Multiple Vacancies for Restaurant Shift Supervisor - Restaurant Jobs in Boston, MA

Restaurant Shift Supervisor – J101

Position NameHospitality Recruitment: Restaurant Shift Supervisor
LocationBoston, MA
Salary Range$38280 - $38280
Client OverviewIn 1987, our client began making hard and soft frozen yogurt from scratch recipes, achieving the same level of flavor intensity but without the fat. The frozen yogurt "fad", has never ended for us. Frozen yogurt continues to account for 1/3 of sales. In 1999, they began roasting coffee - roasting Organic and Fair Trade beans, our espresso and brewed coffee. Staying true to their commitment to serve the customers of each neighborhood in which they do business, everything they make and serve is Kosher certified to meet the needs of many of Jewish customers and we create many ice cream flavors catering to the tastes of our ethnically diverse neighbors as well. They have 14 stores now, 6 Boston locations and 8 in neighboring towns. They've received over 400 "Best of ......." awards - too many to list. Their personal favorite Boston’s Weekly Dig Magazine’s award for creating the "Best and Pukiest Flavors of the Year" . . . the "best" was for our "El Diablo", a cinnamon chocolate flavor, heavily laced with cayenne pepper, and "pukiest" for our Bloody Virgin Mary sorbet. It was a refreshingly different accolade.

Why people LOVE working for this company!

  • Schedules are rotated to allow people to have at least 1 weekend day off
  • Growing Boston based company with opportunity for advancement, great pay and benefits.
  • FUN place to work!
  • Develop strong repeat customer relationships
  • Closed Thanksgiving and Christmas
  • Company promotes from within and moves people up at the store level and may have opportunity for multi-unit in the future

Position Overview & Responsibilities

  • Assist in building a great team, supervising hourly staff, offer hands-on train, motivate and mentor your team for success
  • Help to manage your team’s performance to ensure your store runs to company standards at all times and follows all company and legal procedures
  • Provide prompt and attentive customer service, with a friendly and energetic attitude that will keep people coming back
  • Consistently deliver excellent product, including scooping ice cream, making coffee and espresso drinks, preparing breakfast items and filling catering or bakery orders
  • Assist in paperwork as needed, assist the GM and AM in managing costs, monitoring inventory, etc
  • Keep your store clean at all times through use of daily cleaning, cleaning rotas and monthly deep cleans; ensure all members of your team follow Health and Safety standards


  • Quarterly bonuses for GM and AM
  • Health Insurance (Tufts) offered with partial company contributions (50% individual, 33% family)
  • Vacation time after 90 days- AM's immediately get 3 days and then accrue up to a total of 1 week per year, GM's immediately get 1 week and then accrue up to a total of 2 weeks per year
  • 40 hours sick time
  • 401k program after 1 year
  • Employee food card reloaded each month, can be used with family or friends ($75 value for AM, $125 value for GM)
  • 50% discount on menu prices
  • Closed Thanksgiving and Christmas
  • Schedules are rotated to allow people to have at least 1 weekend day off
  • Company promotes from within and moves people up at the store level and may have opportunity for multi-unit in the future

Position Requirements

  • Must be hands on supervisor with commitment to leading by example, assisting customers and filling orders alongside your team!
  • Must be personable, friendly and passionate with excellent customer service skills
  • Passion for promoting teamwork, open communication and receiving/providing feedback
  • Motivated to drive sales and grow the brand
  • Must have 1 year of supervisory experience
  • Must be able to meet the physical demands on the job- scooping ice cream can get tiring and dirty! You shouldn't be afraid to roll up your sleeves, literally
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What Clients Say About Patrice & Associates

  • Allison Sullivan was amazing! 

    She found my resume online and reached out to me. I had been in the market looking for the right next step in my career for several months and had been receiving calls daily from different recruiters so I didn’t expect anything magical to occur overnight. Allison called me, we chatted quickly about my work experience and she advised me she thought I’d be perfect for a client she was working with….and literally the next day I got a call for an interview with the client. The day after the interview, I was immediately offered a position consulting on insurance claim management. Allison was checking in with me each step of the way and made the transition from unemployed to working at a career I’m excited about in no time at all! I cannot thank her and Patrice & Associates enough for all their help!  

    ~ Shane Laughran

    Allison Sullivan was amazing!
  • I am very thankful for Liz Costa.

    She was kind, informative, and very encouraging during the process of applying, interviewing, and finally accepting the position once it was offered to me. I have worked with several recruiters before and Liz was the most friendly and professional at the same time. She made me feel comfortable and also made me feel confident during the interview process. After only a few weeks, I now consider Liz a friend and would certainly recommend her to anyone who is in the looking in the labor market. Thank you Liz, I appreciate you as a person and a professional.


    I am very thankful for Liz Costa
  • Jonathan Litt set me up for success!

    I am truly excited to start this new journey at this restaurant. I can honestly say I don't think I would have been able to pull this off without Jonathan Litt's help. He was more than professional but at the same time he was authentic and explained everything I needed to do to make things work. He definitely set me up for success. My confidence level wasn't what it used to be, but with his help he made me believe in myself. He encouraged me and believed in me as well. I will never forget his efforts. My appreciation for his work and dedication will always be remembered. From the bottom of my heart, thank you for allowing me to be a part of this process. I am forever grateful.

    Thank you again,

    Latifah Walker

    Jonathan Litt set me up for success!
  • Recruitment & Hiring for Sales Jobs - Patrice & AssociatesRick Weaver is a pleasure to work with!

    Very helpful and professional! Goes out of his way for people!          

    Thank you for all you do!

    Ken M.

    Rick Weaver is a pleasure to work with!
  • Rick Weaver is great!

    I love it at my new career and picture my future here. Rick was awesome in helping me choose where I need to be and how I had to get there. It took a lot of interviews and me turning jobs down because it wasn’t a fit for me. At my new career I’m in the right place!  

    Thank you,


    Rick Weaver is great!