John Hess, franchisee, is interviewed by the Baltimore Business Journal

Baltimore restaurant chains are looking for managers, and John Hess has opened an office to help get you that job.

Hess and his partner, Michael Feinberg, help match up restaurant managers and assistant managers with job openings in the area, and also help chains find the talent to fill managerial spots. Locally, Hess says there are about 20 foodservice jobs he’s scouting for in the $30,000 to $50,000 pay range. Below, you’ll find a Q&A I recently had with Hess about the restaurant hiring trends.

Which restaurants have the most openings?
 
 Zoe’s Kitchen, in Annapolis and [Washington] D.C. We feel really good about them. It’s a small chain, but they have big ambitions to grow. I think they will in Maryland, and other large cities, like north to Chicago.
 
Right now Panera Bread and Cracker Barrel are our largest clients. Panera has a lot of openings in Maryland. Applebees and Ruby Tuesday have openings.

 What do you find the right person for the right job?

We run ads on the internet, on our website and cold call to find great managers. The Patrice & Associates reputation of over 20 years brings a lot of people to our website.

 What do you see going on in the hiring part of the restaurant industry?

I’m optimistic there will always be restaurants. And they’re seeing sales come back. In the last year or so, some places that hired four managers maybe cut back to three or two. But now many of those restaurants are going back to their full complement of managers. Managing never stopped, restaurants just pulled back the reins and made do with less people. But sales seem to be increasing. That’s a good sign for the industry and the economy.

 About how many resumes and job applications do you get a day?

On an average day, it can be anywhere from 50 to 100. Somewhere in the 20 percent range are job seekers I can actually work with.

What advantages are there to working in foodservice versus other industries?
 
The biggest thing I see is that for someone without a college degree, you can advance and make a very nice salary. If you have a high school degree and want to be in the restaurant business, you can advance to manager, assistant manager, and make up to $100,000 without a college degree.

 What advice would you give for job seekers looking to get their foot in the managerial door?

I face that every day with good quality people who don’t have the experience. I think the best thing to do is start working somewhere. Get a job as a server, waiter, kitchen, and try to move up. Tell them you’re interested in doing more, by helping with marketing or promotions or ordering. Most places will let you do that. And stability. Stay somewhere for a while, learn where you are. Don’t just leave in six months. That’s the biggest thing I can offer somebody.

 Where do you focus on recruiting jobs?

 We recruit nationally. We did set up the office here in Baltimore because we live here. So we try to focus here in Maryland, but we spend as much time for Philadelphia, Florida, Virginia. Wherever the people and the jobs are taking us.

 What kinds of jobs do you recruit? 

All managerial, salaried jobs. Assistant manager, district managers. That’s the niche we have. We have 600 job openings across the country and about 100 clients that we work for.
Back

What Clients Say About Patrice & Associates

  • Recruiters Find You Great Careers

    In working with Patrice & Associates, in particular with Sarah Straniero, I was extremely happy with how quickly Sarah was able to place me with my current employer. Sarah is a true professional and I would recommend using Patrice & Associates if you're looking for a career change.   Best in health, Mark Mueller Recruiters Find You Great Careers
  • Recruitment coaches help you think outside of your comfort zone.

    I was contacted by Joe about the job opportunity and at first I was against it. I was searching for something that was outside of my comfort zone and outside of the food industry. While talking with Joe he was so enthusiastic about the company that I said sure let’s give it a try. Joe was with me every single step of the way. From initial contact to me actually being hired he was there. He called/ texted me the day of my interview and encouraged me along the way. I was surprised and happy for his involvement to help me. I could always count on him for great advise and tips during the process. He shared my excitement each time I was contacted by the new company and followed my journey. He was always professional and was easily contacted when I had butterflies about me making the changes. I recommend Joe to any job seekers out there. He went above and beyond! Marqell Campbell General Manager SPJ Recruitment coaches help you think outside of your comfort zone.
  • Recruitment Coaches are Your Coach for Life!

    All I can say about Mike is he has always been supportive and a great mentor to me over the past 8 years.  First as my Director of Operations with Mimi’s Café he always challenged me to be a better manager and encouraged my growth by having me take on leading weekly kitchen manager calls for his market and trusting me to go into troubled locations and helping to turn them around.  Most recently when my time with Mimi’s was over Mike was able to help me secure the next step in my journey in less than 3 weeks.

    Sincerely,

    Bob Nawa

    Recruitment Coaches are Your Coach for Life!
  • Job Coaches Help Reach YOUR Target!

    Emily was amazing from start to finish. From reaching out in the beginning and making clear my options to scheduling the interviews and making sure that I was equipped with all the information and confidence I needed to impress the interviewer. She was in constant contact and was true to her word when she said she was here for me throughout the process. Thank you all for your help. Brian Smith Job Coaches Help Reach YOUR Target!
  • Hospitality Recruiters Make the Best Match for You in Your Next Job.

    I was extremely impressed with Sharon's attention to detail and to make me feel comfortable.  She was in my corner the whole time.  I think it is really great that she actually eats at the restaurants that I will be managing so that is encouraging because that means they have a great working relationship!  I felt that she knew exactly how to prepare me for the interview and the resume that was created was very impressive! Michael Talerico

    Hospitality Recruiters Make the Best Match for You in Your Next Job.