Vacancy For Director of Operations - Restaurant Jobs In New York, NY

Director of Operations – H103

Position NameHospitality Recruitment: Director of Operations
LocationNew York, NY
Salary Range$115000 - $155000
Client OverviewBack in 2001, the founder began to think about a concept where people could get big plates of rice and beans for reasonable prices. On June 24th, 2002, they opened its doors to a big crowd and great reviews. With a spirited sense of buen gusto, they present a portal to Cuba’s golden era, when life on the island paradise was a continuous party. Stepping through the doors, diners enter circa 1950s Havana, where Celia Cruz is singing her latest hit with the La Sonora Matancera band, where the flavorful food is gently spiced and comfortingly reminiscent of home (no matter where home might be!). The bartender has a refreshing mojito waiting and Ernest Hemingway could walk in any minute and belly up to the bar. An unmistakable celebration of Cuban culture, the food, the music and the people of Havana Central afford patrons a fanciful excursion to the fabled island – an excursion that, in keeping with Cuban tradition, embraces the whole family.

Why people LOVE working for this company!

  • Enjoy competitive salary and benefits
  • Surround yourself with great food and a fun environment that customers love
  • Experience outstanding management training
  • Work in an environment where customer satisfaction is guaranteed
  • Enjoy a schedule with no late nights and no early mornings
  • Have opportunity for career growth; 4 restaurants in NYC area with aggressive growth plan
  • Independently owned; independent spirit
  • Strong family culture: owners & staff care about each other and get to know each other
  • 1 free meal/day + 25% discount at any location
  • 2 week vacation per year (after 6 months), 3 weeks after 5 years, 4 weeks after 10 years

Position Overview & Responsibilities

The Director of Operations will be responsible for achieving the financial potential of the brand portfolio while executing best of class customer service.  Specific position duties and responsibilities include the following:
  • Attain the financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
  • Understand and modify the existing management systems including labor management systems, inventory management systems, accountability systems (including reward and recognition), logistics and communication systems (including development and feedback mechanisms). Implement improved processes and management methods to generate higher ROI and workflow optimization.
  • Interact with, evaluate and develop the unit management level teams and establish standards for personnel planning. Evaluate productivity and further develop an effective operations synergy. Implement processes and systems that will generate higher productivity and revenues. Ensure the teams’ operational priorities are aligned with the total company direction.
  • Interact with, and provide visible leadership to unit level employee base (to the entire enterprise) while generating a restaurant atmosphere where the expectations of the staff and customers is exceeded routinely. Ensure that the unit-level employees’ priorities are aligned with the total company direction.
  • Take an active role in developing and implementing training programs on all levels including new user orientation, ongoing proficiency training, higher-level, pre-management training and management training
  • Develop policies and procedures to ensure the achievement of goals related to cash flow, revenue growth, cost of goods sold, labor costs and other operating expenses on a daily basis
  • Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.
  • Increase revenue through up-selling and promotional programs, and improved employee product knowledge and training.
  • Develop and direct the management of our Information Technology systems to ensure that all operational systems are continuously evaluated for proper operation, relevance and utilization.
  • Continually investigate and introduce process improvement measures and present suggestions to CEO for consideration. Benchmarks against successful programs and integrates industry "best practices" into the training curriculum.
  • Participate in vendor negotiations to ensure product relevance and cost-efficiency.
  • Complete knowledge and enforcement of all company policies and procedures.
  • Special projects as agreed with the CEO to support the business requirements of the organization. In addition, you will be prepared to carry out any other reasonable duties requested by the CEO.
  • Assist CEO in the development of a 1, 3 and 5-year strategic plan for the Enterprise.
  • Develop annual business plans identifying key activities and priorities.
  • Implement and communicate operational strategies and solutions in line with the Havana Central strategic plan.
  • Set and Manage performance targets
  • Ensure staffing levels are met and managed
  • Ensure professional management standards are adhered to
  • Set and monitor Operational budgets
  • Ensure the Operation’s business continuity.


