Vacancy For Front of House (FOH) Manager - Restaurant Jobs In Harrisonburg, VA

Front of House / Scratch Kitchen Restaurant Manager – O108

Position Name(O108) Front of House Restaurant Manager
LocationHarrisonburg, VA
Salary Range$42000 - $52000
Client OverviewOur Client is a locally-owned restaurant in Harrisonburg, Virginia. They've been passionate about being a place where the community can gather for homemade eats and cold drinks for more than 15 years.  Proudly serving fresh (never frozen) meals with local ingredients. Most people in town know them for their famous Cookie Skillet, but they serve up a lot more than dessert!  They smoke BBQ in house, age and hand cut steaks, grill burgers bursting with flavor (especially the 'Burg's Original 50/50 Bacon Burger), and toss their famous chicken Thumbs & Toes in homemade sauces. Don't eat meat? You're covered with gluten-free salads and more! And if you belly up to the bar, you'll see 26 beers on tap, wines and cocktails – many of them local.

Why people LOVE working for this company!

  • Well-established locally owned and operated Casual-Dining Restaurant
  • FRESH, FROM-SCRATCH food – hand cut steaks, house-made almost everything, etc
  • Fun, FAMILY-LIKE environment – everyone likes each other and enjoys what they do !
  • Opportunity to learn and grow both personally and professionally
  • Fair, flexible work schedule that allows for work-life balance
  • Performance-based BONUS !!

Position Overview & Responsibilities

The Manager position is primarily made up of three core responsibilities
  1. People
  2. Sales
  3. Profits
People
  • Recruits, trains and develops the best Front-of-House (FOH) Team Members
  • Ensures Team Members are treated with dignity and respect
  • Sets clear performance expectations through directions and goals; actively listens to Team Members to determine and concerns and quickly responds
  • Provides clear feedback through effective praise, coaching and counseling
  • Resolves Team Member conflicts constructively and professionally
  • Acknowledges and celebrates team and individual successes
  • Works with Team Leads and Certified Trainers to ensure standards are followed
  • Consistently follows Company hiring procedures and practices
  • Ensures current training materials and programs are consistently utilized in Team Member Training
  • Follows Progressive Discipline Guidelines to ensure that all Team Members are disciplined consistently
  • Conducts timely Performance Appraisal s and fairly administers salary changes
  • Posts FOH schedules on time and fairly handles schedule requests that balance the Team Member and Company's needs
  • Analyzes current and future staffing needs for appropriate planning
  • Scrupulously follows all labor laws and manages for equal opportunity
Sales
  • Establish excellent guest service and satisfaction as a priority through personal example and follow-through
  • Always looks for opportunities to create a CHARGE (Creating Hospitality A Remarkable Guest Experience) experience for the guests
  • Personally visits with guests
  • Maintains high visibility in the dining room
  • Handles guest complaints with a sense of urgency, poise and good judgment
  • Ensures the proper steps are followed in the sequence of service
  • Adheres to Company standard of 4-table stations
  • Ensures that all food is prepared according to recipe and served at the proper temperature and presentation
  • Orders effectively to ensure the proper amount of quality product is available. Reduces unnecessary costs by not buying product that is not contracted
  • Maintains Company and Health Department standards at all times
  • Conducts quality line checks at regularly scheduled intervals
  • Organizes, trains and manages to ensure that proper food handling and cleaning procedures are utilized
  • Maintains 100% compliance with alcohol awareness
  • Adheres to all Standards of Operational Excellence on a daily basis which includes: line checks, ticket times, labor tracking, grind sheet, etc.
  • Maintains appropriate FOH staffing levels for each shift
  • Is actively involved in the community
  • Seeks out opportunities to build the business and responds accordingly
  • Supports and effectively implements company marketing plans
  • Knows company goals for same store sales growth and PACE
Profits
  • Proactively manages and monitors costs (food, labor, beverage, PACE, etc.) within budget while quality and service standards are maintained
  • Demonstrates a working understanding of labor cost control through effective scheduling and proactive management
  • Follows inventory procedures and utilizes AIC Inventory Control to consistently conduct and report an accurate inventory
  • Effectively identifies financial trends and operational problems by utilizing the P&L and other reports
  • Utilizes the back-office computer system (Aloha) efficiently and effectively
  • Controls financial assets and maintains records
  • Opening and closing administrative duties are executed consistently and accurately
  • Processes invoices in a timely manner
  • Meticulously follows cash handling policies and procedures
Other Professionalism and Style Expectations The following is expected to every Team Member and Manager
  • Projects and assignments completed thoroughly, professionally and with care in a timely manner
  • Adjusts to high pressure situations and is open to change
  • Assumes responsibility for personal growth and development
  • Conducts themselves (acts & dresses) professionally at all times while setting the standard for all Team Members
  • Understands and communicates the Company Mission Statement and Core Values
  • Expresses ideas and conveys information clearly effectively and professionally
  • Works to resolve disagreements ; is respectful of peers and co-workers

