Vacancy for Restaurant Operating Systems Manager - Restaurant Jobs in Corte Madera, CA

Restaurant Operating Systems Manager – P116

Position NameHospitality Recruitment: Restaurant Operating Systems Manager
LocationCorte Madera, CA
Salary Range$70000 - $95000
Client OverviewOur client is a modern, comfortable, West coast Fish House that combines fine-dining culinary experience with a casual California lifestyle. Dedicated to delivering high quality seafood with a unique perspective, the menu explores preparation styles and ingredients found throughout the Pacific.  We also offer a variety of lunch and dinner “Chalkboard” specials and a rotation of promotions highlighting a specific region in the Pacific, or local, seasonal offerings. Casual, full-service restaurant group with 8 units, all located in the San Francisco Bay Are

Why people LOVE working for this company!

  • Growing unique concept
  • Upscale casual dining
  • Unique specials daily

Position Overview & Responsibilities

  • Provide 1st line application support for key operational applications (Toast, Harri, CheckMate, Otter) and other platforms as required
  • Act as key point of contact, liaison and management of 3rd party software support and external suppliers
  • Assist in diagnosis and resolution of network issues
  • Perform and document system configuration changes as required
  • Travel to and from corporate and restaurant locations providing hands-on operating systems support when required
  • Work closely with software vendors to ensure installation, training, and technical support services are being delivered in a timely and effective manner.
  • Create and maintain a comprehensive operating systems checklist for new restaurant openings
  • Leads POS and store-level technology implementation (network, phone, satellite TV, host station etc.) for current and new restaurant openings
  • Onsite troubleshooting and training
  • Develop and update training content on WAVE for all key operational systems
  • Create a self-service ‘Troubleshooting’ and ‘How To’ guide for common systems issues
  • Perform in-person training on key platforms to Operations teams
  • Work with Managed Service Provider (MSP) to ensure efficient management of asset inventory and product lifecycle (order, repair, upgrade, replace)
  • Monitor MSP cloud platform - Turbine
  • Google account maintenance
  • Maintain and monitor adherence to cyber security processes
  • Manage one-off projects by coordinating with internal and external stakeholders and keeping track of project status, tasks, milestones, completion estimates, and resource allocation
  • Develop and maintain disaster recovery, back-up and security procedures
  • Recommend new processes, or changes in processes, to achieve business goals, following best practices and standards, and to maximize use of software.


  • Medical, dental and vision insurance are provided.
  • Medical insurance includes standard coverage through UnitedHealth Care. For the HSA 2600 Value Plan, Pacific Catch pays 100% of the total premium per month for employee only coverage.
  •  You become eligible on the first day of the month following 30 days of employment for all insurances.
  • Long Term Disability and commuter benefits are optional/voluntary.
  • You may elect to cover immediate family members as part of the group plan at your own cost.

Position Requirements

  • 4 years administering, supporting, and maintaining POS systems for multi-unit restaurants
  • Bachelor’s Degree in Information Systems or an equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
  • Demonstrated strength in technical competencies with strength in technology, computers, programming, and project leadership
  • Ability to research, interpret and communicate operating system functions/capabilities
  • Physical demands may entail lifting objects up to 30 pounds
  • Ability to stand, walk, and sit for extended periods of time, while accomplishing tasks/goals
  • Must have reliable and appropriate transportation
Have a Hospitality Recruitment Specialist work for you for FREE Equal Opportunity Employer

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What Clients Say About Patrice & Associates

  • Michael Kunkle helped me out so much!

    I will forever be grateful for him! He sent my resume out and had interviews set up for me the very next morning. I am so excited for this career move and I owe it to him!     -Hailey Morton Michael Kunkle helped me out so much!
  • It was a pleasure working with Eric Coultoff

    Eric Coultoff was extremely helpful to me in obtaining my new career. We worked together on my resume. He prepared me for the interviews. He was timely in his communication, always gave me updates.

    Thank you,
    Mark Denham
    It was a pleasure working with Eric Coultoff
  • Helen Nourai THANK YOU SO VERY MUCH!!

    After being COVID laid off in 2020; I spent the next year floundering, and looking for work. I had my resume up on all the different sites, and applied to anything that was even close to a good fit. No luck, and very few calls or email responses. Until one day out of nowhere Helen contacted me. Helen was extremely personable, positive, and prepared. After speaking for some time, completing the initial introductions, and basic information. Helen already had a position in mind for me. I sent her all of my relevant documents, and she worked her magic. Just a couple days later she emailed back my beautifully reworked resume, and double checked that I was ready for her to submit to potential employers. Then things went very fast! The next day on a Tuesday I had 2 phone interviews. Then Thursday another interview with the Director. Helen kept in touch every step of the way; calling even when I had forgotten to keep her posted. Then the General Manager contacted me on a Saturday followed by the VP!! Less than a week after Helen had submitted me I had completed the interview process, and was waiting on an offer pending reference & background checks. Helen, again was in amazing communication with me. Discussing my needs from the offer to ensure that when the offer was made; it included everything I wanted. It worked out exactly like that too! In the midst of the whirlwind offer that was exactly what I wanted (something I've never experienced before), and all the different company leaders reaching out to me. Helen was right there with me too. Checking in, sharing in my excitement, and giving me all her congratulations. Again, I had never experienced a hiring process with this much of a personal touch before ever! Definitely never one that was this smooth, and fast. If the Company went a day not talking to me, Helen was on it and reaching out to push the process forward.
    13 months of the unconscionable COVID under employment; with all the stress, worry, and insecurity, doing anything and everything to scrape together as many dollars as possible, to finally land a dream position that is a perfect fit, in my ideal location, industry, and salary. It is all still so unbelievable, and I know Helen was more than a major player. She was the key! The difference maker! I cannot express my level of gratitude for her help, and perseverance. Helen is the most gifted recruiter I have ever interacted with, and should I ever be looking for work, Helen will absolutely be my first call.
    Much Gratitude,
    Ben Whetstone
    Helen Nourai THANK YOU SO VERY MUCH!!
  • Jonathan Litt is a wonderful person and great recruiter!

    Thank you for all the assistance you provided me during my job search. I appreciate the information and advice that Johnathan Litt had given, as well as the connections you have shared with me. Your expertise and help have been invaluable during this.  I’ll never forget your help and your friendship, you are one and only one, thanks again.
    Shahriar Lou Mehrdad
    Jonathan Litt is a wonderful person and great recruiter!
  • I’m still in awe of Gary Kinsinger's abilities!

    It has been such an honor to work with Patrice & Associates, but more specifically with Gary Kinsinger. I’ve worked with recruiters in the past, however none as detail oriented and diligent as Mr. Kinsinger. From the moment he initially reached out to me, all the way to my first day in my new position, Gary was and is still very present in making sure my comfort and needs are met. I truly can’t put into words how beyond grateful I am to have worked with Gary. And with no doubt in my mind would recommend his services to anyone in the market. Gary matched me with the role of my dreams in just one and a half weeks. Thank you so much, Gary Kinsinger!
    Angela L DeFalco
    I’m still in awe of Gary Kinsinger's abilities!