Is your restaurant ‘all in’ on hospitality?

Is your restaurant ‘all in’ on hospitality?

Diners and workers are both guests, after all

Jenna Telesca, Nations Restaurant News

As a kid, I spent a lot of time eating Sunday dinners at my grandparents’ house on Long Island.

The menu was always the same: penne pasta, homemade sauce, bread with butter, salad in a wood bowl with special dressing that I sometimes helped make, and meatballs/sausage.  For dessert — coffee and hard cookies, maybe a cake. You shouldn’t be stingy on dessert, after all.

Knowing what to expect from the meal was comforting. Why change what works?

There was a heavy wooden table and benches that could accommodate a crush of people, since everyone was invited. My family was big, and they all lived nearby then. We were all welcome at dinner — encouraged, actually. Is there a better feeling in the world?

Think to your favorite meal memory. Was it about the amount you paid for the bill — or was it about the comfortable environment with warm conversations?

Hospitality can mean many things, but it does not have to mean expensive. It does not have to mean white tablecloths or a fancy wine list. Those things can be great, sure, but they aren’t hospitality.

Empathy for guests and anticipating their needs, now that’s hospitality. A stack of extra napkins with a wing order. Help reading a menu board when someone forgets their glasses. Clean tables. Consistent food. A jug of water for easy refills. These are not expensive things. These are things that make it comfortable to dine — whether it’s for a 99 cent taco or a filet mignon.

One advantage restaurants have in this job market is they know hospitality. They know how to make people comfortable.

The key to retaining good team members will be extending the tradition of restaurant hospitality to the workforce. Easier said than done, but remember that hospitality isn’t always about the expense.

It could be about making the hiring process easier. Are your web applications mobile friendly? How easy is it to get paid? It could be making benefits easier to understand and apply for. Or it could be more consistent hours. Or, it could be sitting down and asking team members what their goals are. Everyone has goals. Everyone wants help achieving them.

I don’t know what is important to your team members, but I know you do.

 

Back

What Clients Say About Patrice & Associates

  • Michael Kunkle helped me out so much!

    I will forever be grateful for him! He sent my resume out and had interviews set up for me the very next morning. I am so excited for this career move and I owe it to him!     -Hailey Morton Michael Kunkle helped me out so much!
  • It was a pleasure working with Eric Coultoff

    Eric Coultoff was extremely helpful to me in obtaining my new career. We worked together on my resume. He prepared me for the interviews. He was timely in his communication, always gave me updates.

    Thank you,
    Mark Denham
    It was a pleasure working with Eric Coultoff
  • Helen Nourai THANK YOU SO VERY MUCH!!

    After being COVID laid off in 2020; I spent the next year floundering, and looking for work. I had my resume up on all the different sites, and applied to anything that was even close to a good fit. No luck, and very few calls or email responses. Until one day out of nowhere Helen contacted me. Helen was extremely personable, positive, and prepared. After speaking for some time, completing the initial introductions, and basic information. Helen already had a position in mind for me. I sent her all of my relevant documents, and she worked her magic. Just a couple days later she emailed back my beautifully reworked resume, and double checked that I was ready for her to submit to potential employers. Then things went very fast! The next day on a Tuesday I had 2 phone interviews. Then Thursday another interview with the Director. Helen kept in touch every step of the way; calling even when I had forgotten to keep her posted. Then the General Manager contacted me on a Saturday followed by the VP!! Less than a week after Helen had submitted me I had completed the interview process, and was waiting on an offer pending reference & background checks. Helen, again was in amazing communication with me. Discussing my needs from the offer to ensure that when the offer was made; it included everything I wanted. It worked out exactly like that too! In the midst of the whirlwind offer that was exactly what I wanted (something I've never experienced before), and all the different company leaders reaching out to me. Helen was right there with me too. Checking in, sharing in my excitement, and giving me all her congratulations. Again, I had never experienced a hiring process with this much of a personal touch before ever! Definitely never one that was this smooth, and fast. If the Company went a day not talking to me, Helen was on it and reaching out to push the process forward.
    13 months of the unconscionable COVID under employment; with all the stress, worry, and insecurity, doing anything and everything to scrape together as many dollars as possible, to finally land a dream position that is a perfect fit, in my ideal location, industry, and salary. It is all still so unbelievable, and I know Helen was more than a major player. She was the key! The difference maker! I cannot express my level of gratitude for her help, and perseverance. Helen is the most gifted recruiter I have ever interacted with, and should I ever be looking for work, Helen will absolutely be my first call.
    Much Gratitude,
    Ben Whetstone
    Helen Nourai THANK YOU SO VERY MUCH!!
  • Jonathan Litt is a wonderful person and great recruiter!

    Thank you for all the assistance you provided me during my job search. I appreciate the information and advice that Johnathan Litt had given, as well as the connections you have shared with me. Your expertise and help have been invaluable during this.  I’ll never forget your help and your friendship, you are one and only one, thanks again.
    Sincerely,
    Shahriar Lou Mehrdad
    Jonathan Litt is a wonderful person and great recruiter!
  • I’m still in awe of Gary Kinsinger's abilities!

    It has been such an honor to work with Patrice & Associates, but more specifically with Gary Kinsinger. I’ve worked with recruiters in the past, however none as detail oriented and diligent as Mr. Kinsinger. From the moment he initially reached out to me, all the way to my first day in my new position, Gary was and is still very present in making sure my comfort and needs are met. I truly can’t put into words how beyond grateful I am to have worked with Gary. And with no doubt in my mind would recommend his services to anyone in the market. Gary matched me with the role of my dreams in just one and a half weeks. Thank you so much, Gary Kinsinger!
    Best,
    Angela L DeFalco
    I’m still in awe of Gary Kinsinger's abilities!