John Hess, franchisee, is interviewed by the Baltimore Business Journal

Baltimore restaurant chains are looking for managers, and John Hess has opened an office to help get you that job.

Hess and his partner, Michael Feinberg, help match up restaurant managers and assistant managers with job openings in the area, and also help chains find the talent to fill managerial spots. Locally, Hess says there are about 20 foodservice jobs he’s scouting for in the $30,000 to $50,000 pay range. Below, you’ll find a Q&A I recently had with Hess about the restaurant hiring trends.

Which restaurants have the most openings?
 
 Zoe’s Kitchen, in Annapolis and [Washington] D.C. We feel really good about them. It’s a small chain, but they have big ambitions to grow. I think they will in Maryland, and other large cities, like north to Chicago.
 
Right now Panera Bread and Cracker Barrel are our largest clients. Panera has a lot of openings in Maryland. Applebees and Ruby Tuesday have openings.

 What do you find the right person for the right job?

We run ads on the internet, on our website and cold call to find great managers. The Patrice & Associates reputation of over 20 years brings a lot of people to our website.

 What do you see going on in the hiring part of the restaurant industry?

I’m optimistic there will always be restaurants. And they’re seeing sales come back. In the last year or so, some places that hired four managers maybe cut back to three or two. But now many of those restaurants are going back to their full complement of managers. Managing never stopped, restaurants just pulled back the reins and made do with less people. But sales seem to be increasing. That’s a good sign for the industry and the economy.

 About how many resumes and job applications do you get a day?

On an average day, it can be anywhere from 50 to 100. Somewhere in the 20 percent range are job seekers I can actually work with.

What advantages are there to working in foodservice versus other industries?
 
The biggest thing I see is that for someone without a college degree, you can advance and make a very nice salary. If you have a high school degree and want to be in the restaurant business, you can advance to manager, assistant manager, and make up to $100,000 without a college degree.

 What advice would you give for job seekers looking to get their foot in the managerial door?

I face that every day with good quality people who don’t have the experience. I think the best thing to do is start working somewhere. Get a job as a server, waiter, kitchen, and try to move up. Tell them you’re interested in doing more, by helping with marketing or promotions or ordering. Most places will let you do that. And stability. Stay somewhere for a while, learn where you are. Don’t just leave in six months. That’s the biggest thing I can offer somebody.

 Where do you focus on recruiting jobs?

 We recruit nationally. We did set up the office here in Baltimore because we live here. So we try to focus here in Maryland, but we spend as much time for Philadelphia, Florida, Virginia. Wherever the people and the jobs are taking us.

 What kinds of jobs do you recruit? 

All managerial, salaried jobs. Assistant manager, district managers. That’s the niche we have. We have 600 job openings across the country and about 100 clients that we work for.
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  • Darryl Jackson has been amazing during this whole process!

    He has kept in contact with me from the very beginning! He gave the company I interviewed for a good vision of myself and they are talking highly of me! Without Darryl, I would still be jobless! He has called me on several occasions to check in and show me that he is reaching out to the next people he needs to reach out to! I could not have asked for a better supporter to help me in my job search! His business is going to excel if he continues to work this hard with his clients like he did with me and I honestly cannot thank him enough!
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    I had the pleasure of working with Matt Lopez.  We have been on this journey with a few companies. I always felt well represented and excited about the opportunities I was presented. His timely follow up is one of the many attributes that stood out the most.  It is hard to find professionalism at this level.  He gave consistent feedback, and pep talks before my interviews.  It's quite a process when dealing with second and third interviews, and Matt constantly provided great energy and enthusiasm.  He also made sure I was always prepared in having all the ammunition I needed.  Whether footnotes, information about the brand, or providing key examples to respond during the interviews.  With this pandemic, it's been difficult.  Many companies are hesitant with the direction they are moving.  Even with my vast experience, Matt is my most valuable asset.  I have several Colleagues and I would highly recommend his service without a doubt.

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    We found 2 employees using Sally Kennedy's services.  I wanted to let you know, she is amazing to work with!  We have used other services and she was able to find, by far, the best candidates for the positions.  I look forward to working with her and your company in the future!

     

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    Kelley Smith

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    She was very professional and upbeat! My background was a perfect match for their opening and their remote position, in my field of expertise, is exactly what I was looking for! I could not be happier!
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