John Hess, franchisee, is interviewed by the Baltimore Business Journal

Baltimore restaurant chains are looking for managers, and John Hess has opened an office to help get you that job.

Hess and his partner, Michael Feinberg, help match up restaurant managers and assistant managers with job openings in the area, and also help chains find the talent to fill managerial spots. Locally, Hess says there are about 20 foodservice jobs he’s scouting for in the $30,000 to $50,000 pay range. Below, you’ll find a Q&A I recently had with Hess about the restaurant hiring trends.

Which restaurants have the most openings?
 
 Zoe’s Kitchen, in Annapolis and [Washington] D.C. We feel really good about them. It’s a small chain, but they have big ambitions to grow. I think they will in Maryland, and other large cities, like north to Chicago.
 
Right now Panera Bread and Cracker Barrel are our largest clients. Panera has a lot of openings in Maryland. Applebees and Ruby Tuesday have openings.

 What do you find the right person for the right job?

We run ads on the internet, on our website and cold call to find great managers. The Patrice & Associates reputation of over 20 years brings a lot of people to our website.

 What do you see going on in the hiring part of the restaurant industry?

I’m optimistic there will always be restaurants. And they’re seeing sales come back. In the last year or so, some places that hired four managers maybe cut back to three or two. But now many of those restaurants are going back to their full complement of managers. Managing never stopped, restaurants just pulled back the reins and made do with less people. But sales seem to be increasing. That’s a good sign for the industry and the economy.

 About how many resumes and job applications do you get a day?

On an average day, it can be anywhere from 50 to 100. Somewhere in the 20 percent range are job seekers I can actually work with.

What advantages are there to working in foodservice versus other industries?
 
The biggest thing I see is that for someone without a college degree, you can advance and make a very nice salary. If you have a high school degree and want to be in the restaurant business, you can advance to manager, assistant manager, and make up to $100,000 without a college degree.

 What advice would you give for job seekers looking to get their foot in the managerial door?

I face that every day with good quality people who don’t have the experience. I think the best thing to do is start working somewhere. Get a job as a server, waiter, kitchen, and try to move up. Tell them you’re interested in doing more, by helping with marketing or promotions or ordering. Most places will let you do that. And stability. Stay somewhere for a while, learn where you are. Don’t just leave in six months. That’s the biggest thing I can offer somebody.

 Where do you focus on recruiting jobs?

 We recruit nationally. We did set up the office here in Baltimore because we live here. So we try to focus here in Maryland, but we spend as much time for Philadelphia, Florida, Virginia. Wherever the people and the jobs are taking us.

 What kinds of jobs do you recruit? 

All managerial, salaried jobs. Assistant manager, district managers. That’s the niche we have. We have 600 job openings across the country and about 100 clients that we work for.
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  • Delanie is definitely someone who can open doors to growth and future. Her commitment and passion speaks louder than words. She made sure there was constant communication and that I always was ready, well prepared and taken care of also. Not only did I enjoy working with her, but she has also created a new world of opportunities. Her work ethics, commitment, connections and knowledge takes a person to another level of betterment and understanding success. Delanie is DEFINITELY someone to keep, respect and appreciate because she makes sure to give you the same in return. She is a guardian Angel!
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  • Delanie was very professional and understanding during the whole process. She was always available when needed, also walk me through all steps to make sure I was ready for interviews and calls. Giovani Varela Delanie was very professional and understanding during the whole process. 
  • Clint reached out to me at my work one day and he was so passionate,so professional and very helpful. He helped me put together a very solid strong resume based on my experience and my likes. I’m very happy he reached out, very happy to work with him and now I will soon be part of a great company that I see my future been amazing in this industry. Thanks again Clint I will always be happy I chose this company. You made everything much better and much easier for me. Jessy Benitez Thanks again Clint
  • I received a call from Clint, after he introduced himself he told me about a job he thought I would be perfect for. A franchise of the company I had previously worked for. What he was about to find out was I interviewed with them and tanked it. Yes, I tanked an interview with a company I spent 9 years working for. You have to understand I've only had 2 jobs in 20 years so and I was nervous and wasn’t sure what to expect, I also thought my work experience with the company would be doing some of the talking for me. Clint said he would be in touch if anything came up. I thought that was the end of it. A few days later he called and helped me rewrite my resume to get the best of what I did that I didn’t think was that important onto paper. He called with another opportunity and set up the interview. Clint didn’t just set up an interview, he called the day before and spent an hour of his time prepping me for it. We went over the list of questions he sent that he thought would be asked and questions I should ask. I was more relaxed and the interview went well. I got a call 3 days later after they finished up the rest of the interviews and was offered the job. I called Clint and told him the good news, and that he wouldn’t have to deal with me anymore. Instead I was told he would be there throughout my training and the transition into the position. It’s awesome to know that someone is there to talk to if needed.  I truly believe I got the job because of Clint. I know I did on my merits but Clint was a huge help. Who would have thought one and done. I would recommend Clint Carpenter and Patrice and Associates to anyone.   Bethanne Volz
    I would recommend Clint Carpenter and Patrice and Associates to anyone.