Is your restaurant ‘all in’ on hospitality?

Is your restaurant ‘all in’ on hospitality?

Diners and workers are both guests, after all

Jenna Telesca, Nations Restaurant News

As a kid, I spent a lot of time eating Sunday dinners at my grandparents’ house on Long Island.

The menu was always the same: penne pasta, homemade sauce, bread with butter, salad in a wood bowl with special dressing that I sometimes helped make, and meatballs/sausage.  For dessert — coffee and hard cookies, maybe a cake. You shouldn’t be stingy on dessert, after all.

Knowing what to expect from the meal was comforting. Why change what works?

There was a heavy wooden table and benches that could accommodate a crush of people, since everyone was invited. My family was big, and they all lived nearby then. We were all welcome at dinner — encouraged, actually. Is there a better feeling in the world?

Think to your favorite meal memory. Was it about the amount you paid for the bill — or was it about the comfortable environment with warm conversations?

Hospitality can mean many things, but it does not have to mean expensive. It does not have to mean white tablecloths or a fancy wine list. Those things can be great, sure, but they aren’t hospitality.

Empathy for guests and anticipating their needs, now that’s hospitality. A stack of extra napkins with a wing order. Help reading a menu board when someone forgets their glasses. Clean tables. Consistent food. A jug of water for easy refills. These are not expensive things. These are things that make it comfortable to dine — whether it’s for a 99 cent taco or a filet mignon.

One advantage restaurants have in this job market is they know hospitality. They know how to make people comfortable.

The key to retaining good team members will be extending the tradition of restaurant hospitality to the workforce. Easier said than done, but remember that hospitality isn’t always about the expense.

It could be about making the hiring process easier. Are your web applications mobile friendly? How easy is it to get paid? It could be making benefits easier to understand and apply for. Or it could be more consistent hours. Or, it could be sitting down and asking team members what their goals are. Everyone has goals. Everyone wants help achieving them.

I don’t know what is important to your team members, but I know you do.

 

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What Clients Say About Patrice & Associates

  • Karen was amazing and very helpful through the interview process with my CEO management opportunity. Karen helped and coached me to prepare myself for the interviews. With Karen's help and my experience I feel that it was a perfect fit for Me.  It's pretty awesome to come back to work in my home town and connect to the community again 2o years later.  It awesome to be close to my family and old friends. I'm happy and proud to say that I'm working for a company that values and cares for there employees. I feel like this is a great opportunity that will open doors for my future. Thank you for your time And big thank you to Karen, she is amazing! Ron G Karen was amazing and very helpful through the interview processChief Experience Officer, BC
  • I am grateful for my experience working with Cara, she was awesome! Always easy to reach via texts, emails and phone. It felt like Cara was on my side and wanted what was best for me. Wrote an amazing resume. She helped set me up with all my interviews, provided interview coaching to help me land the job. She also checked on me completely throughout my whole experience. The best part is how she kept in constant contact with me throughout the process, so I was never left wondering and was very supportive throughout the interview process. I'll definitely highly recommend her in the future! Sincerely, Andrea I am grateful for my experience working with Cara, she was awesome!
  • "I was very lucky to get recruited by Cara and the Patrice and Associates team. From start to finish Cara made me feel like I was the right person for this new step in my career. She was very easy to talk to and brought the best out of me when it came to preparing for my interview. I couldn't have asked for a better person to help with this transition and this great opportunity would never have happened without Cara. Thanks!!" - Chuck A I couldn't have asked for a better person to help with this transition
  • I must say at first I was a little skeptical on what Stephanie was doing with my resume but now after seeing the results I am so glad listened instead of reacting. I will definitely continue with this company and I've already started to recommend Stephanie and what she can and is more than willing to do for each individual.

    Eddie Zepeda I've already started to recommend Stephanie
  • During my 20+ years career in hospitality I had the opportunity to work either directly or indirectly with several recruiting firms and individuals. My most recent job search lead me to Bruce Leininger with Patrice and Associates. Bruce is one of those rare individuals who combines needs of the employer with knowledge and skills of the job seeker. He sees both perspectives, analyses where there is common ground between employer’s culture and applicant’s strengths, then delivers a candid assessment to both parties. Bruce was relentless in pursuit of job opportunities and in finding the “right fit” for my career profile. EVERYTHING that Bruce said and promised in his introduction to me was delivered, and even MORE! Most importantly I truly felt that Bruce was genuine, understanding and caring in regards to my specific needs and goals. As far as I am concerned when it comes to recruiters, there is Bruce and then there’s everyone else. Ned Mirkovic, Hospitality General Manager When it comes to recruiters, there is Bruce and then there’s everyone else.