Multiple Vacancies for Restaurant Front of House Manager - Restaurant Jobs in Wilmington, DE

Restaurant Front of House Manager – S131

Position NameHospitality Recruitment: Restaurant Front of House Manager
LocationWilmington, DE
Salary Range$60000 - $70000
Client OverviewIf you're looking for hand-cut steaks, fresh seafood, signature cocktails and the chance to untie and unwind to the sounds of jazz music and a friendly, familiar atmosphere, this is the place for you. Forget your cares and rekindle romance in any of our 13 locations across the country, each with its own local flavor.

Why people LOVE working for this company!

  • Top of the line quality food ingredients
  • From scratch open kitchen - kitchen is brought forward as guests can see it
  • Great teamwork - Fun Team environment
  • Ambiance - Family like atmosphere
  • 55 average work week - rotating shifts
  • Performance Driven Management Incentives
  • Eligibility for quarterly bonus based on sales / profit % to target - ( at 90% of target still get some bonus )
  • Medical, Dental, Vision first of the month after start date.

Position Overview & Responsibilities

  • Establishes guest service and satisfaction as a priority through personal example
  • Responds to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy before leaving building
  • Assists the GM with recruiting, retaining, training and developing an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the guest
  • Helps GM executes plan based on guest surveys to improve guests' restaurant experience and increase loyalty
  • Assists the GM in achieving targeted budgets, goals and objectives
  • Assists the GM in community involvement programs and marketing runs
  • Assist the GM to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
  • Assists GM in controlling other direct operating expenses such as utilities, smallwares, etc., to minimize expense without adversely affecting operations
  • Manages others work safely by being alert and taking action regarding safety hazards
  • Ensures that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.
  • Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
  • Positively coaches team members to achieve the highest quality of service in all areas of the restaurant.
  • Supports and works well with all members of the management team.
  • Communicates with team members, managers and staff using open communication.
  • Demonstrates a positive attitude with staff.
  • Demonstrates skill and care when selecting, orienting, training, coaching, and appraising staff.
  • Works with managers, team members and HR on disciplinary matters and issues.
  • Cross trains and develops staff to provide opportunities for growth and advancement.
  • Successfully resolves guest problems to ensure the guest's happiness.
  • Takes responsibility for growth and development by setting goals and seeking out knowledge.
  • Maintains good energy and positive image to guests and staff during the shift.
  • Conducts daily line checks for food quality freshness and standards at the beginning of each shift.
  • Manages expo to ensure food quality, recipe adherence and proper plate presentation.
  • Corrects any food or beverage problems before they reach the guest.
  • Demonstrates thorough recipe knowledge and awareness of food and beverage quality.
  • Uses opening and closing checklists at each shift.
  • Follows shift plan and conducts pre-shift meetings with staff.
  • Makes adjustments to staffing levels as needed to achieve labor goals.
  • Achieves and maintains a clean and sanitary environment throughout the restaurant.
  • Demonstrates and promotes safety awareness.
  • Helps the restaurant achieve financial goals for the assigned area without compromising food or beverage quality and service.
  • Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, local applicable employment laws and employee file maintenance.

Benefits

  • Health, Medical & Vision, Dental - First of the month following the start date.
  • 401K - Is currently not a Company match
  • Vacation - 2 weeks after the first year - 3 weeks after 5 years.
  • Flex Spending accounts
  • AWARDS AND SPECIAL RECOGNITION
  • Quarterly Bonus eligibility

Position Requirements

  • 2-5 years of Casual Dining, Upscale Casual Dining or Fine Dining Experience
  • Minimum $2.5 Million Annual Sales Revenue
  • Previous experience managing a steakhouse is a plus
  • Level 1 Wine Certification a plus
  • Strong leader with a positive attitude, enthusiasm and a passion for hospitality
  • Excellent communication skills and a strong attention to detail
  • Outstanding leadership skills with the ability to effectively communicate, train and develop your team
  • Bachelor degree preferred.
  • Culinary school or previous culinary management experience a plus.
  • Must be able to work in a fast-paced, multi-tasking, hands-on environment.
  • Ability to establish and maintain positive and professional working relationships with all Managers, Hourly Team Members, and Guests.
  • Exceptional leadership and motivational skills required – must be able to attract, train and retain the very best Team Members in the industry.
  • Exceptionally strong Guest focus mentality, with the ability to provide an exceptional dining experience for each Guest.
  • Ability to exercise integrity in all areas of the restaurant operation.
  • Ability to perform basic math and understand finances and cost management.
  • Must be dependable, reliable, and self-motivated.
  • Able to work ten hour shifts, including nights, weekends, and some holidays.
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Patrice & Associates

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What Clients Say About Patrice & Associates

  • Allison Sullivan was amazing! 

    She found my resume online and reached out to me. I had been in the market looking for the right next step in my career for several months and had been receiving calls daily from different recruiters so I didn’t expect anything magical to occur overnight. Allison called me, we chatted quickly about my work experience and she advised me she thought I’d be perfect for a client she was working with….and literally the next day I got a call for an interview with the client. The day after the interview, I was immediately offered a position consulting on insurance claim management. Allison was checking in with me each step of the way and made the transition from unemployed to working at a career I’m excited about in no time at all! I cannot thank her and Patrice & Associates enough for all their help!  

    ~ Shane Laughran

    Allison Sullivan was amazing!
  • I am very thankful for Liz Costa.

    She was kind, informative, and very encouraging during the process of applying, interviewing, and finally accepting the position once it was offered to me. I have worked with several recruiters before and Liz was the most friendly and professional at the same time. She made me feel comfortable and also made me feel confident during the interview process. After only a few weeks, I now consider Liz a friend and would certainly recommend her to anyone who is in the looking in the labor market. Thank you Liz, I appreciate you as a person and a professional.

    ~Brent

    I am very thankful for Liz Costa
  • Jonathan Litt set me up for success!

    I am truly excited to start this new journey at this restaurant. I can honestly say I don't think I would have been able to pull this off without Jonathan Litt's help. He was more than professional but at the same time he was authentic and explained everything I needed to do to make things work. He definitely set me up for success. My confidence level wasn't what it used to be, but with his help he made me believe in myself. He encouraged me and believed in me as well. I will never forget his efforts. My appreciation for his work and dedication will always be remembered. From the bottom of my heart, thank you for allowing me to be a part of this process. I am forever grateful.

    Thank you again,

    Latifah Walker

    Jonathan Litt set me up for success!
  • Recruitment & Hiring for Sales Jobs - Patrice & AssociatesRick Weaver is a pleasure to work with!

    Very helpful and professional! Goes out of his way for people!          

    Thank you for all you do!

    Ken M.

    Rick Weaver is a pleasure to work with!
  • Rick Weaver is great!

    I love it at my new career and picture my future here. Rick was awesome in helping me choose where I need to be and how I had to get there. It took a lot of interviews and me turning jobs down because it wasn’t a fit for me. At my new career I’m in the right place!  

    Thank you,

    Shaunte

    Rick Weaver is great!