Vacancy for Restaurant Front of House Manager - Restaurant Jobs in Palm Desert, CA

Restaurant Front of House Manager – S131

Position NameHospitality Recruitment: Restaurant Front of House Manager
LocationPalm Desert, CA
Salary Range$60000 - $70000
Client OverviewIf you're looking for hand-cut steaks, fresh seafood, signature cocktails and the chance to untie and unwind to the sounds of jazz music and a friendly, familiar atmosphere, this is the place for you. Forget your cares and rekindle romance in any of our 13 locations across the country, each with its own local flavor.

Why people LOVE working for this company!

  • Top of the line quality food ingredients
  • From scratch open kitchen - kitchen is brought forward as guests can see it
  • Great teamwork - Fun Team environment
  • Ambiance - Family like atmosphere
  • 55 average work week - rotating shifts
  • Performance Driven Management Incentives
  • Eligibility for quarterly bonus based on sales / profit % to target - ( at 90% of target still get some bonus )
  • Medical, Dental, Vision first of the month after start date.

Position Overview & Responsibilities

  • Establishes guest service and satisfaction as a priority through personal example
  • Responds to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy before leaving building
  • Assists the GM with recruiting, retaining, training and developing an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the guest
  • Helps GM executes plan based on guest surveys to improve guests' restaurant experience and increase loyalty
  • Assists the GM in achieving targeted budgets, goals and objectives
  • Assists the GM in community involvement programs and marketing runs
  • Assist the GM to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
  • Assists GM in controlling other direct operating expenses such as utilities, smallwares, etc., to minimize expense without adversely affecting operations
  • Manages others work safely by being alert and taking action regarding safety hazards
  • Ensures that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
  • Positively coaches team members to achieve the highest quality of service in all areas of the restaurant.
  • Supports and works well with all members of the management team.
  • Communicates with team members, managers and staff using open communication.
  • Demonstrates a positive attitude with staff.
  • Demonstrates skill and care when selecting, orienting, training, coaching, and appraising staff.
  • Works with managers, team members and HR on disciplinary matters and issues.
  • Cross trains and develops staff to provide opportunities for growth and advancement.
  • Successfully resolves guest problems to ensure the guest's happiness.
  • Takes responsibility for growth and development by setting goals and seeking out knowledge.
  • Maintains good energy and positive image to guests and staff during the shift.
  • Conducts daily line checks for food quality freshness and standards at the beginning of each shift.
  • Manages expo to ensure food quality, recipe adherence and proper plate presentation.
  • Corrects any food or beverage problems before they reach the guest.
  • Demonstrates thorough recipe knowledge and awareness of food and beverage quality.
  • Uses opening and closing checklists at each shift.
  • Follows shift plan and conducts pre-shift meetings with staff.
  • Makes adjustments to staffing levels as needed to achieve labor goals.
  • Achieves and maintains a clean and sanitary environment throughout the restaurant.
  • Demonstrates and promotes safety awareness.
  • Helps the restaurant achieve financial goals for the assigned area without compromising food or beverage quality and service.
  • Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, local applicable employment laws and employee file maintenance.

Benefits

  • Health, Medical & Vision, Dental - First of the month following the start date.
  • 401K - Is currently not a Company match
  • Vacation - 2 weeks after the first year - 3 weeks after 5 years.
  • Flex Spending accounts
  • AWARDS AND SPECIAL RECOGNITION
  • Quarterly Bonus eligibility

Position Requirements

  • 2-5 years of Casual Dining, Upscale Casual Dining or Fine Dining Experience
  • Minimum $2.5 Million Annual Sales Revenue
  • Previous experience managing a steakhouse is a plus
  • Level 1 Wine Certification a plus
  • Strong leader with a positive attitude, enthusiasm and a passion for hospitality
  • Excellent communication skills and a strong attention to detail
  • Outstanding leadership skills with the ability to effectively communicate, train and develop your team
  • Bachelor degree preferred.
  • Culinary school or previous culinary management experience a plus.
  • Must be able to work in a fast-paced, multi-tasking, hands-on environment.
  • Ability to establish and maintain positive and professional working relationships with all Managers, Hourly Team Members, and Guests.
  • Exceptional leadership and motivational skills required – must be able to attract, train and retain the very best Team Members in the industry.
  • Exceptionally strong Guest focus mentality, with the ability to provide an exceptional dining experience for each Guest.
  • Ability to exercise integrity in all areas of the restaurant operation.
  • Ability to perform basic math and understand finances and cost management.
  • Must be dependable, reliable, and self-motivated.
  • Able to work ten hour shifts, including nights, weekends, and some holidays.
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What Clients Say About Patrice & Associates

  • Jonathan Litt was an amazing coach during my job search.

    The thing that stands out to me the most is you can tell he truly cares. He helped me gain self confidence through phone calls and was constantly checking in on me during the interview process. Not only was I able to acquire a great job with the help of Jonathan, but I received incredible insight. He is a very smart guy and is able to effectively explain his thoughts in a simple manner.          

    Thank you so much!

    Jacque J.

    Jonathan Litt was an amazing coach during my job search.
  • Karen Horton is personable, knowledgeable, and was instrumental to my Career Goals.

    Communication and correspondence with her was easy and fast and her feedback always proved very useful during the recruitment process.  With other recruiters I have dealt with in the past, I've usually had the impression that I was merely part of a quota of applications. This was not so with Karen, I am convinced that she had my best interest in mind as well as those of the company she was "hunting" me for.    

    I cannot thank Karen enough for all her assistance in what I am sure will be a long lasting relationship with my new employer.

    Regards,

    Carlos

    Karen Horton is personable, knowledgeable, and was instrumental to my Career Goals.
  • Ross Horton is the definition of what a professional account manager should aspire to be!

    He finds ways to help that best suits his candidate, now that takes passion for helping people! The way that he engages with his clients is truly rare to find. If you have the chance to work with him. Do it!

    Thank you,  Ross Horton and Patrice & Associates!

    Joel Rodriguez

    Ross Horton is the definition of what a professional account manager should aspire to be!
  • Dionne Spriggens is the definition of Dedicated!

    Dionne Spriggens is doing a great job with exceptional service.  Dionne is amazing with her persistence and the positive vibes she brings.  Since I the first time I spoke with her she has been nothing but professional and dedicated.

    I strongly believe that she will be a great asset to Patrice & Associates for many more years to come!

    Best regards

    Bovon L.

    Dionne Spriggens is the definition of Dedicated!
  • Shawn Hoye needs a raise!

    Shawn Hoye went above and beyond in matching me with a position and company that was best suited for me. He is passionate about what he does, and is with you every single step of the way. I would highly recommend Shawn Hoye and Patrice & Associates.          

    Thank you!

    Melissa

    Shawn Hoye needs a raise!