Vacancy For Front of House (FOH) Manager - Restaurant Jobs In Harrisonburg, VA

Front of House / Scratch Kitchen Restaurant Manager – O108

Position Name(O108) Front of House Restaurant Manager
LocationHarrisonburg, VA
Salary Range$42000 - $52000
Client OverviewOur Client is a locally-owned restaurant in Harrisonburg, Virginia. They've been passionate about being a place where the community can gather for homemade eats and cold drinks for more than 15 years.  Proudly serving fresh (never frozen) meals with local ingredients. Most people in town know them for their famous Cookie Skillet, but they serve up a lot more than dessert!  They smoke BBQ in house, age and hand cut steaks, grill burgers bursting with flavor (especially the 'Burg's Original 50/50 Bacon Burger), and toss their famous chicken Thumbs & Toes in homemade sauces. Don't eat meat? You're covered with gluten-free salads and more! And if you belly up to the bar, you'll see 26 beers on tap, wines and cocktails – many of them local.

Why people LOVE working for this company!

  • Well-established locally owned and operated Casual-Dining Restaurant
  • FRESH, FROM-SCRATCH food – hand cut steaks, house-made almost everything, etc
  • Fun, FAMILY-LIKE environment – everyone likes each other and enjoys what they do !
  • Opportunity to learn and grow both personally and professionally
  • Fair, flexible work schedule that allows for work-life balance
  • Performance-based BONUS !!

Position Overview & Responsibilities

The Manager position is primarily made up of three core responsibilities
  1. People
  2. Sales
  3. Profits
People
  • Recruits, trains and develops the best Front-of-House (FOH) Team Members
  • Ensures Team Members are treated with dignity and respect
  • Sets clear performance expectations through directions and goals; actively listens to Team Members to determine and concerns and quickly responds
  • Provides clear feedback through effective praise, coaching and counseling
  • Resolves Team Member conflicts constructively and professionally
  • Acknowledges and celebrates team and individual successes
  • Works with Team Leads and Certified Trainers to ensure standards are followed
  • Consistently follows Company hiring procedures and practices
  • Ensures current training materials and programs are consistently utilized in Team Member Training
  • Follows Progressive Discipline Guidelines to ensure that all Team Members are disciplined consistently
  • Conducts timely Performance Appraisal s and fairly administers salary changes
  • Posts FOH schedules on time and fairly handles schedule requests that balance the Team Member and Company's needs
  • Analyzes current and future staffing needs for appropriate planning
  • Scrupulously follows all labor laws and manages for equal opportunity
Sales
  • Establish excellent guest service and satisfaction as a priority through personal example and follow-through
  • Always looks for opportunities to create a CHARGE (Creating Hospitality A Remarkable Guest Experience) experience for the guests
  • Personally visits with guests
  • Maintains high visibility in the dining room
  • Handles guest complaints with a sense of urgency, poise and good judgment
  • Ensures the proper steps are followed in the sequence of service
  • Adheres to Company standard of 4-table stations
  • Ensures that all food is prepared according to recipe and served at the proper temperature and presentation
  • Orders effectively to ensure the proper amount of quality product is available. Reduces unnecessary costs by not buying product that is not contracted
  • Maintains Company and Health Department standards at all times
  • Conducts quality line checks at regularly scheduled intervals
  • Organizes, trains and manages to ensure that proper food handling and cleaning procedures are utilized
  • Maintains 100% compliance with alcohol awareness
  • Adheres to all Standards of Operational Excellence on a daily basis which includes: line checks, ticket times, labor tracking, grind sheet, etc.
  • Maintains appropriate FOH staffing levels for each shift
  • Is actively involved in the community
  • Seeks out opportunities to build the business and responds accordingly
  • Supports and effectively implements company marketing plans
  • Knows company goals for same store sales growth and PACE
Profits
  • Proactively manages and monitors costs (food, labor, beverage, PACE, etc.) within budget while quality and service standards are maintained
  • Demonstrates a working understanding of labor cost control through effective scheduling and proactive management
  • Follows inventory procedures and utilizes AIC Inventory Control to consistently conduct and report an accurate inventory
  • Effectively identifies financial trends and operational problems by utilizing the P&L and other reports
  • Utilizes the back-office computer system (Aloha) efficiently and effectively
  • Controls financial assets and maintains records
  • Opening and closing administrative duties are executed consistently and accurately
  • Processes invoices in a timely manner
  • Meticulously follows cash handling policies and procedures
Other Professionalism and Style Expectations The following is expected to every Team Member and Manager
  • Projects and assignments completed thoroughly, professionally and with care in a timely manner
  • Adjusts to high pressure situations and is open to change
  • Assumes responsibility for personal growth and development
  • Conducts themselves (acts & dresses) professionally at all times while setting the standard for all Team Members
  • Understands and communicates the Company Mission Statement and Core Values
  • Expresses ideas and conveys information clearly effectively and professionally
  • Works to resolve disagreements ; is respectful of peers and co-workers

