Is your restaurant ‘all in’ on hospitality?

Is your restaurant ‘all in’ on hospitality?

Diners and workers are both guests, after all

Jenna Telesca, Nations Restaurant News

As a kid, I spent a lot of time eating Sunday dinners at my grandparents’ house on Long Island.

The menu was always the same: penne pasta, homemade sauce, bread with butter, salad in a wood bowl with special dressing that I sometimes helped make, and meatballs/sausage.  For dessert — coffee and hard cookies, maybe a cake. You shouldn’t be stingy on dessert, after all.

Knowing what to expect from the meal was comforting. Why change what works?

There was a heavy wooden table and benches that could accommodate a crush of people, since everyone was invited. My family was big, and they all lived nearby then. We were all welcome at dinner — encouraged, actually. Is there a better feeling in the world?

Think to your favorite meal memory. Was it about the amount you paid for the bill — or was it about the comfortable environment with warm conversations?

Hospitality can mean many things, but it does not have to mean expensive. It does not have to mean white tablecloths or a fancy wine list. Those things can be great, sure, but they aren’t hospitality.

Empathy for guests and anticipating their needs, now that’s hospitality. A stack of extra napkins with a wing order. Help reading a menu board when someone forgets their glasses. Clean tables. Consistent food. A jug of water for easy refills. These are not expensive things. These are things that make it comfortable to dine — whether it’s for a 99 cent taco or a filet mignon.

One advantage restaurants have in this job market is they know hospitality. They know how to make people comfortable.

The key to retaining good team members will be extending the tradition of restaurant hospitality to the workforce. Easier said than done, but remember that hospitality isn’t always about the expense.

It could be about making the hiring process easier. Are your web applications mobile friendly? How easy is it to get paid? It could be making benefits easier to understand and apply for. Or it could be more consistent hours. Or, it could be sitting down and asking team members what their goals are. Everyone has goals. Everyone wants help achieving them.

I don’t know what is important to your team members, but I know you do.

 

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What Clients Say About Patrice & Associates

  • Darryl Jackson makes you his priority! 

    I would say that Darryl Jackson was very professional and helped me in all aspects of my job search.  Darryl took my resume and made it more attractive and appealing, he was also very attentive to my needs and what my expectations were.  What I feel was a key part of the success in our relationship was the constant communication on his part.  Darryl makes it his business to know his client and always speaks to you in a positive manner.  He tries to make you see the good aspects of each individual employer.  In the future if I would need to seek other employment I truly believe I would look for his availability.    

    Thanks,

    Luis C

    Darryl Jackson makes you his priority!
  • Thank you all for everything Bruce Leininger!

    Bruce Leininger is an exceptional and irreplaceable asset to Practice & Associates.  Bruce took the time and really get to know me, my passions and personality.  He understood my wants when it came to my career move .  He took the time to talk to me and build a relationship with me.  Bruce had a lot of patience and was always in communication with me in regards to different opportunities.  I respected and appreciated his advice and input.  I will always be grateful to Bruce, as he listened with all his heart.  I will always remember what Bruce has done for my family and I and I will make sure that everyone I know who wants a career change only talks to Bruce!                  

    Respectfully,

    Sami Simaan

    Thank you all for everything Bruce Leininger!
  • The professionalism and care from Francisco Chevez was simply fantastic! 

    He was so informative, prepped to give me the best help whether it was by phone or video call, it gave me the confidence and readiness to succeed in my interview and land the job I was looking for.  He was in constant communication with me and the employer for the entire process, it truly felt like he cared for my needs the entire time and made sure they were met as well.  I am beyond happy with Francisco Chevez and Patrice & Associates, they will be with you 100% during the process and even after to make sure everything is going well. Phenomenal job and thank you so much!      

    Regards,

    Gerrie

    The professionalism and care from Francisco Chevez was simply fantastic!
  • Chris Bovio has been helpful through and through. 

    He was polite, professional, and fast acting.  He listened to what I was looking for and was impactful in his decision making.  His communication was open and offered a hand at anytime.  He made the job seeking hunt 10x easier and made it a seamless process.  I would recommend Chris and his services to anyone!    

    Jessica Pritz

    Chris Bovio has been helpful through and through. 
  • I am so grateful for Sarah Straniero and her tenacity!

    I appreciate your help Sarah. You have been professional and helped me throughout this process. Thank you for helping me with the GM opportunity.        

    Andre F

    I am so grateful for Sarah Straniero and her tenacity!