Meet Our Management Team

Patrice Rice, CEO and Founder
Brian Miller, COO
Cindy Jackson, National Account Manager
Donna Miller, Director of Business Development
Jason Miller, Director of Franchise Development & Marketing
Ivy McMahon, Training Coordinator
Denise Bogner, AR and Database Manager
Helen Nourai, Franchise Business Consultant
Dan O’Neil, Franchise Developer
Michelle Shriver, Franchise Developer
Kim Tennyson and Kimberly Marzett, Franchise Developers
R. Vann Wilhite, Franchise Developer
Aida and Matt Lopez, Franchise Developers
Mercedes Concepcion-Gray, Franchise Developer
Michael Chiodo, Franchise Developer
George and Sue Wooten, Franchise Developers
Mark Rubick, Franchise Developer
Jase Doane, Franchise Developer
Mark Fischer, Franchise Developer

Patrice Rice, CEO and Founder

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Patrice RicePatrice Rice has an entrepreneurial background with a history of building successful businesses. Her hospitality career began in the hotel industry where she was the Sales Manager for the Holiday Inn and the Director of Sales and Marketing for the Lord Baltimore Hotel in the Baltimore Inner Harbor. Her entrepreneurial career started when she opened Chesapeake Cruising, the largest fleet of powerboats for charter on the Chesapeake Bay. She became the first woman Captain on the Chesapeake and launched the industry of corporate entertaining on luxury yachts in the Baltimore Inner Harbor. Patrice then purchased and operated a marina restaurant from when she further developed a catering service specializing in the yachting industry.

Patrice & Associates opened in 1989 and has grown to be one of the largest hospitality recruiting firms in the country. For over 20 years, Patrice has been a staffing partner with some of the largest corporations providing hospitality managers at all levels.

Patrice is driven to stand apart from others through the development of recruiters and franchisees that share her same belief and which has been the cornerstone of her business, “Recruiting is not about money, it is about helping people”.

With an extensive training program based on her business model, Patrice has developed a network of successful recruiters nationwide and is now expanding the company’s reach and effectiveness through franchisees. Her commitment to the success of others is evident throughout her organization.

Patrice Rice, who founded Patrice & Associates in 1989, is recognized as an expert in the area of Jobs in the Restaurant and Hospitality Industries. She has been quoted in many articles and has been interviewed on television news stations. Recently Patrice was one of 12 women selected, out of 5,000 submissions, to be featured on the 2011 Women in Business Calendar that will be available in bookstores nationwide and on amazon.com.

Some of the publications that sought advice from and included Patrice’s expertise in articles include Forbes, Wall Street Journal, Washington Post, QSR Magazine, HR Executive and Business News.

Patrice has also been sought by television news stations to share her expertise in the Hospitality Job Market. She has appeared on Fox 35 News Orlando and the Washington Business Tonight news program.

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Brian Miller, COO

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Brian Miller
Brian, joined in May 2014 as an equity partner, has expertise in all aspects of the Patrice & Associates model – staffing/recruiting & franchising. Brian’s extensive experience in franchise operations, development, strategic planning and marketing makes him a professional tour de force in the franchising industry. With Brian on the team, Patrice & Associates can continue to expand its existing franchise network, while providing our franchisees the resources they need to ensure success in their communities.

Brian will support and enhance Patrice & Associates’ ongoing mission to connect the country’s most respected restaurant brands with the industry’s top culinary and managerial talent. His leadership will set the direction for aggressive global growth.

Brian has 25 years in franchising and 16 years at a leading full service staffing and recruiting industry franchisor, Snelling Staffing. During his tenure with Snelling, he was responsible for franchisee training and ramp up, human resources, national accounts and company operations. He was responsible for the profitability of corporate and franchised offices as well as personally owned and operated several locations.

Prior to Patrice & Associates, Brian was also the COO of FranchiseSource Brands International, a global, multi-brand franchisor best known as the parent company of The Entrepreneur’s Source (TES). As an industry innovator, Brian has been called upon regularly to speak to franchising executives in seminar formats, and has appeared as an expert with multiple news media organizations.

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Cindy Jackson, National Account Manager

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Cindy JacksonCindy has a wide background in hospitality and coaching. She began her career with Patrice & Associates in 2014 as a recruiter, was promoted to manage the affiliate office and since January 2017 has been supporting franchisees through coaching as well as managing and developing clients who need our recruiting services.

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Donna Miller, Director of Business Development

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Donna MillerDonna Haley Miller comes to us with over 25 years of Sales and Management experience, 10 years of Franchising experience, and 6 years of Staffing Industry experience both at a franchisee and headquarters level. Donna was a co-owner and franchisee of Snelling Staffing, providing Temporary and Executive Search placement for several staffing offices in Texas and Northern California, where she received the highest sales award as an Account Manager selling staffing services to key companies. Donna also provided Franchise Support to over 300 Franchise locations across the USA in her capacity at Snelling headquarters and coached franchisees on site selection, office set up and daily start up activities. She also developed a Credit and Collections department to assist Franchisees in collecting past due accounts, and created a Franchise Support Department for Advance Processing Systems, a subsidiary of Snelling that provided payroll, billing and collection services to the franchise data base.

