went above & beyond. Also, he seems like an all around good dude. Thanks again Michael. Solid work out there. You’re hired :)

Nic Callahan

Bryan Curtis was fantastic to work with!

Bryan was very on top of things throughout my recruiting process to the engineering firm I accepted my position with.  I responded to his LinkedIn posting and heard back from him within 24 hours. He continually spoke with me throughout the process checking in regularly and answering all my questions. Bryan was instrumental in helping me find a great job.

Thanks!

Austin

Frank Rondeau was a really big help! 

When it came to helping me find my new job, he knocked it out of the park!  He was very honest and thorough throughout the entire process. We had multiple conversations along the way and he always checked in after interviews. Frank was amazing to work with, and I'm super excited to start my new journey thanks to him.       

Many Thanks,

Chyanne

Read More Testimonials