John Hess, franchisee, is interviewed by the Baltimore Business Journal

Baltimore restaurant chains are looking for managers, and John Hess has opened an office to help get you that job.

Hess and his partner, Michael Feinberg, help match up restaurant managers and assistant managers with job openings in the area, and also help chains find the talent to fill managerial spots. Locally, Hess says there are about 20 foodservice jobs he’s scouting for in the $30,000 to $50,000 pay range. Below, you’ll find a Q&A I recently had with Hess about the restaurant hiring trends.

Which restaurants have the most openings?
 
 Zoe’s Kitchen, in Annapolis and [Washington] D.C. We feel really good about them. It’s a small chain, but they have big ambitions to grow. I think they will in Maryland, and other large cities, like north to Chicago.
 
Right now Panera Bread and Cracker Barrel are our largest clients. Panera has a lot of openings in Maryland. Applebees and Ruby Tuesday have openings.

 What do you find the right person for the right job?

We run ads on the internet, on our website and cold call to find great managers. The Patrice & Associates reputation of over 20 years brings a lot of people to our website.

 What do you see going on in the hiring part of the restaurant industry?

I’m optimistic there will always be restaurants. And they’re seeing sales come back. In the last year or so, some places that hired four managers maybe cut back to three or two. But now many of those restaurants are going back to their full complement of managers. Managing never stopped, restaurants just pulled back the reins and made do with less people. But sales seem to be increasing. That’s a good sign for the industry and the economy.

 About how many resumes and job applications do you get a day?

On an average day, it can be anywhere from 50 to 100. Somewhere in the 20 percent range are job seekers I can actually work with.

What advantages are there to working in foodservice versus other industries?
 
The biggest thing I see is that for someone without a college degree, you can advance and make a very nice salary. If you have a high school degree and want to be in the restaurant business, you can advance to manager, assistant manager, and make up to $100,000 without a college degree.

 What advice would you give for job seekers looking to get their foot in the managerial door?

I face that every day with good quality people who don’t have the experience. I think the best thing to do is start working somewhere. Get a job as a server, waiter, kitchen, and try to move up. Tell them you’re interested in doing more, by helping with marketing or promotions or ordering. Most places will let you do that. And stability. Stay somewhere for a while, learn where you are. Don’t just leave in six months. That’s the biggest thing I can offer somebody.

 Where do you focus on recruiting jobs?

 We recruit nationally. We did set up the office here in Baltimore because we live here. So we try to focus here in Maryland, but we spend as much time for Philadelphia, Florida, Virginia. Wherever the people and the jobs are taking us.

 What kinds of jobs do you recruit? 

All managerial, salaried jobs. Assistant manager, district managers. That’s the niche we have. We have 600 job openings across the country and about 100 clients that we work for.
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What Clients Say About Patrice & Associates

  • Dear seekers, I would like to tell you about the amazing experience I had working with Scott Jacobson of Patrice and Associates.  In my twenty plus years working as an executive chef I have worked with many career advancement and placement specialists, but none who took the time and directed care that Scott provided me.  His primary goal was to understand exactly what I was looking for and to tirelessly work towards that end.   He focused on my objectives and opened many doors for me.  He gave me invaluable insights into the positions I was considering and guided me as a friend and confidant would.  He understood my strengths and presented me in my most favorable light.  Through his research and diligence he assembled the most pertinent references for me, highlighted my experiences and career achievements.   He found me the exact job that I was looking for.  He was instrumental in negotiating my contract and made sure I was satisfied with every aspect of that contract.  His work did not end there.  Scott has contacted me at various stages of my employment just to check in, and most importantly, to see how I was doing.   Thank you kindly Scott for going above and beyond your duties.  It was a pleasure getting to know you.  Any of you fortunate enough to work with Scott will quickly find all of this to be evident. Sincerely, Chef Jonathan Pflueger  Scott found me the exact job that I was looking for.
  • Just wanted to express my appreciation for FaLisa and your company for helping me find a great opportunity with Panera Bread. FaLisa was great with making sure we found the perfect fit and not just the perfect salary ! Keep up the great work FaLisa, thanks a lot to you and Patrice & Associates Hospitality Recruiting - you make a difference!   Thanks, Brian Salliey Patrice & Associates Hospitality Recruiting - you make a difference!
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    Sherri Balzer is an excellent job recruiter. I had been working with her for more than 3 months where I had multiple job interviews with different companies. She is always very detailed, caring, patient, and most of all very professional. I turned down multiple job offers because they were not a good fit for me and Sherri understood my reasons. Instead of losing hope in me she kept working hard looking for other companies that suited my skill set and knowledge. We found the perfect company and I got the best job offer available. I appreciate what Sherri and Patrice and Associates Hospitality Recruitment did for me and my career. Respectfully,

    Andrew Figueroa

    I appreciate what Sherri and Patrice and Associates Hospitality Recruitment did for me and my career.
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    Kim Marzett has been great! Alongside her professional demeanor, she answered all of my questions freely. She has a very welcoming personality, and helps you every step of the way! I referred a friend to her. I was impressed and appreciative! I referred a friend to Patrice & Associates Hospitality Recruitment
  • Patrice & Associates Hospitality Recruitment is by far the best recruiting agency.

    I just wanted to say thank you to Corina for setting me up with Redstone American Grill. I appreciate all the time and research you and your team have done to make sure that I was prepared for my interviews. Patrice & Associates Hospitality Recruitment is by far the best recruiting agency I’ve worked with in my 25+ years of experience. I’ll be your client for as long as I’m in this field. Alexandre Vincent Patrice & Associates Hospitality Recruitment is by far the best recruiting agency