Donna also served as a Franchise Training Coordinator for Décor & You, Franchise System, training and coaching over 100 franchisees and Regional Developers on an in-depth sales system and assisting franchisees with business set up and marketing ideas. In Donna’s vast Sales and Management career, she has also led a Sales Division of Credit and Collection company, where she sold Major Accounts to Hospitals and Physician Groups. Donna received many accolades and was a consistent sales top producer and a master at cold calling and follow up. Eventually she was promoted to Manager and supervised over 16 collectors, 2 sales reps and office staff. Most recently, Donna was an Assistant Manager of a Ladies Fashion store, and consistently received customer service awards for top sales and customer comments. Donna has a BA from the University of South Florida, and received Sales Training Certification via (XEROX PSS) Achieve Global, in a customized course for the Staffing Industry. Donna’s father was Career Military and she traveled the country with her Father’s Military career, providing rich, diverse experiences which have helped her in her business and personal life.

Donna’s Role: Donna’s primary function will be to assist the company in expanding its Corporate Account Data base by acquiring new multi unit concept clients; function as an Account Manager for newly acquired clients; assist in developing leads for system wide dissemination; and assist in other sales and customer service related activities. Donna will be working closely with Patrice and Brian and our Franchisees on strategically identifying how to grow our account (client) data base in a thoughtful and logical manner

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Jason Miller, Director of Franchise Development & Marketing

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Jason MillerJason comes to Patrice & Associates with eleven years of franchise sales and marketing experience. He spent the majority of his career with a large franchise coaching and consulting firm. At ZorSource, a division of FranchiseSource Brands Intl, he worked with over 100 franchisors assisting them with candidate lead generation, marketing, and driving franchise sales. He’s also served as a Director of Franchise Development for several home based franchise business models.

In his most recent position as Vice President of Business Development for PRONEXIS, Jason worked with franchisor executives implementing Lead Generation and Lead Management programs for their franchisees across the country. He helped double company revenues from 2014-2015.

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Ivy McMahon, Training Coordinator

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Ivy McMahonIvy joined Patrice & Associates as a lead getter in 2010, became a top producing recruiter and join the franchising team as the Franchise Coordinator.  Ivy supports franchisees in the start-up of their new business, assists with training and mentors news franchisees.  Ivy previously owned her own travel agency as well as a mortgage brokerage company.

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Denise Bogner, AR and Database Manager

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Denise BognerDenise joined Patrice & Associates in 2012 part time updating our database.  She then joined full time and is currently responsible for our Accounting Department and also is the National Accounts Manager.  Denise previously came from the banking industry where she was the Branch Manager of a local bank.

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Helen Nourai, Franchise Business Consultant

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Helen NouraiFormerly a manager for Snelling Staffing, Helen joined Patrice & Associates as a franchisee in 2012. Helen has been a very successful business owner and has won numerous awards including Franchisee of the Year twice, is a member of the President’s Club, was awarded Business Development Award, is a trainer and mentor for franchisees.

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Regional Developers

Dan O’Neil

Franchise Developer: Arizona, New Mexico, South Texas
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Dan O'Neil

Originally from Ohio, O’Neil moved to Colorado in 1995 after finishing law school. He formed a partnership and owned three Buffalo Wild Wings in Colorado. After practicing law for almost ten years and getting his MBA, O’Neil worked as General Counsel for a large insurance company based in Colorado. He eventually took over all the business operations for the company.

O’Neil possesses the business and operational expertise to be a great recruiter and run a successful recruiting office. He can rely on his experience to make the right placement resulting in a win-win for everyone!

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Michelle Shriver

Franchise Developer: San Diego, California; Colorado; Nevada, Utah
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Michelle Shriver

Michelle worked in the casino industry for 18 years — starting as an entry-level manager and earning successive promotions to her final position as an Executive Vice President of Operations for a national casino resort company. She and her husband also currently own six franchised cafes in two states. Additionally, she is a Regional Developer for two franchise brands, responsible for cultivating and helping other franchisees become successful in their own businesses. It is this diversity yet relevancy of experience that ensures our client companies and management candidates are successful in accomplishing their goals.

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Kim Tennyson and Kimberly Marzett

Franchise Developers: North Texas, Oklahoma
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Kim Tennyson and Kimberly Marzett

Regional Developers and Franchise Owners, Kim Tennyson and Kimberly Marzett, bring franchise ownership experience, business development, and extensive management, training, and business experience to their team. The two childhood friends founded Double Kim Unlimited in 2006, when they jointly opened a franchised establishment. Within the franchise, the partners launched the business, developed a strong customer base, and maintained a dedicated staff. The team created a successful hiring model for identifying, hiring, and training staff to ensure the growth of their business. The two owned the successful franchise until 2014 when they sold the franchise and prepared for their next business venture.

