Multiple Vacancies for Restaurant Shift Supervisor - Restaurant Jobs in Boston, MA

Restaurant Shift Supervisor – J101

Position NameHospitality Recruitment: Restaurant Shift Supervisor
LocationBoston, MA
Salary Range$38280 - $38280
Client OverviewIn 1987, our client began making hard and soft frozen yogurt from scratch recipes, achieving the same level of flavor intensity but without the fat. The frozen yogurt "fad", has never ended for us. Frozen yogurt continues to account for 1/3 of sales. In 1999, they began roasting coffee - roasting Organic and Fair Trade beans, our espresso and brewed coffee. Staying true to their commitment to serve the customers of each neighborhood in which they do business, everything they make and serve is Kosher certified to meet the needs of many of Jewish customers and we create many ice cream flavors catering to the tastes of our ethnically diverse neighbors as well. They have 14 stores now, 6 Boston locations and 8 in neighboring towns. They've received over 400 "Best of ......." awards - too many to list. Their personal favorite Boston’s Weekly Dig Magazine’s award for creating the "Best and Pukiest Flavors of the Year" . . . the "best" was for our "El Diablo", a cinnamon chocolate flavor, heavily laced with cayenne pepper, and "pukiest" for our Bloody Virgin Mary sorbet. It was a refreshingly different accolade.

Why people LOVE working for this company!

  • Schedules are rotated to allow people to have at least 1 weekend day off
  • Growing Boston based company with opportunity for advancement, great pay and benefits.
  • FUN place to work!
  • Develop strong repeat customer relationships
  • Closed Thanksgiving and Christmas
  • Company promotes from within and moves people up at the store level and may have opportunity for multi-unit in the future

Position Overview & Responsibilities

  • Assist in building a great team, supervising hourly staff, offer hands-on train, motivate and mentor your team for success
  • Help to manage your team’s performance to ensure your store runs to company standards at all times and follows all company and legal procedures
  • Provide prompt and attentive customer service, with a friendly and energetic attitude that will keep people coming back
  • Consistently deliver excellent product, including scooping ice cream, making coffee and espresso drinks, preparing breakfast items and filling catering or bakery orders
  • Assist in paperwork as needed, assist the GM and AM in managing costs, monitoring inventory, etc
  • Keep your store clean at all times through use of daily cleaning, cleaning rotas and monthly deep cleans; ensure all members of your team follow Health and Safety standards


  • Quarterly bonuses for GM and AM
  • Health Insurance (Tufts) offered with partial company contributions (50% individual, 33% family)
  • Vacation time after 90 days- AM's immediately get 3 days and then accrue up to a total of 1 week per year, GM's immediately get 1 week and then accrue up to a total of 2 weeks per year
  • 40 hours sick time
  • 401k program after 1 year
  • Employee food card reloaded each month, can be used with family or friends ($75 value for AM, $125 value for GM)
  • 50% discount on menu prices
  • Closed Thanksgiving and Christmas
  • Schedules are rotated to allow people to have at least 1 weekend day off
  • Company promotes from within and moves people up at the store level and may have opportunity for multi-unit in the future

Position Requirements

  • Must be hands on supervisor with commitment to leading by example, assisting customers and filling orders alongside your team!
  • Must be personable, friendly and passionate with excellent customer service skills
  • Passion for promoting teamwork, open communication and receiving/providing feedback
  • Motivated to drive sales and grow the brand
  • Must have 1 year of supervisory experience
  • Must be able to meet the physical demands on the job- scooping ice cream can get tiring and dirty! You shouldn't be afraid to roll up your sleeves, literally
How to work with a recruitment specialist EOE - Equal Opportunity Employer   Do Job Boards Work?

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What Clients Say About Patrice & Associates

  • Darryl Jackson makes you his priority! 

    I would say that Darryl Jackson was very professional and helped me in all aspects of my job search.  Darryl took my resume and made it more attractive and appealing, he was also very attentive to my needs and what my expectations were.  What I feel was a key part of the success in our relationship was the constant communication on his part.  Darryl makes it his business to know his client and always speaks to you in a positive manner.  He tries to make you see the good aspects of each individual employer.  In the future if I would need to seek other employment I truly believe I would look for his availability.    


    Luis C

    Darryl Jackson makes you his priority!
  • Thank you all for everything Bruce Leininger!

    Bruce Leininger is an exceptional and irreplaceable asset to Practice & Associates.  Bruce took the time and really get to know me, my passions and personality.  He understood my wants when it came to my career move .  He took the time to talk to me and build a relationship with me.  Bruce had a lot of patience and was always in communication with me in regards to different opportunities.  I respected and appreciated his advice and input.  I will always be grateful to Bruce, as he listened with all his heart.  I will always remember what Bruce has done for my family and I and I will make sure that everyone I know who wants a career change only talks to Bruce!                  


    Sami Simaan

    Thank you all for everything Bruce Leininger!
  • The professionalism and care from Francisco Chevez was simply fantastic! 

    He was so informative, prepped to give me the best help whether it was by phone or video call, it gave me the confidence and readiness to succeed in my interview and land the job I was looking for.  He was in constant communication with me and the employer for the entire process, it truly felt like he cared for my needs the entire time and made sure they were met as well.  I am beyond happy with Francisco Chevez and Patrice & Associates, they will be with you 100% during the process and even after to make sure everything is going well. Phenomenal job and thank you so much!      



    The professionalism and care from Francisco Chevez was simply fantastic!
  • Chris Bovio has been helpful through and through. 

    He was polite, professional, and fast acting.  He listened to what I was looking for and was impactful in his decision making.  His communication was open and offered a hand at anytime.  He made the job seeking hunt 10x easier and made it a seamless process.  I would recommend Chris and his services to anyone!    

    Jessica Pritz

    Chris Bovio has been helpful through and through. 
  • I am so grateful for Sarah Straniero and her tenacity!

    I appreciate your help Sarah. You have been professional and helped me throughout this process. Thank you for helping me with the GM opportunity.        

    Andre F

    I am so grateful for Sarah Straniero and her tenacity!