Benefits

  • Standard, BASIC benefits

Position Requirements

Special Skills and knowledge necessary for this position
  • Strong restaurant operations background
  • Strong Training background
  • Strong communication skills verbal and written
  • Strong proof-reading skills
  • Strong interpersonal skills. Able to communicate with individuals at all levels of the corporation
  • Organizational skills - Ability to be organized in a changing environment
  • Ability to maintain a calm professional demeanor during periods of uncertainty or crisis
Essential Physical Requirements Daily physical requirements and/or number of pounds that may need to be lifted on the job
  • Stands during the entire shift
  • Reaches, bends,  squats, stoops, shakes, pours, carries, pushes and lifts
  • Lifts and carries tubs, trays and cases weighing up to 100 pounds up to 20 times per shift
  • Frequent exposure to smoke, steam, high temperatures, humidity and extreme cold
EOE - Equal Opportunity Employer

Interested? Contact your Career Coach!

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Harrisonburg

gwooten@patriceandassociates.com

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What Clients Say About Patrice & Associates

  • I would like to take a moment to thank Sally Kennedy of Patrice & Associates for assisting me during my recent search for employment.

    Executive Recruiter, Sally Kennedy, was instrumental during this effort. This was the first time I have worked with a recruiter (other than the military) and Sally's professionalism and dedication showed me that I made the right choice. She took the time to understand my career goals and provided advice and guidance during the process which ultimately contributed to successfully matching me and my new employer.        

    Bravo Zulu to Sally and the team of Patrice and Associates!

         

    Very Respectfully,

    Derrick Guzman

    I would like to take a moment to thank Sally Kennedy of Patrice & Associates for assisting me during my recent search for employment.
  • John Gillen was so very helpful! 

    He was quick to communicate with me and found me the perfect opportunity!  He moved at just the right pace and prepped me for the unknown.  Thank you John for all of your help!

    Regards,

    Nathan Helfer

    John Gillen was so very helpful!
  • Sally Kennedy is a Keeper!

    Sally Kennedy helped me polish my resume, prepared me for who I would be speaking with, as well as what they were looking for.  We spoke several times through email and over the phone during an extended interview process with the company that I am now working with.  All of her help and insights during this process are greatly appreciated.

    Thank you,

    James Diggs

    Sally Kennedy is a Keeper!
  • Sally Kennedy knocked it out of the park!

    I was recently placed by Sally Kennedy, a member of the Patrice & Associates Executive Recruiting. I was contacted by Sally via social media and we set up a call soon after. She was very professional and helped me review and update my resume to present to the leadership team. I was selected soon after for an interview, which Sally helped ensure I was prepared and had all I needed to proceed with the interview process. Sally helped keep me focused during the process and was there for me like she was my agent, not a recruiter. It was Sally's initial paradigm that I would be a good fit and was she right!! After 3 interviews I was offered a position and I couldn't have done it without Sally. Sally followed up until the offer letter was signed! Looking for the right opportunity can be tough especially when working full time but Sally made this process much easier!    

    Joseph Mead

    Sally Kennedy knocked it out of the park!
  • I would love to thank Chuck Helden! 

    He made the applicant process so easy!  He also made me feel confident in the position I was offered and accepted! So thankful that he was a part of my journey into this management partnership.  

    Again, thank you and it was a pleasure working with you!

       

    Cheers, Manny Rodriguez

    I would love to thank Chuck Helden!