Life after Service in Uniform: The next chapter

US Veterans should be inspired to own their own businesses

 

As 250,000 American Veterans return home from service each year, it is challenging to make the transition back to civilian life and into the civilian work force.

As a business owner and Recruiter, it’s tough for me to say, “Thank you for your service” but I can’t offer you a job because you don’t have the experience required in the private sector (hospitality industry).

My business is Veteran Owned & Operated, and I work hard to hire and place Veterans in great job opportunities…. but there are challenges in getting other business owners to do the same.

As a potential Business Owner, it was tough for me to hear “Thank you for your service” but we will not approve your business loan without more assets or equity. Getting an SBA loan seemed like an insurmountable wall!

I believe that Small business ownership for Veterans is a great opportunity to transfer our military skills – leadership, problem solving, process and systems thinking as well as the technical knowledge gained during our service to our nation. That is why Veterans should be inspired to go from “Boots to business” with support from VA, SBA, and corporate USA. I ask that we address the areas that make Small Business Ownership challenging.

 

Key challenges to address:

Whether you are a Veteran or Civilian, the key issues for Small Businesses are:

  • Access to Capital. Existing Small Business Owners, and people who want to start new businesses or franchises, need to have access to liquid capital. The process needs to be streamlined.
  • We need to do more to help Americans get into business and help them be successful. Small Businesses (including Franchise Small Businesses) are the #1 Job creators in the USA.
  • “Over-regulate” small businesses. Be mindful not to weigh us down with too many regulations or stipulations
  • Provide more opportunities for Veterans to create and start small business through corporate mentorship and partnership programs.
  • Create and provide more opportunities to employ Veterans when they get out of active service.

Small Business Owners make “America Strong”!

Small business account for 60% of new jobs created annually. For areas in economic transition where manufacturing has vanished it has been the entrepreneurial spirit that has kept local economy in motion. Making small business loans, incubators and accelerators all provide must needed resources for small business. Affordable insurance, benefits and reasonable employment taxes will allow small business to attract the right employees and grow their businesses.

Promoting Veterans to start their own business strengths our relationship, keeps the faith in us, and truly thanks US for our service

 

 

This article was written about our superstar retired Army Colonel franchisee Ty Clifton in Virginia.

Meet the Matchmaker for the Restaurant Industry

A recruiting firm founder knows a new job can change everything — even for her franchisees.

 

Back in 1989, after having worked as a pet store owner, a caterer and the first female captain on the Chesapeake Bay, Patrice Rice realized something: Any given restaurant needs five to seven managers, but finding qualified people is often a struggle. Hotels and casinos are plagued by similar staffing issues. So Rice set out to be the missing link. She launched a hospitality and restaurant industry recruiting firm, Patrice & Associates, and developed relationships with large chains like Arby’s, Buffalo Wild Wings, Applebee’s and the Cheesecake Factory. The business took off. Every time one of her more than 500 national clients needs a new manager for a new or existing location, Patrice & Associates is tasked with hiring them.

In 2010 she took the next step and turned to franchising, and today there are more than 100 Patrice & Associates franchisees throughout the United States and Canada. Rice travels around the country one week per month to offer support. “We don’t just give franchisees two weeks of training and say, ‘Good luck.’ We talk to them every day for 90 days,” she says. “My mission statement says recruiting isn’t all about money. It’s about helping people.”

Recruiting isn’t the most obvious thing to franchise. What makes this business appealing to franchisees?

“A lot of franchisees are first-time business owners, and it’s scary. There are three things they worry about: cash flow, how their industry is going to be affected by the economy and territory. We’re a unique opportunity — we have a safety net for all three. One, because I ran this business for 20 years before franchising, a lot of chains were already my clients, so I have jobs for franchisees to work on. Two, in America, the food industry is number one for jobs and for growth. And three, in every other franchise, territory is everything; in my model, they have a territory, but they can work the whole country.

Plus, we have very low startup costs, and franchisees can work from home. All you need is a telephone and the internet. There is no inventory to buy, no lease to sign and no employees to hire. I have a franchisee with an RV who travels the country.”

What do you look for in a franchisee?

“You have to have zero phone reluctance — plus sales experience, or sales ability. You have to be proactive. If that’s not the franchisee, then they have to hire a recruiter to be on the phone. This is not buying a job; it’s building a business. When you build a business, you figure out what your strengths and weaknesses are and you surround yourself with people who can shore up those weaknesses.”

Does recruiting have specific challenges?

“It’s constant rejection. You have to be able to handle that. Maybe a candidate isn’t interested in the job you have available, or doesn’t qualify. Or your candidate tells you they’re going to show up for the interview and doesn’t. They might say, “I can pass that drug test,” and they can’t. Franchisees also have to understand that we cannot help everyone find a job. That’s hard. We can help only about 10 percent of the people who send us résumés.

And it’s not about luck; it’s a numbers game. The more people you talk to, the more people go on interviews, the more people get hired, the more people you help and the more money you make.”

What have you learned about company culture and employee fit?

“In a lot of sales positions, you’re always thinking about closing the deal. That’s not what we do. We’re staffing partners for the client companies, but we’re also career coaches for people looking for their next job.

So listen to what they say. Don’t try to talk them into a particular job you have available. Understand what they’re looking for. If you can make a good match, then it all works out. And never forget that you are impacting somebody’s life and the lives of their family.”

