Is your restaurant ‘all in’ on hospitality?

Is your restaurant ‘all in’ on hospitality?

Diners and workers are both guests, after all

Jenna Telesca, Nations Restaurant News

As a kid, I spent a lot of time eating Sunday dinners at my grandparents’ house on Long Island.

The menu was always the same: penne pasta, homemade sauce, bread with butter, salad in a wood bowl with special dressing that I sometimes helped make, and meatballs/sausage.  For dessert — coffee and hard cookies, maybe a cake. You shouldn’t be stingy on dessert, after all.

Knowing what to expect from the meal was comforting. Why change what works?

There was a heavy wooden table and benches that could accommodate a crush of people, since everyone was invited. My family was big, and they all lived nearby then. We were all welcome at dinner — encouraged, actually. Is there a better feeling in the world?

Think to your favorite meal memory. Was it about the amount you paid for the bill — or was it about the comfortable environment with warm conversations?

Hospitality can mean many things, but it does not have to mean expensive. It does not have to mean white tablecloths or a fancy wine list. Those things can be great, sure, but they aren’t hospitality.

Empathy for guests and anticipating their needs, now that’s hospitality. A stack of extra napkins with a wing order. Help reading a menu board when someone forgets their glasses. Clean tables. Consistent food. A jug of water for easy refills. These are not expensive things. These are things that make it comfortable to dine — whether it’s for a 99 cent taco or a filet mignon.

One advantage restaurants have in this job market is they know hospitality. They know how to make people comfortable.

The key to retaining good team members will be extending the tradition of restaurant hospitality to the workforce. Easier said than done, but remember that hospitality isn’t always about the expense.

It could be about making the hiring process easier. Are your web applications mobile friendly? How easy is it to get paid? It could be making benefits easier to understand and apply for. Or it could be more consistent hours. Or, it could be sitting down and asking team members what their goals are. Everyone has goals. Everyone wants help achieving them.

I don’t know what is important to your team members, but I know you do.

 

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What Clients Say About Patrice & Associates

  • Working with David at Patrice and Associates was an excellent experience!

    David is super professional and really took a lot of time to talk with me, get to know what my needs are and match me with the best possible position. I always received speedy replies to any questions I had, and he was always accessible and accommodating to me throughout the process. I highly recommend working with this group for your needs, and would happily work with them in the future should I ever look for new opportunities. Thank you, Johnny Morgan Working with David at Patrice and Associates was an excellent experience!
  • Margo was fantastic!

    Throughout the process, she was able to get and keep me prepared and ready to answer any questions or curveballs that came my way.  I was better prepared during this interview process than I have ever been before.  A normally stressful process was made less so thanks to Margo.  She was the one that initially brought the opportunity to my attention and was there every step of the way to ensure I was successful.
    Thank you,
    Adam Saia
    Margo was fantastic!
  • I would like to say thank you for this great opportunity and helping me with the next mile stone on my career path.

    At first when I received the email I was uncertain that this would work. Upon talking to Michelle I discovered that not only was she really nice, but also quite resourceful. I started the process on a Tuesday and literally one week later I was offered a job on the spot, thanks to all of her assistance. We talked and I was able to be open with her.  She was able to put me in the mindset of my now area manager to go over what to say and do, and what to leave out during the interview. We went over resumes and she showed me how to improve mine so that I stood out. Overall if I ever had to do this again I would gladly work with Michelle but I’m secure in my career path.  Thanks again to Patrice and Associates, and Michelle! Keyona Ellis
  • Duke was always available. There were several times I made unscheduled calls and texts, and he always had time for me. 

    I am grateful to have worked with Duke Witte during my search for employment. When I heard the word recruiter, I immediately put my guard up, but it quickly came down. Duke proved himself immediately as being in my corner, and that he had my best interests at heart. I explained to Duke upfront what’s important to me, my beliefs, and my interests. I was able to speak to Duke openly and comfortably. I’m a very private person, and Duke made me very comfortable by explaining his confidentiality process between prospect and recruiter. It has been awhile since I’ve had to look for work and be interviewed. I requested a mock interview with Duke, and it helped me. I don’t think the most highly of myself at times, and Duke strongly helped me build my confidence. My original resume I created read more as a detailed portfolio and Duke rearranged things in a way that would give me opportunity to speak on my skills and abilities. He explained that the resume is my golden ticket to getting the interview, and the interview is where I sell myself and share the details that I had in my original resume. I thoroughly enjoyed working with Duke during this process, and he is a strong advocate for those needing work. I will be referring him anytime I am able. Elliott Gray Duke was always available. There were several times I made unscheduled calls and texts, and he always had time for me. 
  • Jodi Furraitti at Patrice & Associates is absolutely fabulous!

      I could tell immediately that she loves what she does for her clients and really gets to know them in depth. I had been searching for my next career path for several months and then the Covid-19 debacle happened. No one was hiring. I had posted my resume on Indeed and that’s where Jodi found me. She does her homework and even answered emails, texts and calls both day and night, and even on weekends. The whole process was quick, professional and only took one interview for me to secure a General Manager role at a luxury motorcoach resort. Jodi is a great asset to Patrice & Associates, and with this being my first experience working with a recruiter, I am highly impressed. Well done! Carolyn Masten Jodi Furraitti at Patrice & Associates is absolutely fabulous!