Benefits

  • Standard, BASIC benefits

Position Requirements

Special Skills and knowledge necessary for this position
  • Strong restaurant operations background
  • Strong Training background
  • Strong communication skills verbal and written
  • Strong proof-reading skills
  • Strong interpersonal skills. Able to communicate with individuals at all levels of the corporation
  • Organizational skills - Ability to be organized in a changing environment
  • Ability to maintain a calm professional demeanor during periods of uncertainty or crisis
Essential Physical Requirements Daily physical requirements and/or number of pounds that may need to be lifted on the job
  • Stands during the entire shift
  • Reaches, bends,  squats, stoops, shakes, pours, carries, pushes and lifts
  • Lifts and carries tubs, trays and cases weighing up to 100 pounds up to 20 times per shift
  • Frequent exposure to smoke, steam, high temperatures, humidity and extreme cold
EOE - Equal Opportunity Employer

Interested? Contact your Career Coach!

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Harrisonburg

gwooten@patriceandassociates.com

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What Clients Say About Patrice & Associates

  • Michael Kunkle helped me out so much!

    I will forever be grateful for him! He sent my resume out and had interviews set up for me the very next morning. I am so excited for this career move and I owe it to him!     -Hailey Morton Michael Kunkle helped me out so much!
  • It was a pleasure working with Eric Coultoff

    Eric Coultoff was extremely helpful to me in obtaining my new career. We worked together on my resume. He prepared me for the interviews. He was timely in his communication, always gave me updates.

    Thank you,
    Mark Denham
    It was a pleasure working with Eric Coultoff
  • Helen Nourai THANK YOU SO VERY MUCH!!

    After being COVID laid off in 2020; I spent the next year floundering, and looking for work. I had my resume up on all the different sites, and applied to anything that was even close to a good fit. No luck, and very few calls or email responses. Until one day out of nowhere Helen contacted me. Helen was extremely personable, positive, and prepared. After speaking for some time, completing the initial introductions, and basic information. Helen already had a position in mind for me. I sent her all of my relevant documents, and she worked her magic. Just a couple days later she emailed back my beautifully reworked resume, and double checked that I was ready for her to submit to potential employers. Then things went very fast! The next day on a Tuesday I had 2 phone interviews. Then Thursday another interview with the Director. Helen kept in touch every step of the way; calling even when I had forgotten to keep her posted. Then the General Manager contacted me on a Saturday followed by the VP!! Less than a week after Helen had submitted me I had completed the interview process, and was waiting on an offer pending reference & background checks. Helen, again was in amazing communication with me. Discussing my needs from the offer to ensure that when the offer was made; it included everything I wanted. It worked out exactly like that too! In the midst of the whirlwind offer that was exactly what I wanted (something I've never experienced before), and all the different company leaders reaching out to me. Helen was right there with me too. Checking in, sharing in my excitement, and giving me all her congratulations. Again, I had never experienced a hiring process with this much of a personal touch before ever! Definitely never one that was this smooth, and fast. If the Company went a day not talking to me, Helen was on it and reaching out to push the process forward.
    13 months of the unconscionable COVID under employment; with all the stress, worry, and insecurity, doing anything and everything to scrape together as many dollars as possible, to finally land a dream position that is a perfect fit, in my ideal location, industry, and salary. It is all still so unbelievable, and I know Helen was more than a major player. She was the key! The difference maker! I cannot express my level of gratitude for her help, and perseverance. Helen is the most gifted recruiter I have ever interacted with, and should I ever be looking for work, Helen will absolutely be my first call.
    Much Gratitude,
    Ben Whetstone
    Helen Nourai THANK YOU SO VERY MUCH!!
  • Jonathan Litt is a wonderful person and great recruiter!

    Thank you for all the assistance you provided me during my job search. I appreciate the information and advice that Johnathan Litt had given, as well as the connections you have shared with me. Your expertise and help have been invaluable during this.  I’ll never forget your help and your friendship, you are one and only one, thanks again.
    Sincerely,
    Shahriar Lou Mehrdad
    Jonathan Litt is a wonderful person and great recruiter!
  • I’m still in awe of Gary Kinsinger's abilities!

    It has been such an honor to work with Patrice & Associates, but more specifically with Gary Kinsinger. I’ve worked with recruiters in the past, however none as detail oriented and diligent as Mr. Kinsinger. From the moment he initially reached out to me, all the way to my first day in my new position, Gary was and is still very present in making sure my comfort and needs are met. I truly can’t put into words how beyond grateful I am to have worked with Gary. And with no doubt in my mind would recommend his services to anyone in the market. Gary matched me with the role of my dreams in just one and a half weeks. Thank you so much, Gary Kinsinger!
    Best,
    Angela L DeFalco
    I’m still in awe of Gary Kinsinger's abilities!