 

 

This story appears in the June 2017 issue of Entrepreneur

Patrice & Associates Recognizes Top Achievers at Annual Convention

Nation’s Leading Talent Acquisition Firm Serving the Hospitality Industry Celebrates Outstanding Growth and Successes Among its Team of Franchisees and Regional Developers

 

DUNKIRK, Md. – Patrice & Associates, the nation’s leading talent acquisition firm that specializes in the hospitality industry, celebrated system-wide growth and several franchisees and regional developers at the company’s annual franchise convention held earlier this month at the Double Tree Hotel in Baltimore, Maryland.

Themed “Breakthrough to Excellence,” the convention included educational and breakout sessions on a variety of topics pertaining to client management and operations, as well as roundtable sessions and a client panel discussion with executives from Panera, Pret A Manger and Glory Days.

“It was an awe-inspiring feeling to witness our sessions packed with franchisees and regional developers alike, all focused on one goal – moving the needle. Everyone left the conference motivated with best practices and game-changing strategies, equipped to take action,” said Patrice Rice, founder and CEO of Patrice & Associates. “The outlook for Patrice & Associates is nothing but bright, and we couldn’t thank our franchisees, regional developers and corporate support team enough for their hard work and dedication to our brand. They’re an amazing group and we can’t wait to see them take their businesses to new heights.”

Patrice & Associates has been serving the hospitality industry for nearly 30 years, and currently has more than 100 offices throughout North America. The company is widely considered the gold standard in hospitality recruiting with an impressive list of more than 500 national clients in the restaurant and hotel industries including Buffalo Wild Wings, Panera, Arby’s and HMSHost.

Top achievers recognized at the Patrice & Associates awards dinner include:

 

Franchisee of the Year – Corina Mack

Regional Developer of the Year – Mercedes Concepcion-Gray & Jay Gray

Diamond Club – Corina Mack, Frank Rondeau & Ian Dietrich, Scott Jacobson, Mercedes Concepcion-Gray & Jay Gray, Ty Clifton and Scott Lowry

Platinum Club – Norma Tyree, Matt & Aida Lopez, Helen Nourai, Gary & Paula Bernard and Gary Tietz

President’s Club – Liz Costa, Sharri Romero, George & Sue Wooten, Dan Harris, Mike Cinamon, Van Wilhite, Karl Busch and Michael Selleh

Gold Client – Mike Cinamon, Corina Mack, Helen Nourai and Frank Rondeau & Ian Dietrich

Highest Placement Fees Over $10,000 – Mercedes Concepcion-Gray & Jay Gray, Helen Nourai, Michael Selleh, Norma Tyree, Tom Schmitt, Frank Rondeau & Ian Dietrich, Dan Harris, Ken Welch and Matt & Aida Lopez

Highest Average Placement Fee – Norma Tyree and Michael Selleh

Business Development Excellence Award – Vicki Marshall, Jase Doane, Scott Lowry and Ty Clifton

Excellence in Marketing Award – Frank Rondeau & Ian Dietrich, Joanne Gimelli and Corina Mack

Account Manager Award – Corina Mack and Mike Cinamon

Brand Ambassador Award – Vicki Marshall and George & Sue Wooten

Leadership Award – Michelle Shriver and Helen Nourai

Business Vision Award – Marcus Williams, Mark Rubick, Ty Clifton, Arnetra Shettleworth

Turning the Tide Award – Vann Wilhite, Monica & Brent Troxel, Matt & Aida Lopez, Mike Thompson and Ken & Celene Schreifels

Fast Start Award – Margo Kornfield and Amanda Hebert

 

About Patrice & Associates

As the premier hospitality talent acquisition firm in the United States since 1989, Patrice & Associates helps thousands of managerial candidates every year find rewarding jobs in the restaurant and hospitality industry. The company, founded by Patrice Rice, has exclusive recruiting partnerships with some the nation’s largest restaurant chains and hotels to ensure those hospitality venues recruit the top managers in their industry. Currently, there are 100 franchise units throughout North America and more than 250 recruiters. Patrice & Associates is currently on track to open 350 new franchise offices by 2022. For more information on Patrice & Associates, visit www.patriceandassociates.com.

Interview 101: It’s all about Preparation

You perfected your resume, reached out to employers, and finally landed an interview.  Now what?

 

Getting ready for an interview can be one of the most stressful steps in the job seeking process.  It’s your first and potentially only opportunity to make a lasting impression with a great company.  Although there may be a lot at stake,  you don’t have to let an upcoming interview overwhelm you.  A recent article on Success.com titled ’20 Do’s and Don’ts of Interviewing’ focuses on the one main problem many job seekers face when going into an interview: failing to be well prepared.

“Failing to prepare is preparing to fail.”

You can never prepare TOO much when it comes to an interview.  Not only will you feel more confident going in, but you will also come across more professional to those conducting the interview.

You need to put in careful thought and planning beforehand. For example, arriving about 15 minutes early is good; arriving much earlier than that, or later than your appointed time, tells the interview that you have poor time-management skills and you didn’t plan your route in advance. These are usually undesirable skills for an employee.

Patrice & Associates recruiters also double as skilled career coaches who will help you prepare for every step in the interview process.  Click here to find your local recruiter.

Below is a great Infographic highlighting 20 great Do’s & Don’ts when preparing for the big interview.

Do's and Don'ts of Interviews