Vacancy For Front of House (FOH) Manager - Restaurant Jobs In Harrisonburg, VA

Front of House / Scratch Kitchen Restaurant Manager – O108

Position Name(O108) Front of House Restaurant Manager
LocationHarrisonburg, VA
Salary Range$42000 - $52000
Client OverviewOur Client is a locally-owned restaurant in Harrisonburg, Virginia. They've been passionate about being a place where the community can gather for homemade eats and cold drinks for more than 15 years.  Proudly serving fresh (never frozen) meals with local ingredients. Most people in town know them for their famous Cookie Skillet, but they serve up a lot more than dessert!  They smoke BBQ in house, age and hand cut steaks, grill burgers bursting with flavor (especially the 'Burg's Original 50/50 Bacon Burger), and toss their famous chicken Thumbs & Toes in homemade sauces. Don't eat meat? You're covered with gluten-free salads and more! And if you belly up to the bar, you'll see 26 beers on tap, wines and cocktails – many of them local.

Why people LOVE working for this company!

  • Well-established locally owned and operated Casual-Dining Restaurant
  • FRESH, FROM-SCRATCH food – hand cut steaks, house-made almost everything, etc
  • Fun, FAMILY-LIKE environment – everyone likes each other and enjoys what they do !
  • Opportunity to learn and grow both personally and professionally
  • Fair, flexible work schedule that allows for work-life balance
  • Performance-based BONUS !!

Position Overview & Responsibilities

The Manager position is primarily made up of three core responsibilities
  1. People
  2. Sales
  3. Profits
People
  • Recruits, trains and develops the best Front-of-House (FOH) Team Members
  • Ensures Team Members are treated with dignity and respect
  • Sets clear performance expectations through directions and goals; actively listens to Team Members to determine and concerns and quickly responds
  • Provides clear feedback through effective praise, coaching and counseling
  • Resolves Team Member conflicts constructively and professionally
  • Acknowledges and celebrates team and individual successes
  • Works with Team Leads and Certified Trainers to ensure standards are followed
  • Consistently follows Company hiring procedures and practices
  • Ensures current training materials and programs are consistently utilized in Team Member Training
  • Follows Progressive Discipline Guidelines to ensure that all Team Members are disciplined consistently
  • Conducts timely Performance Appraisal s and fairly administers salary changes
  • Posts FOH schedules on time and fairly handles schedule requests that balance the Team Member and Company's needs
  • Analyzes current and future staffing needs for appropriate planning
  • Scrupulously follows all labor laws and manages for equal opportunity
Sales
  • Establish excellent guest service and satisfaction as a priority through personal example and follow-through
  • Always looks for opportunities to create a CHARGE (Creating Hospitality A Remarkable Guest Experience) experience for the guests
  • Personally visits with guests
  • Maintains high visibility in the dining room
  • Handles guest complaints with a sense of urgency, poise and good judgment
  • Ensures the proper steps are followed in the sequence of service
  • Adheres to Company standard of 4-table stations
  • Ensures that all food is prepared according to recipe and served at the proper temperature and presentation
  • Orders effectively to ensure the proper amount of quality product is available. Reduces unnecessary costs by not buying product that is not contracted
  • Maintains Company and Health Department standards at all times
  • Conducts quality line checks at regularly scheduled intervals
  • Organizes, trains and manages to ensure that proper food handling and cleaning procedures are utilized
  • Maintains 100% compliance with alcohol awareness
  • Adheres to all Standards of Operational Excellence on a daily basis which includes: line checks, ticket times, labor tracking, grind sheet, etc.
  • Maintains appropriate FOH staffing levels for each shift
  • Is actively involved in the community
  • Seeks out opportunities to build the business and responds accordingly
  • Supports and effectively implements company marketing plans
  • Knows company goals for same store sales growth and PACE
Profits
  • Proactively manages and monitors costs (food, labor, beverage, PACE, etc.) within budget while quality and service standards are maintained
  • Demonstrates a working understanding of labor cost control through effective scheduling and proactive management
  • Follows inventory procedures and utilizes AIC Inventory Control to consistently conduct and report an accurate inventory
  • Effectively identifies financial trends and operational problems by utilizing the P&L and other reports
  • Utilizes the back-office computer system (Aloha) efficiently and effectively
  • Controls financial assets and maintains records
  • Opening and closing administrative duties are executed consistently and accurately
  • Processes invoices in a timely manner
  • Meticulously follows cash handling policies and procedures
Other Professionalism and Style Expectations The following is expected to every Team Member and Manager
  • Projects and assignments completed thoroughly, professionally and with care in a timely manner
  • Adjusts to high pressure situations and is open to change
  • Assumes responsibility for personal growth and development
  • Conducts themselves (acts & dresses) professionally at all times while setting the standard for all Team Members
  • Understands and communicates the Company Mission Statement and Core Values
  • Expresses ideas and conveys information clearly effectively and professionally
  • Works to resolve disagreements ; is respectful of peers and co-workers