  • 75% paid for Medical and Vision Insurance after 90 days of employment.
  • Dental, life insurance and disability offered

Position Requirements

  • The desired candidate needs to be entrepreneurial and visionary, yet be very hands-on, with a positive can-do attitude, which reflects the company's corporate culture.
  • S/he must have high intellect and analytical capabilities and place a premium on mental stamina and enjoy performing at high levels of focus.
  • Key skills must also include project management, problem solving and decision making.
  • It is critical that s/he be conversant in the SOPs of major restaurant organizations and have demonstrated expertise in coordinating resources in HR, training, coaching and operations.
  • the individual should be well organized, computer literate, detail-oriented, and have the ability to delegate responsibility as needed.
  • Excellent communication skills are essential.
  • The preferred candidate will be a team leader who is quickly able to assess a situation and use their experience to implement change.
  • It is critical that s/he have the ability to communicate with other employee’s up and down the organizational chart and lead a group towards a common vision.
  • Furthermore, the desired candidate will be hard working, with tremendous energy, creative, self-motivated, dedicated, loyal and ethical.
  • Plan Projects- ability to develop and manage a plan of the tasks, resources, and timelines required for completing a project.
  • Analyze Learners – ability to analyze learners and identify specific development activity incorporating unique requirements of adult learners.
  • Analyze Skills – ability to breakdown learning into skills that mirror practical on the job application.
  • Work Collaboratively – ability to work in collaboration with FOH and BOH managers and team members
  • Write Clearly – ability to write objectives, course descriptions, and instructions that are concise, easy to follow, and written at a level that is appropriate for the audience.
  • Present Clearly – ability to tailor presentations ensuring that learning objectives and the transfer of knowledge occurs.
  • Structure Courses – ability to sequence A&H product/distribution course content in a logical manner and select appropriate methods and media to present.
  • Course Evaluation – ability to design knowledge assessments and analyze results, validate a course, and implement changes as required.
  • Develop Materials – ability to develop materials for all Havana Central training programs (or author the course, if applicable), including lesson plan, course manual, handouts, and visual aids in a timely and professional manner in accordance with Havana Central Training Department standards.
  • Reporting – Prepare regular reports to Havana Central management and on status of training and other requirements.
  • Expertise of adult learning assessment, design, delivery and evaluation
  • Exceptional communication, interpersonal, and presentation skills
  • Solid understanding of computers and presentation software.
  • Understanding of effective use of media
  • Ability to partner with all levels in the organization
  • Ability to perform effectively in a dynamic, changing environment
  • Ability to motivate and inspire through training conducted
  • Ability to work independently
  • Ability to travel
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What Clients Say About Patrice & Associates

  • Allison Sullivan was amazing! 

    She found my resume online and reached out to me. I had been in the market looking for the right next step in my career for several months and had been receiving calls daily from different recruiters so I didn’t expect anything magical to occur overnight. Allison called me, we chatted quickly about my work experience and she advised me she thought I’d be perfect for a client she was working with….and literally the next day I got a call for an interview with the client. The day after the interview, I was immediately offered a position consulting on insurance claim management. Allison was checking in with me each step of the way and made the transition from unemployed to working at a career I’m excited about in no time at all! I cannot thank her and Patrice & Associates enough for all their help!  

    ~ Shane Laughran

    Allison Sullivan was amazing!
  • I am very thankful for Liz Costa.

    She was kind, informative, and very encouraging during the process of applying, interviewing, and finally accepting the position once it was offered to me. I have worked with several recruiters before and Liz was the most friendly and professional at the same time. She made me feel comfortable and also made me feel confident during the interview process. After only a few weeks, I now consider Liz a friend and would certainly recommend her to anyone who is in the looking in the labor market. Thank you Liz, I appreciate you as a person and a professional.


    I am very thankful for Liz Costa
  • Jonathan Litt set me up for success!

    I am truly excited to start this new journey at this restaurant. I can honestly say I don't think I would have been able to pull this off without Jonathan Litt's help. He was more than professional but at the same time he was authentic and explained everything I needed to do to make things work. He definitely set me up for success. My confidence level wasn't what it used to be, but with his help he made me believe in myself. He encouraged me and believed in me as well. I will never forget his efforts. My appreciation for his work and dedication will always be remembered. From the bottom of my heart, thank you for allowing me to be a part of this process. I am forever grateful.

    Thank you again,

    Latifah Walker

    Jonathan Litt set me up for success!
  • Recruitment & Hiring for Sales Jobs - Patrice & AssociatesRick Weaver is a pleasure to work with!

    Very helpful and professional! Goes out of his way for people!          

    Thank you for all you do!

    Ken M.

    Rick Weaver is a pleasure to work with!
  • Rick Weaver is great!

    I love it at my new career and picture my future here. Rick was awesome in helping me choose where I need to be and how I had to get there. It took a lot of interviews and me turning jobs down because it wasn’t a fit for me. At my new career I’m in the right place!  

    Thank you,


    Rick Weaver is great!