Vacancy for Restaurant Service Manager - Restaurant Jobs in Novi, MI

Restaurant Service Manager – B129

Position NameHospitality Recruitment: Restaurant Service Manager
LocationNovi, MI
Salary Range$45000 - $55000
Client Overview

Our Client is an award-winning steakhouse specializing in Certified Angus Beef ® steaks served and cooked to perfection by the customer on a 755-degree volcanic sizzling rock. The concept ensures that every bite is just as hot and juicy as the first, and is always cooked just the way you like it!  This method of cooking is the newest phenomenon in the culinary world. It creates a memorable dining experience, making it the ideal restaurant for special occasions, as well as for everyday dining with friends and family.

Why people LOVE working for this company!

  • New concept for franchisee - positioned for rapid growth!
  • Franchisee operates in multiple states.  Theses include Michigan, Louisiana, and Massachusetts.  Grow with us!
  • Enjoy a schedule with NO early mornings!
  • Local training to ease the transition.

Position Overview & Responsibilities

The Assistant Manager is to anticipate the needs of both the Staff and Guest. You are to be highly focused on the strategy and execution of the very highest level of Memorable Service execution. You will be depended upon to communicate the needs of the staff and physical plant in order to continue to achieve these expectations. You are to monitor this through a constant presence on the floor always assessing Timing and Table Maintenance.
  • Service
    • Maintain all Leads, their training systems and agendas
    • Coach thru line up and workshops
    • Follow sequence of service
    • Manage on the floor by monitoring Timing and Table Maintenance
    • Evaluate the Shopper Reports for training opportunities
  • Personnel Development
    • Use the 10 Commandments of Personnel Development
      1. Screen all applicants
      2. GM or KM conduct the final interview
      3. Verify 2 References
      4. Maintain the Employees’ files
      5. Hold Orientation for every Employee
      6. Use Certified Trainers
      7. Use Communication Log during training
      8. Administer a Final Test of duties
      9. Hold 2 Week and Annual Evaluations
      10. Promote the Employees
  • Sales
    • Maintain staffs focus thru education and coaching
    • Build Sales thru consistent service and guest relations
    • Build Sales by maximizing reservations within 30 minutes of quoted time
    • Use Sales Graphs and Business Plan to navigate thru the fiscal year
  • Product Quality
    • Keep food running at a very high priority and participation level
    • Ensure that every thing the guest uses or is exposed to be of the highest quality
    • Perform daily line checks and tastings
    • Ensure that there are no 86 items
    • Ensure Guest Satisfaction thru Table Visits
  •  Systems
    • Manage employee scheduling using projections, productivity and percentage goals.
    • Maintain the Side work system
    • Use the Pre Shifts to set the shift focus
    • Use the Daily Financial to monitor sales/cost ratios
    • Use the QSC Template to manage the Health of the Physical Plant and Equipment
  • Cost Management
    • Manage costs according to Business Plan
    • Manage inventory for beverage
    • Manage inventory for small wares


  • Medical
  • Dental
  • Vision
  • Vacation (1 week after 6 months, 2 after 1 year, 3 after five years
  • 401K plan under development

Position Requirements

  • 3 years  Dining Experience.
  • Satisfies all qualifications for Trainer in each Department under supervision.
  • Excellent leadership, communication, service & productivity skills
  • Able to perform service for food and beverage.
  • Able to arrange tables and chairs in the Dining Room and Bar.
  • Able to stock and store supplies in the restaurant.
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What Clients Say About Patrice & Associates

  • Allison Sullivan was amazing! 

    She found my resume online and reached out to me. I had been in the market looking for the right next step in my career for several months and had been receiving calls daily from different recruiters so I didn’t expect anything magical to occur overnight. Allison called me, we chatted quickly about my work experience and she advised me she thought I’d be perfect for a client she was working with….and literally the next day I got a call for an interview with the client. The day after the interview, I was immediately offered a position consulting on insurance claim management. Allison was checking in with me each step of the way and made the transition from unemployed to working at a career I’m excited about in no time at all! I cannot thank her and Patrice & Associates enough for all their help!  

    ~ Shane Laughran

    Allison Sullivan was amazing!
  • I am very thankful for Liz Costa.

    She was kind, informative, and very encouraging during the process of applying, interviewing, and finally accepting the position once it was offered to me. I have worked with several recruiters before and Liz was the most friendly and professional at the same time. She made me feel comfortable and also made me feel confident during the interview process. After only a few weeks, I now consider Liz a friend and would certainly recommend her to anyone who is in the looking in the labor market. Thank you Liz, I appreciate you as a person and a professional.


    I am very thankful for Liz Costa
  • Jonathan Litt set me up for success!

    I am truly excited to start this new journey at this restaurant. I can honestly say I don't think I would have been able to pull this off without Jonathan Litt's help. He was more than professional but at the same time he was authentic and explained everything I needed to do to make things work. He definitely set me up for success. My confidence level wasn't what it used to be, but with his help he made me believe in myself. He encouraged me and believed in me as well. I will never forget his efforts. My appreciation for his work and dedication will always be remembered. From the bottom of my heart, thank you for allowing me to be a part of this process. I am forever grateful.

    Thank you again,

    Latifah Walker

    Jonathan Litt set me up for success!
  • Recruitment & Hiring for Sales Jobs - Patrice & AssociatesRick Weaver is a pleasure to work with!

    Very helpful and professional! Goes out of his way for people!          

    Thank you for all you do!

    Ken M.

    Rick Weaver is a pleasure to work with!
  • Rick Weaver is great!

    I love it at my new career and picture my future here. Rick was awesome in helping me choose where I need to be and how I had to get there. It took a lot of interviews and me turning jobs down because it wasn’t a fit for me. At my new career I’m in the right place!  

    Thank you,


    Rick Weaver is great!