John Hess, franchisee, is interviewed by the Baltimore Business Journal

Baltimore restaurant chains are looking for managers, and John Hess has opened an office to help get you that job.

Hess and his partner, Michael Feinberg, help match up restaurant managers and assistant managers with job openings in the area, and also help chains find the talent to fill managerial spots. Locally, Hess says there are about 20 foodservice jobs he’s scouting for in the $30,000 to $50,000 pay range. Below, you’ll find a Q&A I recently had with Hess about the restaurant hiring trends.

Which restaurants have the most openings?
 
 Zoe’s Kitchen, in Annapolis and [Washington] D.C. We feel really good about them. It’s a small chain, but they have big ambitions to grow. I think they will in Maryland, and other large cities, like north to Chicago.
 
Right now Panera Bread and Cracker Barrel are our largest clients. Panera has a lot of openings in Maryland. Applebees and Ruby Tuesday have openings.

 What do you find the right person for the right job?

We run ads on the internet, on our website and cold call to find great managers. The Patrice & Associates reputation of over 20 years brings a lot of people to our website.

 What do you see going on in the hiring part of the restaurant industry?

I’m optimistic there will always be restaurants. And they’re seeing sales come back. In the last year or so, some places that hired four managers maybe cut back to three or two. But now many of those restaurants are going back to their full complement of managers. Managing never stopped, restaurants just pulled back the reins and made do with less people. But sales seem to be increasing. That’s a good sign for the industry and the economy.

 About how many resumes and job applications do you get a day?

On an average day, it can be anywhere from 50 to 100. Somewhere in the 20 percent range are job seekers I can actually work with.

What advantages are there to working in foodservice versus other industries?
 
The biggest thing I see is that for someone without a college degree, you can advance and make a very nice salary. If you have a high school degree and want to be in the restaurant business, you can advance to manager, assistant manager, and make up to $100,000 without a college degree.

 What advice would you give for job seekers looking to get their foot in the managerial door?

I face that every day with good quality people who don’t have the experience. I think the best thing to do is start working somewhere. Get a job as a server, waiter, kitchen, and try to move up. Tell them you’re interested in doing more, by helping with marketing or promotions or ordering. Most places will let you do that. And stability. Stay somewhere for a while, learn where you are. Don’t just leave in six months. That’s the biggest thing I can offer somebody.

 Where do you focus on recruiting jobs?

 We recruit nationally. We did set up the office here in Baltimore because we live here. So we try to focus here in Maryland, but we spend as much time for Philadelphia, Florida, Virginia. Wherever the people and the jobs are taking us.

 What kinds of jobs do you recruit? 

All managerial, salaried jobs. Assistant manager, district managers. That’s the niche we have. We have 600 job openings across the country and about 100 clients that we work for.
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  • Carly was very amazing!!!

    She worked and understood my situation, potential and needs.  She knew what I was looking for, what my options were, and she never offered fake leads or over or under-qualified positions.  Carly is a great asset to your company.  She is very polite, welcoming  and a professional individual.

    I once again thank her for her efforts and time to land me an opportunity which suits my skills and needs.   Thank you. Harshesh patel. Carly was very amazing!!!
  • I am grateful for Milton's help...

    I would like to give thanks to Milton Sallee, he definitely took the time make sure that I was ready for my interview. By just coaching me form start to end, and I believe the extra training he gave me was definitely the most helpful. He represents his client well.  I am grateful for everything that he has done and I can't wait till I start with with me new career. Thanks for your help, Anthony V. Branch II I am grateful for Milton's help...
  • Stacie is one of the best recruiters that I have ever worked with!

    She is very professional, resourceful, thorough, prompt, efficient, and engaged. She is full of so much passion and drive. She had my best interest at heart throughout our three month process (we were only engaged with one concept the entire time). I began the process with a wealth of knowledge and experience, but Stacie was still able to add tons of value to my profile and preparation throughout the entire process. Stacie keeps in contact with me on a regular basis, even during my training. She played an essential role in me joining a great organization. Stacie is a great asset, and I am grateful that our paths crossed. I give her a five star rating!   Sincerely, Joshua Towbridge Stacie is one of the best recruiters that I have ever worked with!
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    He was there step by step. I never felt that I was alone in this process . I received constant feedback and updates. And within a few short weeks I had offers .  Patrice and Associates were instrumental in my job transition. Thank you, Rodney Powell Jonathan Litt was amazing!
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    Caleb reached out to me and was very professional throughout the entire process. He presented a great opportunity and offered guidance and support as needed to ensure a positive outcome. I would recommend him to a friend or colleague.   Thank you, Chris Feltz Caleb was a absolutely a pleasure to work with!