Is your restaurant ‘all in’ on hospitality?

Is your restaurant ‘all in’ on hospitality?

Diners and workers are both guests, after all

Jenna Telesca, Nations Restaurant News

As a kid, I spent a lot of time eating Sunday dinners at my grandparents’ house on Long Island.

The menu was always the same: penne pasta, homemade sauce, bread with butter, salad in a wood bowl with special dressing that I sometimes helped make, and meatballs/sausage.  For dessert — coffee and hard cookies, maybe a cake. You shouldn’t be stingy on dessert, after all.

Knowing what to expect from the meal was comforting. Why change what works?

There was a heavy wooden table and benches that could accommodate a crush of people, since everyone was invited. My family was big, and they all lived nearby then. We were all welcome at dinner — encouraged, actually. Is there a better feeling in the world?

Think to your favorite meal memory. Was it about the amount you paid for the bill — or was it about the comfortable environment with warm conversations?

Hospitality can mean many things, but it does not have to mean expensive. It does not have to mean white tablecloths or a fancy wine list. Those things can be great, sure, but they aren’t hospitality.

Empathy for guests and anticipating their needs, now that’s hospitality. A stack of extra napkins with a wing order. Help reading a menu board when someone forgets their glasses. Clean tables. Consistent food. A jug of water for easy refills. These are not expensive things. These are things that make it comfortable to dine — whether it’s for a 99 cent taco or a filet mignon.

One advantage restaurants have in this job market is they know hospitality. They know how to make people comfortable.

The key to retaining good team members will be extending the tradition of restaurant hospitality to the workforce. Easier said than done, but remember that hospitality isn’t always about the expense.

It could be about making the hiring process easier. Are your web applications mobile friendly? How easy is it to get paid? It could be making benefits easier to understand and apply for. Or it could be more consistent hours. Or, it could be sitting down and asking team members what their goals are. Everyone has goals. Everyone wants help achieving them.

I don’t know what is important to your team members, but I know you do.

 

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    My experience with Patrice and Associates has been the best experience ever,  while listening to my needs and making them happen has been a journey of wonderful opportunities. Thank you Daniel Avery. It’s been a blast working with you and you turned my mountain into a mole hill. -Joleen Phelps   How to work with a recruitment specialist Let a Hospitality Recruiter Find You a Job!
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    Ken Welch did an amazing job helping me find new job opportunities. He helped me build up my resume and even got me ready for potential interviews. He kept me updated constantly and before I knew it, I had many options of restaurants I could send my resume to. With his help, I got the job at my first choice and now I can’t wait to be their new manager. It was a very easy process and I thank Ken for all his help. Sincerely, Rich Fletcher   What kinds of jobs does a Hospitality Recruitment Specialist have for me? Hospitality Recruiters Can Help You with Your Resume!