Kim and Kimberly chose Patrice and Associates as their next venture because of the model of helping people, ability to join as Regional Developers expanding the brand, and the turn-key model due to the fact that day 1 you can begin recruiting for your business. Kim and Kimberly are excited about the Partnership with Patrice and Associates, and ready to be engaged members of the Patrice and Associates Leadership Team.

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R. Vann Wilhite

Franchise Developer: Alabama, Mississippi, Louisiana, Arkansas
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Vann’s background includes extensive experience in human resources management and customer service, claims and medical management, and risk aversion, regulatory compliance, provider development, networking and relationship building.

Management positions Vann has held for over 20 years include specific responsibilities for managing areas of Wellness programs, and coordination and oversight of third-party administrators and beneficiary plans.

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Aida & Matt Lopez

Franchise Developer: Northern California, Southern California through Ventura County
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Together, we have over 40 years of combined business experience, both internationally and U.S. based and within start-ups to Fortune 500 companies. As part of the leading hospitality recruiting organization in North America, we know first-hand that the key to success for companies and individuals throughout their career is find that fit across their respective needs, goals, passion and values. We are committed to finding the match in which both our clients and candidates will succeed and thrive.

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Mercedes Concepcion-Gray

Franchise Developer: Georgia and North Florida
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Coalescence Inc. d/b/a Patrice and associates is focused on leveraging 20 years of experience in supporting our clients grow their talent. Our national presence allows us to ramp up and ramp down as needed in support of the business growth objectives. Excellence to us is going beyond recruiter status and being true strategic partners with our clients. We thrive on exceeding expectations.
By providing regional leadership, mentoring and support to our franchisees we create a winning team by mentoring and supporting our franchisees to reach their individual business goals and creating a strong consistent brand.

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Michael Chiodo

Franchise Developer: Illinois
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Michael Chiodo has over 10 years of GM level and above restaurant experience. He is an expert at taking over underperforming units, making them highly profitable while maintaining the highest standards of the franchise. Michael creates a culture of success, professionalism and enjoyment, for employees and customers, in all his work environments. Through his sales experience he has developed a keen awareness of what people’s true wants or needs are and matching the right people with the right opportunity. Michael has an innate ability to focus on the individual while keeping in mind the big picture. His combined experience and passion for assisting people in improving their lives is the main reason he has partnered with Patrice and Associates as a Regional Developer.

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George & Susan (Sue) Wooten
Grow Forward Solutions, LLC

Franchise Developers: Virginia, North Carolina, and Washington DC
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TogetherWith George and Sue, you get two people who really understand the business from C-Suite to floor-sweep and everything in between. You also get true partners w-ho understand the value of relationships and commitment and that is what you will see from every member of the team. George and Sue can relate to both Client companies and Candidates and they know what makes a perfect match; that’s the key – “MATCH”. George’s long history of successfully leading teams and developing people adds the third dimension, the ability to support and help franchisees in the region succeed. George’s approach has always put people first and he has long proven that by focusing on the right people, with the right ability, in the right place, at the right time both the individual and the company will succeed and grow together. This is our approach as a team and it is evident in our company name – GROW FORWARD SOLUTIONS.

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Mark Rubick

Franchise Developer: Ohio, Kentucky
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Throughout the course of Mark’s career, he has coached and mentored teams, created and sold vision, facilitated short and long-term strategic initiatives and effectively managed change. Change is a constant in business, as it is in life. Helping colleagues, clients, companies and acquaintances adapt to change – and to subsequently succeed and thrive – is my passion. Mark’s professional experience has afforded him opportunities and occasions to work closely with senior executives and management, to interface with personnel in staff and administrative positions, and to represent diverse organizations in internal and external marketplaces, as well as in community service and community relations situations. Working together we can and will make your “Dreams Come True!”

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Jase Doane

Franchise Developer: New England (Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine)

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Jase Doane
Throughout the course of Jase’s career, he has coached and mentored teams, created and sold vision, facilitated short and long-term strategic initiatives and effectively managed change. Change is a constant in business, as it is in life. Helping colleagues, clients, companies and acquaintances adapt to change – and to subsequently succeed and thrive – is my passion. Jase’s professional experience has afforded him opportunities and occasions to work closely with senior executives and management, to interface with personnel in staff and administrative positions, and to represent diverse organizations in internal and external marketplaces, as well as in community service and community relations situations. Working together we can and will make your “Dreams Come True!”

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Mark Fischer

Franchise Developer: Minnesota, Wisconsin

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Mark Fischer

Throughout the course of Mark’s career, he has coached and mentored teams, created and sold vision, facilitated short and long-term strategic initiatives and effectively managed change. Change is a constant in business, as it is in life. Helping colleagues, clients, companies and acquaintances adapt to change – and to subsequently succeed and thrive – is my passion. Mark’s professional experience has afforded him opportunities and occasions to work closely with senior executives and management, to interface with personnel in staff and administrative positions, and to represent diverse organizations in internal and external marketplaces, as well as in community service and community relations situations. Working together we can and will make your “Dreams Come True!”

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