Benefits

  • Standard, BASIC benefits

Position Requirements

Special Skills and knowledge necessary for this position
  • Strong restaurant operations background
  • Strong Training background
  • Strong communication skills verbal and written
  • Strong proof-reading skills
  • Strong interpersonal skills. Able to communicate with individuals at all levels of the corporation
  • Organizational skills - Ability to be organized in a changing environment
  • Ability to maintain a calm professional demeanor during periods of uncertainty or crisis
Essential Physical Requirements Daily physical requirements and/or number of pounds that may need to be lifted on the job
  • Stands during the entire shift
  • Reaches, bends,  squats, stoops, shakes, pours, carries, pushes and lifts
  • Lifts and carries tubs, trays and cases weighing up to 100 pounds up to 20 times per shift
  • Frequent exposure to smoke, steam, high temperatures, humidity and extreme cold
EOE - Equal Opportunity Employer

Interested? Contact your Career Coach!

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Harrisonburg

gwooten@patriceandassociates.com

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What Clients Say About Patrice & Associates

  • Darryl Jackson makes you his priority! 

    I would say that Darryl Jackson was very professional and helped me in all aspects of my job search.  Darryl took my resume and made it more attractive and appealing, he was also very attentive to my needs and what my expectations were.  What I feel was a key part of the success in our relationship was the constant communication on his part.  Darryl makes it his business to know his client and always speaks to you in a positive manner.  He tries to make you see the good aspects of each individual employer.  In the future if I would need to seek other employment I truly believe I would look for his availability.    

    Thanks,

    Luis C

    Darryl Jackson makes you his priority!
  • Thank you all for everything Bruce Leininger!

    Bruce Leininger is an exceptional and irreplaceable asset to Practice & Associates.  Bruce took the time and really get to know me, my passions and personality.  He understood my wants when it came to my career move .  He took the time to talk to me and build a relationship with me.  Bruce had a lot of patience and was always in communication with me in regards to different opportunities.  I respected and appreciated his advice and input.  I will always be grateful to Bruce, as he listened with all his heart.  I will always remember what Bruce has done for my family and I and I will make sure that everyone I know who wants a career change only talks to Bruce!                  

    Respectfully,

    Sami Simaan

    Thank you all for everything Bruce Leininger!
  • The professionalism and care from Francisco Chevez was simply fantastic! 

    He was so informative, prepped to give me the best help whether it was by phone or video call, it gave me the confidence and readiness to succeed in my interview and land the job I was looking for.  He was in constant communication with me and the employer for the entire process, it truly felt like he cared for my needs the entire time and made sure they were met as well.  I am beyond happy with Francisco Chevez and Patrice & Associates, they will be with you 100% during the process and even after to make sure everything is going well. Phenomenal job and thank you so much!      

    Regards,

    Gerrie

    The professionalism and care from Francisco Chevez was simply fantastic!
  • Chris Bovio has been helpful through and through. 

    He was polite, professional, and fast acting.  He listened to what I was looking for and was impactful in his decision making.  His communication was open and offered a hand at anytime.  He made the job seeking hunt 10x easier and made it a seamless process.  I would recommend Chris and his services to anyone!    

    Jessica Pritz

    Chris Bovio has been helpful through and through. 
  • I am so grateful for Sarah Straniero and her tenacity!

    I appreciate your help Sarah. You have been professional and helped me throughout this process. Thank you for helping me with the GM opportunity.        

    Andre F

    I am so grateful for Sarah Straniero and her tenacity!